Car Dealer - Advice on how to proceed please

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The other option is to walk in to their office, v e r y s l o w l y. Ask them if they would kindly make allowances as you suffer horrendously from PMT, and that, "Contrary to the police reports, he wasn't all that badly injured! It was his own fault that his jaw got broken, and both his legs collapsed under him when he fell over ..." :D:D:D
Other than that, write a letter to start with ...
 
The other option is to walk in to their office, v e r y s l o w l y. Ask them if they would kindly make allowances as you suffer horrendously from PMT, and that, "Contrary to the police reports, he wasn't all that badly injured! It was his own fault that his jaw got broken, and both his legs collapsed under him when he fell over ..." :D:D:D
Other than that, write a letter to start with ...


Love it :D :D

was this car sold with a new mot?


No it was a couple of months old, that didn't really worry us as the car is not that old, and (in theory) it had just been serviced.
 
Stick to the facts only and as said before dealer should have been given opportunity to rectify situation.

Getting all aerated and emotional will not help your situation!
Deep Breaths
 
Stick to the facts only and as said before dealer should have been given opportunity to rectify situation.

Getting all aerated and emotional will not help your situation!
Deep Breaths


Thank you, I have taken all the advice on board and am composing a letter and scanning all the documentation in.

I have calmed down enough to plan my first DIY job on my Landy this weekend. I am going to spend two days fitting a rear interior light into it and not give this subject another thought :D

And one of my staff has given me a book on Budhism and a card with odd words which apparently you chant. So when the neighbours have me committed following odd chants (alternated by swearing) coming from the back of a Defender, dont be surprised if I dont post for a while.
 
Sorry to hear about your bad experience, and I quite understand your emotional reaction and sympathise with it. However, as others have said, emotion is likely to harm rather than help your chances of getting your money back.

As you have said that the money is not really what bothers you, I don't think going after these guys punitively will make you feel better. Instead, it will most likely take up a good deal of your time and energy, and keep this nasty experience in the forefront of your mind for weeks or months to come.

Even second-hand car dealers are not necessarily totally evil, and quite possibly this was a simple mistake or oversight. I would approach it from this point of view and send them a polite letter stating the facts, including supporting evidence, and suggesting a reasonable amount of compensation. This may do some good.

Unfortunately, it may also have no effect at all, and the dealers may simply say that the car was fine when it left them, or that brakes are not covered by their warranty. Mentions of lawyers and Trading Standards may leave them quite unmoved. I imagine second-hand car dealers hear that kind of thing fairly often. They know you don't really have the money, time, and effort required to bring them to court, and that even if you did, your chances of a good result are slim.

I suggest the best thing for your happiness and peace of mind is to take it no further, but chalk this one up to experience. Second-hand cars are a proverbial minefield. I don't exactly start from the assumption that the dealer is trying to rip me off, but I assume that any part I can't see or check personally is kaputt, and factor this into the price.

As C.S. Lewis wrote, "Experience is a brutal teacher, but you learn. My God, do you learn."

Do what lardy!


You really should complaint to them and give an opportunity to put things right. You might be surprised at their response.


To answer your question it is illegal to offer a car for sale with serious defects but you would have to prove they were present when the car was sold to you.


What level of service was given, could have been an oil change and nothing more. If it came with a new mot you are in a much stronger position (if they mot,d it) vosa would love to hear about them.


I hope you get on ok.
 
satisfactory quality, fit for purpose and wear and tear in line with consideration paid.
Then we come onto the EU unfair commercial practices directive that either by description or omission unfairly influencing buyer.

But lets not get ahead of the situation- letter first
 
To answer your question it is illegal to offer a car for sale with serious defects but you would have to prove they were present when the car was sold to you..

wrong!
Any defects found within 6 months are deemed to have been there when purchased. It is up to the seller to prove otherwise.
Unfortunately, a pile of bits in a box, may be a different kettle of fish.
 
wrong!
Any defects found within 6 months are deemed to have been there when purchased. It is up to the seller to prove otherwise.
Unfortunately, a pile of bits in a box, may be a different kettle of fish.

I concur and the trader would be well within their rights to only offer Trade part cost refund only as not given opportunity to rectify the faults.
 
I concur and the trader would be well within their rights to only offer Trade part cost refund only as not given opportunity to rectify the faults.


I agree, I actually think she will be lucky to get that.

However the fact that they did not service the brakes throws the whole issue of whether they actually serviced it at all into doubt.

As the service was part of the price, perhaps it need to be re-done altogether. Obviously with one of us standing watching to make sure they actually do it this time.
 
I agree, I actually think she will be lucky to get that.

However the fact that they did not service the brakes throws the whole issue of whether they actually serviced it at all into doubt.

As the service was part of the price, perhaps it need to be re-done altogether. Obviously with one of us standing watching to make sure they actually do it this time.

Banjoman will tell you that it is achievable to get a resolution, While I may sound blunt I have been through this quite a few times with people along with MHM.

Polite emotionless letter stating the situation and asking for them to respond within 14 days in writing how they wish to proceed.
Also consider while you think the forum is a million miles away from what the trader will see-you'd be surprised.

What you don't want to, if you have to issue legal proceedings- is the trader muddying the situation by saying you didn't give them opportunity to rectify the situation and spouted off on the Internet.

I may sound heartless, but experience has told me low key advice via pm and letters are much better chance of resolution.
If you need advice after reading the crock of **** thread sticky'd in general section- a pm to MHM and myself would be a consideration
 
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Thank you

When I actually write the letter I will PM it to you both if you dont mind.

I doubt the dealer would recognise it on the internet. I haven't put my daughters name, location, make of car, area the garage is in etc etc. I have been careful with that.

I dont actually have any expectations about the garage putting it right, if they do, thats great.

All through this my main thought has been they should not be allowed to get away with it. Its not about money, although that is annoying, its safety. I might be an overprotective mum but I have arranged for her old car to be serviced every 6 months by someone I trust. I'm probably feeling guilty that I didn't have this one checked out straight away.

I have had garages trying to take the p*ss before, I thought because I was female, but male friends have had the same problem. The dodgy ones seem do it to anyone who they think doesn't know much about cars.
 
Thank you

When I actually write the letter I will PM it to you both if you dont mind.

I doubt the dealer would recognise it on the internet. I haven't put my daughters name, location, make of car, area the garage is in etc etc. I have been careful with that.

I dont actually have any expectations about the garage putting it right, if they do, thats great.

All through this my main thought has been they should not be allowed to get away with it. Its not about money, although that is annoying, its safety. I might be an overprotective mum but I have arranged for her old car to be serviced every 6 months by someone I trust. I'm probably feeling guilty that I didn't have this one checked out straight away.

I have had garages trying to take the p*ss before, I thought because I was female, but male friends have had the same problem. The dodgy ones seem do it to anyone who they think doesn't know much about cars.

I'll take a look, by all means and I expect MHM would most likely look at any letter for a second opinion.
 
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