1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome To LandyZone!

    LandyZone is the biggest Land Rover forum on the net. We have plenty of very knowledgable members so if you have any questions about your Land Rover or just want to connect with other Landy owners, you're in the right place.

    Registering is free and easy just click here, we hope to see you on the forums soon!

SP 4x4.

Discussion in 'Defender 90 / 110 / 130' started by mick the builder, Sep 15, 2018.

< Previous Thread | Next Thread >
  1. Litch

    Litch Well-Known Member

    Joined:
    Jun 26, 2006
    Posts:
    1,816
    Likes Received:
    250
    Location:
    Bedfordshire
    Got both my front doors now (steel skin type) but it wasn't a pleasant experience.

    Both doors ordered at the same time but sent separately (nearly 2-weeks apart). No email receipt to say order had been received so I downloaded it from the website.
    First door:- A couple of weeks after order, no notification that it had been dispatched which meant that when it arrived unexpectedly no-one was available to sign for it so a re-delivery was arranged however TNT failed to load it onto the van so in the end I went and collected it myself! Door looks fine, slotted it into place that afternoon as a dry run and appears to fit ok (I know that adjustment can be required so I was perfectly willing to make allowances for this but it wasn't required). The winder frame (I ordered a pair of the later ones from John Craddock who are doing the best price) needs some fettling as one of the door brackets is slightly out, I assume this to be an issue with the door as the panel is Genuine and stamped out. Packaging of the door is fine with sheets of thick foam rubber lining the boxes which means that damage in transit is unlikely. :)
    Second door:- Arrived just over a week later, I did receive an email this time telling me it had been dispatched but unfortunately that was sent 8-hours after I actually received the door but learning from my previous experience I had been monitoring the website daily and knew it was on the way. Winder panel is a dead fit on this one but otherwise this door not so good, steel skin not bonded to frame and rattled like a good'un, I emailed SP 4x4 and he replied that I was mistaken and it WAS bonded, a flurry of emails passed between us in which I was told that replacement was not an option however I could return both doors for refund, I explained that I was happy with the first door and it was only the second that I was rejecting which he finally appeared to understand. I returned the second door (I took a couple of videos first to prove the problem) and after hearing nothing for several days I contacted them. They apologised saying that I was correct and it had indeed been assembled with no bonding and that a new skin would be fitted and this time be correctly bonded. Next day the door arrived back but although it had been bonded they had used the same skin and re-crimped which means that more preparation will be required when it is painted. I did point out that they promised to use a new skin and this was met with the reply "many thanks for the feedback"! :(
    Doors will now be prepped (to clear all holes etc) and then along with a few other items, be sent off to the spray shop.

    On the whole I can't recommend SP 4x4, the product has the potential to be great however quality can be hit & miss and customer service is almost non-existent with several emails receiving no reply.
    Hopefully I will now have no reason to contact them ever again! :mad:
     
    mick the builder and Hicap phill like this.
  2. Pappasmurf

    Pappasmurf Well-Known Member

    Joined:
    Apr 29, 2019
    Posts:
    544
    Likes Received:
    249
    Location:
    Barnsley
    Wow, I'm pleased I read this. I was about to order two front doors. Guess I'll be going to Paddocks for ****part doors.
     
    tom1979 and mick 1986 like this.
  3. Aulus

    Aulus New Member

    Joined:
    Feb 3, 2016
    Posts:
    2
    Likes Received:
    1
    Location:
    Somerset
    Shockingy bad customer service - I bought 2 skins very recently that were poorly packed and damaged upon delivery - no tracking details sent - no receipt sent, no answer to my emails and when contacted through paypal a very slow response deliberately i suspect to drag out the return process which I have to pay for upfront - please do not use this company however tempted as you will be disappointed and loose money - possibly the worst customer service i have ever received - they should not be in business in my opinion and I will never leave a positive review about them. Oh and they were zintec coated not galvanised as advertised
     
    Pappasmurf likes this.
  4. lightning

    lightning Well-Known Member

    Joined:
    Aug 19, 2006
    Posts:
    2,471
    Likes Received:
    460
    Location:
    High Peak
    Hard to figure out why a company would be so poor for so long, you’d think they would want to build a reputation and increase their business.

    All they need to do is spend half a day training their packing department?
     
  5. Britcyclerider

    Britcyclerider Active Member

    Joined:
    Jul 2, 2017
    Posts:
    90
    Likes Received:
    33
    Location:
    Dorset, UK
    Isn't the Landrover parts supply business strange?....we all complain about Britpart but keep buying from them. Sp4x4 offer shoddy service and suspect quality, but seem to be doing just fine! Perhaps people are generally only buying things like doors and panels once and have no need to return......seems unlikely with a Landrover!`
     
  6. julianf

    julianf Well-Known Member

    Joined:
    May 29, 2011
    Posts:
    1,687
    Likes Received:
    379
    Location:
    Devon, UK
    The thing is, if you're after, say, a set of 2nd row doors, what options do you have?

    I'm not aware of anyone other than sp doing them?
     
  7. lightning

    lightning Well-Known Member

    Joined:
    Aug 19, 2006
    Posts:
    2,471
    Likes Received:
    460
    Location:
    High Peak
    Haven’t Britpart started doing doors?

    I think they now offer rear window trim sets as well, for converting hard top to SW.
    Previously only available from LR at outrageous prices.
     
< Previous Thread | Next Thread >