Since the move from Wooburn Green to be co-located in Slough with Stratstone Jaguar the quality of service at Stratstone Land Rover has plummeted.
Stratstone Land Rover have arrogant staff (which, based on our experience, comes from the top). Stratstone Land Rover don't return calls when they promise to do so. And Stratstone Land Rover lie to you about finance/warranty packages.
When we bought our new Land Rover Range Rover in 2007, the business management area of Stratstone Land Rover attempted to scare us into buying a finance package. More recently Stratstone Land Rover have made false (negative) claims about approved Land Rover extended warranties while trying to sell their own product (e.g. "more than twice the price").
From looking through various forums, our issues don't seem to be isolated. Anyone else had issues?
On the servicing side, apart from the inability to return calls when they promise to do so, Stratstone Land Rover also damaged the car while it was with them. On collection, they promised to sort it - but then didn't call. After numerous attempts to resolve this ("I'll look into it and call you back" - no call...), we had to escalate all the way to the Dealer Principal of Stratstone Land Rover, he then tried to imply we'd done it ourselves...nice.
Land Rover products are obviously selling themselves because the sales staff at Stratstone Land Rover seem to have no interest in doing so. Despite the service from Stratstone Land Rover, we love the products and were at one stage interested in buying a Land Rover Defender. Stratstone Land Rover sales staff couldn't have been more disengaged. "Since the snow, everyone wants a 4x4" - how short-sighted.
Stratstone Land Rover have arrogant staff (which, based on our experience, comes from the top). Stratstone Land Rover don't return calls when they promise to do so. And Stratstone Land Rover lie to you about finance/warranty packages.
When we bought our new Land Rover Range Rover in 2007, the business management area of Stratstone Land Rover attempted to scare us into buying a finance package. More recently Stratstone Land Rover have made false (negative) claims about approved Land Rover extended warranties while trying to sell their own product (e.g. "more than twice the price").
From looking through various forums, our issues don't seem to be isolated. Anyone else had issues?
On the servicing side, apart from the inability to return calls when they promise to do so, Stratstone Land Rover also damaged the car while it was with them. On collection, they promised to sort it - but then didn't call. After numerous attempts to resolve this ("I'll look into it and call you back" - no call...), we had to escalate all the way to the Dealer Principal of Stratstone Land Rover, he then tried to imply we'd done it ourselves...nice.
Land Rover products are obviously selling themselves because the sales staff at Stratstone Land Rover seem to have no interest in doing so. Despite the service from Stratstone Land Rover, we love the products and were at one stage interested in buying a Land Rover Defender. Stratstone Land Rover sales staff couldn't have been more disengaged. "Since the snow, everyone wants a 4x4" - how short-sighted.
