The power of the internet

I bought something back along non lr related and the manufacturer didn't want to know, the credit card company said they would intervene if I wanted.

But I thought I'd try another way first, so I set up a website listing my grievances and pointing people to it who also had problems.

I also repeatedly went on their forum after failing politely to get a response.

Turns out they have realised I could cause a viral pr disaster-now they want to talk after hours to rectify the situation.

Now without saying what I bought I highlighted the issues with- after being ignored for a month- do you think a free item would be justified on say a £100-150 item from a large company?

fanatic said:

I bought something back along non lr related and the manufacturer didn't want to know, the credit card company said they would intervene if I wanted.

But I thought I'd try another way first, so I set up a website listing my grievances and pointing people to it who also had problems.

I also repeatedly went on their forum after failing politely to get a response.

Turns out they have realised I could cause a viral pr disaster-now they want to talk after hours to rectify the situation.

Now without saying what I bought I highlighted the issues with- after being ignored for a month- do you think a free item would be justified on say a £100-150 item from a large company?

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Are you gonna shed some light on the subject?

I prefer to stay anonymous

ratty said:

Are you gonna shed some light on the subject?

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Snigger it's quite surprising what can be achieved for £7.50 for a domain name

I reckon a full replacement and some spares and accessories has to be a fair solution, if they come good I'll alter the site and link to theirs.

blue beasty said:

I prefer to lick my own windows

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we know that already.

blue beasty said:

I prefer to stay anonymous

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:whoosh:

2 hours from dropping a bombshell on their forum and say 300 views total = 18:45 email and 23:20. I reckon I have their attention.

I've suggested a little customer service would go a long way.

fanatic said:

2 hours from dropping a bombshell on their forum and say 300 views total = 18:45 email and 23:20. I reckon I have their attention.

I've suggested a little customer service would go a long way.

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Is that not like extortion, mafia tactics

Fur Trapper said:

Is that not like extortion, mafia tactics

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Public accountability

Fur Trapper said:

Is that not like extortion, mafia tactics

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Their choice, continued highlighting of **** poor customer service or they can get their **** together and sort it out.

Call it an investment or goodwill for ****ing me around

blue beasty said:

Public accountability

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Exactly, so either they rectify poor service and take remedial steps on a product that is not of satisfactory quality or fit for purpose- or I can just upload some photo's of the quality control issues as well.

I hope they do the fair thing and get their act together!

email just after 6am this morning after failing to bull**** me asking what I recommend:fighting2:

So I have suggested a checked product replacement free of charge which I would review positively-choice is theirs.

And a million money in nice easy to carry bundles.

protactor said:

And a million money in nice easy to carry bundles.

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we'll see

They'd like to send me a free replacement it appears and some extra's £264 euros +shipping retail value, that or a solicitors letter:5brant:

That and I'll do a fair review and alter my website and will op2: still be allowed to post on their forum.

I had a similar thing fanny, bought a part from a well known landrover breaker (not one I have seen advertised on here) part came with no brackets and was also ally not steel. They had told me it was steel before I bought it so I wasnt happy but phoned to say the brackets were missing. they were sent out but when I tried to fit the part it was the complete wrong one. I phoned up and was told no returns and that I was a prick and had phone put down,( I hadnt even got shirty or sworn my self)

Now that may well be true (beat you to it ) but I wasnt having that so I phoned Mr big boss ****r back and told him "that tonight that will be all over the net" and hung up on him.

20 mins later I got a very sheepish call back saying that I could have a refund and please dont put it on the net as he will never get rid of it.

I thought about it but I did want my £70 back so I said ok and got a refund the next week lol

I love the net

Great isn't it then a search engine can spread it round.
All I wanted was it sorted without any hassle.

me too, he just went from normal to cnut in 1 milisecond.

So thank God for the net so we finally have a voice and some power with this kinds of thing!

fanatic said:

They'd like to send me a free replacement it appears and some extra's £264 euros +shipping retail value, that or a solicitors letter:5brant:

That and I'll do a fair review and alter my website and will op2: still be allowed to post on their forum.

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never thought multi hole sex dolls were that dear,
no wunder you stayed sheepish about it fanatic,
or,
was it a blow up multi hole sheep fer fcuks sake...

easye1 said:

never thought multi hole sex dolls were that dear,
no wunder you stayed sheepish about it fanatic,
or,
was it a blow up multi hole sheep fer fcuks sake...

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Not at all, just it would be wise when my site comes up as first or second to fourth search on Google with product name and quality problems or a thread I posted on- not to have Landyzone appear under it as well.

I have made my point, they are supposedly going to be more customer focused and sending me a replacement etc

Until they have had a reasonable time to sort it the website stays, but the photo's will not be uploaded- if they resolve it then the site will change to reflect service recieved.

If you want to stick your penis near this product it may not be usable after