Hi
Just need some advice from anyone who has been in this situation.
2 months ago my 20 year daughter bought a second hand car from a dealer. I helped and thought we were careful. I did a HPI, got a receipt which stated it had three months warranty and saved the advert which stated it was in excellent condition.
We waited 3 days for it to be serviced before collecting as it had to have this for the warranty.
The car has been great and overall we were pleased with it, I am not insured so had not driven it. A couple of days ago my daughter said the brakes were making a noise. Thinking it was just dirt I arranged to drop it off at our local garage today. He rang me at work quite shocked. The brake calipers were seized and the pads had been incorrectly fitted causing uneven wear on one, one was so badly seized on it had been overheating and the pad had started to collapse. One disk was rusted over half its surface, the other half was warn down showing it had not been working for some time. He said there is no way these brakes had been serviced when she bought it.
To say I am furious is an understatement. Its a good thing I was at work and this dealer is a long way away. I rang them on the number in the ad. They stated that 2 companies operate from the site and the other one sold it. I have to ring the other one tomorrow. The ad was in the name of the first one, their names are very similar so I will admit I did not notice that the receipt was not the same name as the ad.
I know brakes are not covered by the warranty normally. However we were promised that the warranty would be emailed to us, it wasn't. This leaves the only warranty documentation as the receipt. I think that actually puts them in a worse position as it does not state what the warranty covers and therefore it could cover everything.
It has cost her £350 to put it right and I think they should cover at least some of this. They obviously did not service it which was part of the deal. The car was also not as described in the ad. It was also not fit for purpose as my garage has stated the brakes could not have been right when she bought it. They have given me the bits in a box and support me in taking this further.
To be honest I feel like forgetting the money and going after them using any legal means necessary. They could have been responsible for my daughter being hurt or even killled.
So how would you handle it
Sorry for the essay but I'm really really mad.
Just need some advice from anyone who has been in this situation.
2 months ago my 20 year daughter bought a second hand car from a dealer. I helped and thought we were careful. I did a HPI, got a receipt which stated it had three months warranty and saved the advert which stated it was in excellent condition.
We waited 3 days for it to be serviced before collecting as it had to have this for the warranty.
The car has been great and overall we were pleased with it, I am not insured so had not driven it. A couple of days ago my daughter said the brakes were making a noise. Thinking it was just dirt I arranged to drop it off at our local garage today. He rang me at work quite shocked. The brake calipers were seized and the pads had been incorrectly fitted causing uneven wear on one, one was so badly seized on it had been overheating and the pad had started to collapse. One disk was rusted over half its surface, the other half was warn down showing it had not been working for some time. He said there is no way these brakes had been serviced when she bought it.
To say I am furious is an understatement. Its a good thing I was at work and this dealer is a long way away. I rang them on the number in the ad. They stated that 2 companies operate from the site and the other one sold it. I have to ring the other one tomorrow. The ad was in the name of the first one, their names are very similar so I will admit I did not notice that the receipt was not the same name as the ad.
I know brakes are not covered by the warranty normally. However we were promised that the warranty would be emailed to us, it wasn't. This leaves the only warranty documentation as the receipt. I think that actually puts them in a worse position as it does not state what the warranty covers and therefore it could cover everything.
It has cost her £350 to put it right and I think they should cover at least some of this. They obviously did not service it which was part of the deal. The car was also not as described in the ad. It was also not fit for purpose as my garage has stated the brakes could not have been right when she bought it. They have given me the bits in a box and support me in taking this further.
To be honest I feel like forgetting the money and going after them using any legal means necessary. They could have been responsible for my daughter being hurt or even killled.
So how would you handle it
Sorry for the essay but I'm really really mad.
