Anyone use Guava Guildford?

Hi guys,

Anyone on here ever used Guava in Guildford for servicing? I'm going to need an Inspection 2 service (big one) this year and thinking of going to Guava rather than the usual 'nuts and bolts' indy I use for most things.

Anyway any good/bad reviews welcomed...

Cheers!

Hi Voguely

Talk about great timing.... Having used Hunters in the passed, I switched to Guava Guildford as they claim to be slightly cheaper on the labour (but not parts).

When first trying Guava Guildford, my experiences seemed quite good. On one occasion I called in with a query and they brought a mechanic out to check the car over with no charge, something you rarely get from a main dealer.

From there though it all went down hill.... £225 for a set of front brake pads, which I think are the most expensive brake pads I've ever heard of. A new headlamp wiper motor seized up last October, they charged me over £300 to replace it, then just 3 months later in January, it broke again with exactly the same problem!!

I dropped by with the car, had a coffee, they looked at it, (not sure what they did) and it worked again. I thought maybe a lose wire or something and didn't give it too much thought.

Now just last week, and a further 5 months on it's packed up again!!!! Call me cynical, but I can't help feeling that this part was perhaps never knackered in the first place, or even worse maybe it was never even replaced and I paid out 300+ quid for nothing!!

I advised their service department of this recurring fault again the other day, and they're saying it could be something else that's burning the motor out, surely they should have checked this before charging me for a new one if this was a possibility??

My suspicions of Guava Guildford became stronger when I recently required a new gearbox for my Range Rover TD6, which in the end was installed by another main dealer. My decision to use another main dealer was based on the fact that Guava told me that I would also need to change the oil cooler box and connecting pipes (for which they wanted another 250 quid)... Apparently this is not necessary if the job is done properly in the first place!!

I am just about to e-mail Landrover UK and Guava Guildford to put my concerns in writing, and to ask if they will be expecting me to shell out another 300+ quid once the warranty expires in October and it packs up once again... I don't think so!!

I'm not a Landrover Technician Voguely, and I may be completely wrong with my thoughts but that's my experience, so you decide!!

TD6 Dave

Wowzer, bad times mate! Based on that they don't sound too good! Is it impossible to find a trust worthy and/or competent garage these days!?

How were Hunters when you used them previously?

Anyone else got anything to add?

Hunter's were very expensive. Lookers of Battersea are the cheapest I've found for an Inspection 2 if you don't mind a trip down the A3, quoting me £570 back in April this year.

thought you sold up voguely?

fett said:

thought you sold up voguely?

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It was for sale for ages but even after dropping the price a few times I still had no takers, so looks like its saying with me for now!!

best way , snow in a few months

You are supposed to (at the very least) flush or replace the cooler and pipes as they will be dirty and thus reduce the ability to cool the new box adequately, and it will contaminate the new oil. The best way to do it is renew the parts. The cheapest way is to flush them.

I guess they could have just not said anything about it and then you'd be needing another GM box again 2 years down the line?

Not wanting to start some friction, but when you drive around in a Range Rover (be it p38 or L322), they are very needy vehicles. You can take short cuts but in the long term it will work out more expensive if you don't do it properly the first time.

Voguely said:

Wowzer, bad times mate! Based on that they don't sound too good! Is it impossible to find a trust worthy and/or competent garage these days!?

How were Hunters when you used them previously?

Anyone else got anything to add?

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Yes , the last three jobs I have paid to have done I have had to re-do/un**** myself!

It really ****es me off that you end up paying for that privilidge too :doh:

Use who i use in guildford when short of time.

Dealing with Land Rovers isn't an exact science. The important thing is that a customer should not be left unsatisfied.

What has the reactions been when you have communicated your dis-satisfaction to the company involved?

juiceyv8 said:

Use who i use in guildford when short of time.

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Who's that then?