Thank you, I have all the parts in a box as my garage thought I should pursue the seller. They have also itemised the invoice. They were also prepared to say that there was no way those brakes had been serviced recently, they were completely seized and took a lot of getting apart.
Car Dealer - Advice on how to proceed please
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Thank you, I have all the parts in a box as my garage thought I should pursue the seller. They have also itemised the invoice. They were also prepared to say that there was no way those brakes had been serviced recently, they were completely seized and took a lot of getting apart.
Polite letter
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one problem yu may have, is the TS like to see that yu have given the seller an opportunity to rectify the fault. you havent. that puts yu in a weaker position. Expect to only get back the cost of the parts. they may well take the attitude "how do we know those parts came off your car?"
Yes, thank you, I wont write it until I have calmed down a bit. I am still thinking of her driving up and down the motorway with seized back brakes and front ones down on efficiency.
Emotionally charged letter will get you nowhere.
Much better to point out the bill of sale stated the brakes had been serviced and therefore shouldn't have needed replacement parts and work doing on them.
Ask them to refund the cost of fixing the vehicle including a copy of repair bill.
Say you wish to resolve the issue amicably and the parts are available for inspection.
Say you hope to resolve the matter as expediently as possible without having to pass the matter onto your legal representative.
Do not put this in it appears the vehicle was misrepresented and not of satisfactory quality or fit for purpose.
Yes I guessed that. However once my garage had taken them apart to clean them they could not put it back together as some of the pads were disintegrating due to heat damage. The only thing we could have done is put it on a truck and had it delivered back to them. My garage said it was not safe to go on the road if they had put it back together and looking at the box of bits I agree with them.
I dont suppose we will get them to pay any money. However I will go to whatever legal lengths necessary to make them pay in other ways. If they refuse to pay we really have nothing to loose, they do.
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see post 5
Thank you, I will not write anything until I am calmer.
Tonight I am just MAD, I'm not usually like this, honest
Thanks to Landyzone for giving me somewhere to rant
Daft thing is, if it was my car I wouldn't have been this bothered.
LOL, just looked back at post 5
Its you lot that need the flack jackets, sorry just had a bad day
Thank you all for the really helpful advice
However
Isn't there anyone out there who wants a good argument :fighting:
Will have to go and start a "should I call the vet" thread on Horse & Hound
Its you lot that need the flack jackets, sorry
just had a bad dayThank you all for the really helpful advice
However
Isn't there anyone out there who wants a good argument :fighting:
Will have to go and start a "should I call the vet" thread on Horse & Hound
LOL, just looked back at post 5
Its you lot that need the flack jackets, sorry
Thank you all for the really helpful advice
However
Isn't there anyone out there who wants a good argument :fighting:
Will have to go and start a "should I call the vet" thread on Horse & Hound
PM Banjoman
he has had similar issues and come out other side.PM Banjoman
LOL I haven't sent him a PM but I have found the thread you are refering to
See what you mean about the flack jacket
Shame they haven't joined in this thread
Perhaps I should have named and shamed the dealer. Or perhaps no one cares as its not a Landy
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softly softly, catchee monkey...... just make sure yu have the nuclear warhead tucked up yo sleeve .
.softly softly, catchee monkey...... just make sure yu have the nuclear warhead tucked up yo sleeve
Perhaps I just need to wait until the alcohol kicks in
Sorry to hear about your bad experience, and I quite understand your emotional reaction and sympathise with it. However, as others have said, emotion is likely to harm rather than help your chances of getting your money back.
As you have said that the money is not really what bothers you, I don't think going after these guys punitively will make you feel better. Instead, it will most likely take up a good deal of your time and energy, and keep this nasty experience in the forefront of your mind for weeks or months to come.
Even second-hand car dealers are not necessarily totally evil, and quite possibly this was a simple mistake or oversight. I would approach it from this point of view and send them a polite letter stating the facts, including supporting evidence, and suggesting a reasonable amount of compensation. This may do some good.
Unfortunately, it may also have no effect at all, and the dealers may simply say that the car was fine when it left them, or that brakes are not covered by their warranty. Mentions of lawyers and Trading Standards may leave them quite unmoved. I imagine second-hand car dealers hear that kind of thing fairly often. They know you don't really have the money, time, and effort required to bring them to court, and that even if you did, your chances of a good result are slim.
