I bought something back along non lr related and the manufacturer didn't want to know, the credit card company said they would intervene if I wanted.
But I thought I'd try another way first, so I set up a website listing my grievances and pointing people to it who also had problems.
I also repeatedly went on their forum after failing politely to get a response.
Turns out they have realised I could cause a viral pr disaster-now they want to talk after hours to rectify the situation.
Now without saying what I bought I highlighted the issues with- after being ignored for a month- do you think a free item would be justified on say a £100-150 item from a large company?
But I thought I'd try another way first, so I set up a website listing my grievances and pointing people to it who also had problems.
I also repeatedly went on their forum after failing politely to get a response.
Turns out they have realised I could cause a viral pr disaster-now they want to talk after hours to rectify the situation.
Now without saying what I bought I highlighted the issues with- after being ignored for a month- do you think a free item would be justified on say a £100-150 item from a large company?