It's the Daily Wail, I read as much as I could stand.
If you mean:-
"The policy ran for the full 12 months, in that time two changes of vehicle were made, and it was completed in December 2023. It was never cancelled.
'The customer was contacted three weeks before renewal to inform them we could not offer a renewal price. The underwriting acceptance criteria surrounding the vehicle grouping and value had changed since their original cover was agreed. As a broker we had no alternative to offer them at the time."
Then that is at odds with the headline as the insurance wasn't cancelled, their broker wasn't able to offer them a renewal price.
It also wasn't in the original article, possibly this bit at the top of the page " Updated: 16:55, 25 January 2024" explains why.
As I said, it's the Daily Wail, who never knowingly let actual facts get in the way of clickbait headlines.