I suggest the best thing for your happiness and peace of mind is to take it no further, but chalk this one up to experience. Second-hand cars are a proverbial minefield. I don't exactly start from the assumption that the dealer is trying to rip me off, but I assume that any part I can't see or check personally is kaputt, and factor this into the price.
As C.S. Lewis wrote, "Experience is a brutal teacher, but you learn. My God, do you learn."
As you have said that the money is not really what bothers you, I don't think going after these guys punitively will make you feel better. Instead, it will most likely take up a good deal of your time and energy, and keep this nasty experience in the forefront of your mind for weeks or months to come.
Even second-hand car dealers are not necessarily totally evil, and quite possibly this was a simple mistake or oversight. I would approach it from this point of view and send them a polite letter stating the facts, including supporting evidence, and suggesting a reasonable amount of compensation. This may do some good.
Unfortunately, it may also have no effect at all, and the dealers may simply say that the car was fine when it left them, or that brakes are not covered by their warranty. Mentions of lawyers and Trading Standards may leave them quite unmoved. I imagine second-hand car dealers hear that kind of thing fairly often. They know you don't really have the money, time, and effort required to bring them to court, and that even if you did, your chances of a good result are slim.
I suggest the best thing for your happiness and peace of mind is to take it no further, but chalk this one up to experience. Second-hand cars are a proverbial minefield. I don't exactly start from the assumption that the dealer is trying to rip me off, but I assume that any part I can't see or check personally is kaputt, and factor this into the price.
As C.S. Lewis wrote, "Experience is a brutal teacher, but you learn. My God, do you learn."
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Keithlard - you obviously don't know ths forum, Fannyman and his sidekick Robin Bastard!
Defenders of the just & legal cause!!.
Defenders of the just & legal cause!!
.Thank you Keith, I agree that this is not worth pursuing through the small claims court, not worth the time and effort.
However I do think, in cases like this, saying its not worth doing anything is a mistake.
I will write them a letter and give them the chance to pay something towards the repairs. However, to leave it if they refuse is, in my opinion, wrong.
The reason people like this get away with things is because people cant be bothered to deal with it.
Trading Standards, and any other agency, dont often deal with traders based on one complaint. They do however become interested when they are receiving multiple ones.
If this is a one off, the dealer will have nothing to worry about.
If everyone dealt with this people who cross the line properly it would become harder for them to continue in business. I am usually guilty of not bothering to put in time and effort. However this one involved my daughters safety, and that of other road users.
If she had been in an bad accident the public would have been very quick to condem her for driving around in a car with faulty brakes.
We should be just as annoyed that a business was prepared to put her in that position.
If car servicing becomes a case of "buyer beware" then we will all need to become mechanics, how else would we know whether professionals had done the job we had paid them to do.
However I do think, in cases like this, saying its not worth doing anything is a mistake.
I will write them a letter and give them the chance to pay something towards the repairs. However, to leave it if they refuse is, in my opinion, wrong.
The reason people like this get away with things is because people cant be bothered to deal with it.
Trading Standards, and any other agency, dont often deal with traders based on one complaint. They do however become interested when they are receiving multiple ones.
If this is a one off, the dealer will have nothing to worry about.
If everyone dealt with this people who cross the line properly it would become harder for them to continue in business. I am usually guilty of not bothering to put in time and effort. However this one involved my daughters safety, and that of other road users.
If she had been in an bad accident the public would have been very quick to condem her for driving around in a car with faulty brakes.
We should be just as annoyed that a business was prepared to put her in that position.
If car servicing becomes a case of "buyer beware" then we will all need to become mechanics, how else would we know whether professionals had done the job we had paid them to do.
Tazz070299
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Must admit his "friend" I spoke to today was a little concerned when he remembered what my job is
Which is?
Sorry to hear of your troubles and I hope you get them resolved quickly. Fanny's offer of help shouldn't be overlooked - he could persuade the Krays to pay income tax.
In the meantime, here's a virtual hug to keep you going.d:lvhug-035:
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