Edited:
I now have more time to write a fuller reply.
Cutting a long story short my Freelander needed to have his immobiliser synchronised to his engine computer as the rolling code was feked up when I tried to add another fob to my Freelander. Ma hippo started ok before trying to add fobs and stopped starting thereafter. I can only summarise something went wrong during the process. He's a 2001 v6 and I was using a Hawkeye with version 5 software. The engine would turn over but not start. My Hawkeye confirmed my hippo's immobiliser status was "mismatch" which means the code isn't synchronised to the engine computer. The engine computer had error code P1672 which confirms this. I tried using my Hawkeye to synchronise the immobiliser to the engine computer as it has a synchronise ecu option in the security \ ews3d menu but it didn't solve the problem. I have no idea if the synchronise ecu option actually did anything, tried to synchronise but failed or may be an option in the menu which doesn't do anything. I guess the way forward on this is for hawkeye users not to use the synchronise ecu option as it may fek up your immobilisers rolling code, unless we find a definitive answer to what it actually does and if it works. I tried it on my hippo as it was already feked up and therefore needed help from a more comprehensive computer like Land Rover's T4 test book. It's possible other systems may be able to perform the synchronise process but I sent my hippo to the main dealer as they have T4 and know what they're doing.
I had some initial problems with the main dealer who didn't book it in even though they knew I had organised transport to carry him there. Their service system didn't have the correct information to connect me and my hippo together. The bloke struggled to understand what the problem was, why it happened, why I hadn't broken down when my hippo was on the back of a breakdown truck and the fact that I knew what was wrong and had access to his error codes. After going round in circles for some time he then booked it in and I walked home.
The following day he phoned to advise my hippo had been fixed. After some prodding he said they did a diagnostic which advised the rolling code wasn't synchronised so they synchronised the immobiliser to the engine computer and he started first time. I guess they get all sorts turning up thinking they know what's wrong. He was suspicious of my Hawkeye and the fact I had used it to program a 3rd fob. Originally 1 fob failed for some time so I bought another and then the failed one started working again. So I used my Hawkeye to program all 3 fobs to my hippo on the basis one of the fobs may fail in the future. What could go wrong? :doh:
I had to pay the main dealer £90+vat for 1 hour labour (reduced from the usual rate of £110+vat as it's an older vehicle) and £45+vat to hire a breakdown truck to carry ma hippo to the main dealers. I lost 1 day holiday too as I took the day oft to take ma hippo to the main dealers.
During the fob programming process you have to go into the security \ ccu \ transmitter (fob) programming option and press the unlock button on each fob 8 times. If the Freelander receives the signal from the fob 8 times the horn will bleep on the 8th unlock press to acknowledge it's worked. You can then add additional fobs. Previously working fobs need to be added at this stage or they will be disabled and stop working.
The first time I tied to program my fobs my hippo didn't bleep his horn. None of the eggsisting working fobs or the new fob would program. I had a look in the live data section of the security \ ccu menu and none of the values would update real time. This sometimes happens when looking in menu's with ma Hawkeye. If I come out of the menu for that area of ma hippo and then go back in, it will then probably work ok. I would advise others who would like to use their Hawkeye to program fobs to check the security \ ccu \ live data option displays data in real time as you operate items in the list, and see a change of state to prove all is connected and working ok, before using the transmitter option to program fobs. This will ensure your Hawkeye is at least talking to your Freelander's computers correctly and hopefully reduce the risk of problems.
Both Bearmach and Omitec go out off their way to tell me they make and own the hawkeye product. The one thing they don't do is produce a manual for it. I appreciate it costs money to write manuals. I've written technical manuals at work so I know it's time consuming. I'm not after a complete guide to hippo diagnostic and repair. A simple manual on what each menu item does and what is eggspected from it would do. I give no apologies for wanting a manual. It's irresponsible not to provide one and leaves Hawkeye owners facing unknown problems when using their Hawkeye. It adds an unknown element of risk to the product which the owner shouldn't have to face. A warning that trained personal should only use a particular option isn't enough.
As my hippo was propper feked due to the mismatched rolling code I had a play with loads of different options on my Hawkeye, knowing the main dealer would correct any problems as he was going there for repair anyway. I have lots of video's of this. Black box solutions also make diagnostic kit and they put loads of information online for bbs owners and potential buyers to read. Currently the Hawkeye has a "suck it and see" philosophy of ownership. They don't pay me to put video's of my Hawkeye online while I use it on ma hippo. It's about time they got their act together or at least give me a free code to add Freelander 2's to my Hawkeye, for the free product advertising they receive. :boink:
I'm putting the problems I've had down to eggsperience. I still like the Hawkeye but feel let down as a Hawkeye owner due to the lack of information/manual. If another product were available for test or I could see it being used online then I would probably buy it if it had a manual and/or support. I'm still glad I have the Hawkeye. On this occasion I was able to see the status of my hippo after the problem occurred. I could confirm the presence of the key in the ignition and see which key number it was. I also found I could put the key with the LR logo against the ignition key hole and the key would be detected, without inserting it in the ignition. This proves the rave disk is correct in saying the field of recognition is 20mm. When doing the same thing with the other side of the key it wasn't detected. I could also use all 3 fobs to superlock/alarm/spe unlock and unlock my hippo and see his status change on ma Hawkeye. I was able to look at all his different computers (not just the engine computer which cheaper odbii readers only look at) to read and clear faults. The engine computer contained the P1672 code error which I could remove and get back after trying to start ma hippo. So all things considered I'm glad I had a diagnostic device which could help me. If it were not for that then I may have been done over for a new ignition, new keys, new fobs, new immobiliser or one or more of these item's by an unscrupulous trader who could have ripped me oft. That doesn't forgive the lack of manual issue. It's simply a case I was more informed as an individual trying to fix ma hippo with a Hawkeye, as opposed to not having it. The real gem of information was the immobiliser status reading "mismatch" to confirm the error code P1672. Also the immobilised count value increased after failed starts. The main dealer used the phrase "check and report - code P1672 immobiliser needs to be synchronised to engine [computer] customer self diagnosed..."
Ma hippo is now fixed and running ok.
