Waxoil

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looks like we will have to be kept in suspense

no pics , it didn’t happen, lol
 
Here we go again, same old same old.

Someone complains, the company in question thinks after sales service should come wrapped around a brick and when it escalates threatens forums with legal action to try and get posts removed.

I've no experience of the quality of the work, I've heard horror stories and seen some crappy pics as well as knowing there's many happy customers.

My own opinion is I like to have a reasonable level of confidence that any company I deal with will have a sympathetic ear to any problems or issues I have with the work and try to resolve it amicably

Finding out they actively try to suppress bad reviews across the internet and a reputation for dummy spitting would make me run a mile.

That's my personal view and nothing to do with LandyZone moderation, owners or policy.
 
1988smithy said:
@Richie24hr where are you? Give a fair representation of the work carried out so people can either be fairly warned (as you said you wanted to in OP) or make their own informed desicion. It's word against word as it stands.

Although I think it goes without saying, there's some very unscrupulous business going on here



Me! I am! :D
Click to expand...

hopefully he will be along soon :D
 
blue beasty said:
Here we go again, same old same old.

Someone complains, the company in question thinks after sales service should come wrapped around a brick and when it escalates threatens forums with legal action to try and get posts removed.

I've no experience of the quality of the work, I've heard horror stories and seen some crappy pics as well as knowing there's many happy customers.

My own opinion is I like to have a reasonable level of confidence that any company I deal with will have a sympathetic ear to any problems or issues I have with the work and try to resolve it amicably

Finding out they actively try to suppress bad reviews across the internet and a reputation for dummy spitting would make me run a mile.

That's my personal view and nothing to do with LandyZone moderation, owners or policy.
Click to expand...

only a mile @blue beasty , are those cakies affecting ur waist line , lol

time to get my coat i think ;):D
 
blue beasty said:
....I like to have a reasonable level of confidence that any company I deal with will have a sympathetic ear to any problems or issues I have with the work and try to resolve it amicably....
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Problems or issues are dealt with automatically. If you have a problem or you are unhappy for any reason you bring it back, we inspect the vehicle together, you tell us what you think is wrong and we put it right to your satisfaction. This is stated in my terms and conditions.
Finding out they actively try to suppress bad reviews across the internet and a reputation for dummy spitting would make me run a mile.
Click to expand...
I don't think it's fair for someone to say that there is a problem, refuse to let me rectify it then slag me off to try and damage my business. I am the only company that gives a credible guarantee: "If you see any rust coming through within the time frame of the guarantee, bring it back and have it retreated free of charge" I have been giving that guarantee for 17 years, even on very rusty vehicles and I have never refused to re-treat a vehicle under the guarantee, even when a customer with a really rusty vehicle brings it back with 2 months left on the guarantee.

There are around 1,500 customers who I have given that guarantee to in the past five years. They are relying on me to stay in business so I can honour the guarantee if need be and maintain the value that I have added to their vehicle. To refuse to bring your vehicle back for rectification when you think there is a problem is not upholding your end of the bargain and is very selfish. I have really struggled sometimes to stay afloat in the teeth of unjustified criticism. For example, a guy called BIg Jimmy with a 110 slagged me off on numerous forums, saying among other things that he drove straight home to the South of France after I had done the work and when he got home discovered that the brake discs and pads were covered in waxoyl. He was a regular on Landrovernet and never lost an opportunity to bring up what an AH I was. He called me "that midget" (I'm 5ft 8inches).

I eventually had enough and put aside 3 days to go on the forum and slug it out with him toe to toe. His story about the waxoyl on brake discs and pads disintegrated. Waxoyl melts at 40 degrees C and brakes regularly reach temperatures of 350 degrees C. So any waxoyl on discs or pads would be burned off in the first two or three touches on the brake pedal. Not only that, how come he drove to the South of France without realising that there was something wrong with his brakes. Big Jimmy was very well embedded in the forum and as the scales fell from the eyes of the other forum members I think they asked themselves why they had wasted their time on the forum. The forum folded soon afterwards.

Cheers Chris
 
for the price he paid i would of excepted a much better job , i know its a hard job but for that kind of money mmm
 
neilly said:
I give a five year guarantee. The guarantee is this "If you see any rust coming through the coating within five years bring it back and have it re-treated free of charge."

So, do you have a different deal, warranty structure for different vehicles, in the quoted post above you say 10 Yrs, but in the italic quote from a post in July you say 5 Yrs. Why the difference?

Just for clarity.

Cheers
Click to expand...

5 year guarantee for Before 'n' After improved waxoyl. Given since year 2000. 10 year guarantee for CR coating (my own, waxoyl type formulation ). CR coating was introduced in 2015. 10 year guarantee was given on KLEENtected (Teflon paint finish) from 2002 to 2009. No guarantee claims from KLEENtect customers. Guarantee is this: "If you see any rust coming through the coating within the time frame of the guarantee, bring it back and have it re-treated free of charge`'".

Edit: I wrote originally in this post that the 5 year guarantee was given "..since 2017". That was of course a typo. I meant "since 2000". Now corrected.
 
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gstuart said:
Hi

,,,, did wonder if u may have taken some before any vehicle leaves ur premises , so at least then u know what condition they are in , before and after...
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In around a month (I hope) every vehicle that I do will have a Customer Record Page. The page will have 12 images from pics of upper body of vehicle before treatment, underbody before pressure wash, after pressure wash then with the coating. Final picture will be of clean, shiny vehicle with happy owner standing next to it with thumbs up. I've spent the past week writing the user specification, thinking it all through carefully and it is now out to tender. Owners will have their own admin page where they can enable bidding on the vehicle (even if they are not actively looking to sell it). If someone clicks "bid" they get a "blind" form they can write their bid on. This then gets sent as an email to the owner who can decide whether to reply or not. The owner can also enable "For sale - £......", disable it once it's sold and pass on the admin page together with the vehicle to the new owner. Every vehicle will receive a classification from myself which will appear on the CRP going from a) "mint" - new or nearly new to b) par for the course vehicles less that 10 year old with some rust. Not expected to need re-treatment under the guarantee. Through to e) numerous rot holes.
 
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cachophrastus said:
If someone clicks "bid" they get a "blind" form they can write their bid on.
Click to expand...

Why would I want you to advertise my car, when I do not want to sell it??..................That tbh would put me off coming to you in the first place.:p Sounds like a load of tosh to me, but then that is just my humble opinion.

Cheers
 
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