Urgent Help please!

Hi, First of all the V8 has a timing chain. I had a ticking noise it was the gasket between the manifold and down pipe. Hope this helps... I have the same model of Disco.

gas guzzler said:

Hi, First of all the V8 has a timing chain. I had a ticking noise it was the gasket between the manifold and down pipe. Hope this helps... I have the same model of Disco.

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Err can you not read my friend :doh: :doh:

Thanks for all the help..

Spoke to the dealer this morning and even though normally he would consider this "wear and tear" and not covered under the warranty, the fact I pointed the ticking out on the test drive he will cover the cost of the repair..

Result!

So its booked in tomorrow to take a look/fix the manifold.. Just hope thats the end of it..

Thanks again!

MacBlack said:

Thanks for all the help..

Spoke to the dealer this morning and even though normally he would consider this "wear and tear" and not covered under the warranty, the fact I pointed the ticking out on the test drive he will cover the cost of the repair..

Result!

So its booked in tomorrow to take a look/fix the manifold.. Just hope thats the end of it..

Thanks again!

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Nice one, just remember if they do not fix/solve the problems even after trying to put them right, you're right's as a consumer do not change .... Good luck.

Happy days :5bparty:.

Well I think I spoke too soon.

The car was looked at today and the exhaust system (including the manifolds) are OK. In fact the manifolds had recently been re-seated and although whoever did it didn't do a great job (the bolts sheared off and they used different sized bolts) there's no leak.

The thought now is that its the EGR valve?? They can replace this but it may not fix the problem!!!

I'm thinking the best move is to send the car back for a refund? The dealer is being good and offering to cover the cost of repair but as he says this could be an open cheque book and in the meantime I left with a car I have no confidence in..

Anyone had similar experiences?

MacBlack said:

Well I think I spoke too soon.

The car was looked at today and the exhaust system (including the manifolds) are OK. In fact the manifolds had recently been re-seated and although whoever did it didn't do a great job (the bolts sheared off and they used different sized bolts) there's no leak.

The thought now is that its the EGR valve?? They can replace this but it may not fix the problem!!!

I'm thinking the best move is to send the car back for a refund? The dealer is being good and offering to cover the cost of repair but as he says this could be an open cheque book and in the meantime I left with a car I have no confidence in..

Anyone had similar experiences?

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Sounds like the dealer is being ok about it, it all depends on whether you've got the confidence to keep the car, just remember any ongoing issue's have to be repaired by them at their cost.

I'm currently having to sue a dealer because the car I bought the Mrs 4 months ago is being a right pain, he basically told me to sod off he ain't paying for now't. My aim is to take him to the cleaner's, get a refund & claim for extra expenses (i.e mileage cost to my Disco).

You are in an unenviable situation my friend. The dealers stance and response in addressing your concerns do indeed seem to be reasonable, at least at this stage.
This is a major factor in determining the outcome of any future legal action / claim.

For example it is "reasonable" that you should expect any vehicle you purchase from a dealer to be in a roadworthy /saleable condition i.e fit for purpose.

It is also "reasonable" to expect that - should this not be the case the dealer will make "reasonable" efforts to address the situation. It seems that the latter would apply in this case.
This is important as it shows that the dealer has made "reasonable" steps to put right the fault (s) you have issue with.
Playing devils advocate for a second the dealer can not be expected to put right every fault on every car they sell whether via warranty or otherwise.

This is the "objective" stance which will be taken should the matter end in the small claims court. This along with "subjective" interpretation of statutes and guidelines will decide the outcome - it is not all black and white. The vehicles age and mileage will also play a factor.

You must pursue this matter as you see fit but if I was in your position I would instruct the dealer to keep the car until it is repaired to your satisfaction, in the meantime I would want a courtesy car as - through no fault of your own -you are without transport. At the very least I would want my trade in back to use in the meantime.

If the dealer is unable / unwiling to repair the car in a " reasonable" time I would cancel the deal and ask for a full refund, if this is not forthcoming then your only recourse is to take legal action. This is why it is important to document everything even when things appear to be going well.

Good luck and keep us posted, Will .

free legal advice in my signature

One of the complications with the purchase is where I bought the car from. The dealership is basically a 100 miles from where I live. Therefore to return the car to him and then to pick up would be over £100 in fuel (2 cars)

I know its not his concern, but I wouldn't have to make the journey if the car was OK.

MacBlack said:

One of the complications with the purchase is where I bought the car from. The dealership is basically a 100 miles from where I live. Therefore to return the car to him and then to pick up would be over £100 in fuel (2 cars)

I know its not his concern, but I wouldn't have to make the journey if the car was OK.

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Speak to consumer direct you should be in a position of equity, by this the dealer either collects or pays reasonable travelling COSTS.