Breakdown Cover

In the case of accident recovery, it may well be the case that they take the car to a local compound opposed to one of your choice.

But they should recover you in the instance of a breakdown to a place of your choice, certainly that's what I've been told. As I said, I will check on Monday with Equity Red Star and post their response.

Enjoy your Sunday roasts,

Ed

Adrian Flux said:

In the case of accident recovery, it may well be the case that they take the car to a local compound opposed to one of your choice.

But they should recover you in the instance of a breakdown to a place of your choice, certainly that's what I've been told. As I said, I will check on Monday with Equity Red Star and post their response.

Enjoy your Sunday roasts,

Ed

Click to expand...

I attend breakdowns on behalf of ERS and assuming the customer has the necessary cover the vehicles go to where the customer wants.

So I've had a look in the policy booklet for the breakdown service through Equity Red Star.

There are two paragraphs that come in to play;

1. Roadside Assistance

'we will arrange and pay the reasonable cost of taking the vehicle, you and up to 5 passengers from the place where the vehicle has broken down to the nearest available garage.'

2. Vehicle Recovery

'If the vehicle cannot be repaired at the scene of the breakdown and cannot be repaired the same day at a suitable garage, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 5 passengers from the place where the vehicle has broken down to any one place you choose.'

From this, they will take you where you want to go after diagnosing that a local garage cannot fix the car for you.

I hope this clears things up.

Regards,

Ed

It Does Ed.
Pity I didnt have a copy of the Equity Red Stars Policy book to study when they were carting my daughter off to hospital , having had the fire brigade cut the roof off..

I prefer to pay the extra and use the AA. No arguments from them. If they can't fix it at the roadside or in a safer place like a service station (if broke'd down on the motorway) they take you home and your vehicle if you ask them to. The AA manage the recovery etc and log the details so if you have a problem you can ring them. They helped me when breaking down in a van at work. If they use a 3rd party to recover or attempt repair then they manage them too. If the repair don't work or fails when you continue on your journey then you can call them again.

Just to clear up the uncertainty on the 10 year old vehicle thing here goes .....

RAC will cover a vehicle over ten years old no problem the only thing you can't do is buy vehicle based roadside assistance only for a vehicle over 10 years old . So if you buying recovery then the age of the vehicle is no issue whatsoever .

It's purely roadside assistance only , vehicle based cover, the vehicle has to be under 10 years old .

If you got personal based cover then you can have roadside assistance only (which makes absolutely no sense at all I know)...

Hope that clears up the misunderstanding on the 10 year old vehicle question anyway.

And the commercial part also what this bit means .....

If you purchase personal cover for yourself you are not covered if driving a taxi or sign written business use vehicle ... ie : DHL or Royal Mail for example ..... If let's say you are joe blogs flooring and its sign written and your own company then the RAC cannot prove wether you are actually using it for business use ie on a job or wether you are going shopping in it unless you tell the patrol , if for example you say your at work and its sign written you may be asked to convert your cover to business use ... Not normally a lot of difference money wise anyway.... If you driving a commercial type Landy ( no back windows) this makes no difference whatsoever

Hope this sort of sheds a little light on it anyway

Glad I use Green Flag, I have both my vehicles and my daughters on my policy and I think I am covered when a passenger.

They have never questioned where the car is to go and have even taken me somewhere different.

Once they had to recover the car to their compound in a blizzard but took me home in a Landy then delivered the car to my local garage when conditions improved.

I do pay for the most expensive cover because of towing the horses (they have their own breakdown cover as that is the one thing Green Flag wont recover )

Wont be changing to any of the ones mentioned on here

I have had AA cover for the last 5 years, and had to use them on 2 occasions, and to be honest I shouldn't have bothered. The guys who turned up on both occasions knew less about Land Rovers than I did, and I had to tell them what the problem was. Not only that, but they carried no more tools than I did, and were just as unable to fix the problem. The only reason I keep them is because I have full recovery to any destination for me & passengers.