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John Craddock - poor service in 21st century

Discussion in 'General Land Rover Forum' started by Flying Scotsman!, Oct 13, 2017.

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  1. Flying Scotsman!

    Flying Scotsman! Active Member

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    Need to get this off my chest...

    Ordered couple of gaskets from John Craddock's on Monday and just been told that they are only being sent out today! 4 days to process an order is **** poor these days.
    No apology, nothing.
    I appreciate the postal system can cause delays, but that's why I ordered them 4 days ago!
    In the 21st century, with POS software, stock management systems, daily courier and postal collections there is no excuse for taking 4 days just to get an item off a shelf, pack it and get it in the post.
    Just have to shop elsewhere in future.
     
  2. Colthebrummie

    Colthebrummie Well-Known Member

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    I agree, that is poor service. Unfortunately it seems to be a British thing. I've ordered stuff from less than 50 miles away on the same day as I've ordered stuff from China, guess which one arrived first.

    Col
     
  3. Flying Scotsman!

    Flying Scotsman! Active Member

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    Oh I can guess. The thing is, I spent 17 years in parts trade and even back then (20 years ago) we could turn an order round inside a day. That was with a basic computer system, hand written despatch notes and hand packing. And we were turning over £1.5m a year so it wasn't a quiet place.
     
  4. Colthebrummie

    Colthebrummie Well-Known Member

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    I also worked in a warehouse once upon a time, not parts but chemicals and pharmaceuticals, if the order was placed by 10am it got to the customer the same day if mainland UK.

    COL
     
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  5. John S

    John S Well-Known Member

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    Normally they are prompt but I had a similar problem with them a few weeks ago. Told me the order would be dispatched that afternoon. Four days later nothing. Phoned up to be told that one of the items wasn't in stock but oddly it was by coincidence now in and order being dispatched. They have either inept staff or poor procedures or both. I found Paddocks faster and cheaper recently. Craddocks dispatching is rubbish.
     
  6. callisr

    callisr Well-Known Member

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    I also find Paddocks much better.
    I have also used the counter service at both Craddocks and Paddocks, and Paddocks wins hands down.
    Items listed on the internet have not been available at the counter in Craddocks whereas Paddocks always seem to have what I want when I go in as the staff there are very knowledgeable (especially Bob but he’s retired now).
    I’ve also had good experiences with DLS mail order and JGS (I think!).
    I don’t bother with Craddocks any more.
    Rich
     
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  7. Colthebrummie

    Colthebrummie Well-Known Member

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    Perhaps someone should contact the head honcho at Cradocks and tell him/her that they are being slagged off on this forum for pizz poor service.

    Col
     
  8. JimS

    JimS Well-Known Member

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    Sounds like my old place before they spent millions on a fancy CRM which was great at management reports but buried everything else in a black hole
     
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  9. goonarmy

    goonarmy Beer tester LZIR Despatch Agent

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    DLS counter is good too
     
  10. Marmaduke

    Marmaduke Well-Known Member

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    I'm sure john and his son jonathan have been up all night worrying :D

    Last time I drove to Paddocks to collect something I was told they had in stock they hadn't, dls took twenty minutes to find a part I'd been told had been put to one side :rolleyes: so all can be rubbish
     
  11. Bobsticle

    Bobsticle De Villes Advocaat

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    You have to actually have the stock in the first place to provide a service.
    More and more items are being dispatched direct from the (I won't say manufacturer) agent rather than being stocked by the distributor/retailer. This must sound like a great idea to Padds and Cradds. That is until the agent screw up.
    Just another set of skimming middlemen. I don't use Padds anymore. Just been let down too many times. Eventually you get sick of chasing.
     
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  12. John S

    John S Well-Known Member

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    So both aren't that great it seems. Looks like internet ordering is the worst part (no pun intended ;). I've used Craddocks for years but evertime I order on the phone I'm treated like a complete newbie. No appreciation of their customers. Hey fecking Craddocks n Paddocks and all the rest- ever thought about customer loyalty and reward? Customer discount cards, loyalty cards etc. Who's the customer and who's benefiting. If nobody ordered they'd be sunk.
     
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  13. joojar

    joojar Active Member

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    Tiny shout out for RimmerBros - ordered a *lot* from them over past few years, found them prompt and accurate with dispatching and they seem to Actually Hold Stock, right down to random annoying little O-rings and special bolts

    Disclaimer: I have no connection or interest in Rimmerbros, so this is not an advertisement (even if it reads like one ...)
     
  14. Mr S1

    Mr S1 Well-Known Member

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    I've had mixed service from Craddocks - sometimes they get it to me the next day, sometimes it takes ages as they are the agent as Bobsticle states. That does piss me off as they should say that when you order. Paddocks not used as much, purely down to whenever I ring nobody ever answers the bloody phone and their website isn't the easiest to use at times. But in fairness when I have bought from them it's been good. Got something on order with them at the moment that I'm waiting for delivery on, so see how it goes.
     
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  15. Feathers McGraw

    Feathers McGraw Well-Known Member

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    Same here. Tends to be the first place I look now because the service I've had has been good
     
  16. Mr S1

    Mr S1 Well-Known Member

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    Paddocks stuff arrived this morning....spot on !
     
  17. Tommyharris

    Tommyharris Member

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    7 weeks for a set of roof bars for me!
     
  18. Sofasurfer

    Sofasurfer Well-Known Member

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    Ordered a rear screen from Rimmer on Monday late afternoon, arrived 6:00pm Tuesday. Excellent, very happy.
     
  19. Flying Scotsman!

    Flying Scotsman! Active Member

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    From Craddocks?

    7 WEEKS? You could have made a set in that time!
     
  20. saxavordian

    saxavordian Well-Known Member

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    A good percent is down to internet orders and computer generated dispatching.
     
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