Date: Wed, 23 Jun 2010 12:23:18 -0500
Subject: Re: FURTHER INFO: Order # xxxx
From:
[email protected]
To:
Rasheed
Hi Rasheed,
My apologies for the confusion, all of the orings are the Valve Block oring kit, RVH10030-kit.......()
The mounts were on back-order and have just come in, I'm not sure why the desiccant wasn't included, it is instock, I will have them both shipped to you. Please verify the address you want they sent to so I can update my system.
Thank you, and again my apologies for the confusion.
Dennis Altman
[email protected]
877-794-6462
402-939-0034 (fax)
From:
rasheed
To:
[email protected]
Subject: RE: FURTHER INFO: Order # xxxx
Date: Sun, 4 Jul 2010 19:49:46 +1100
Dear Dennis,
Happy 4th of July.
I've still not received the mounts or the dessicant and this time there was no confirmation of dispatch beyond your email below.
Please advise.
Kind regards,
Rasheed
From:
rasheed
To:
[email protected]
Subject: RE-EMAILED: FW: FURTHER INFO: Order # xxxx
Date: Thu, 8 Jul 2010 07:57:35 +1100
Dear Dennis,
Further to our telecon could you please look into this.
Kind regards,
Rasheed
On Jul 12, 2010, at 12:42 PM, Rasheed wrote:
Dear Dennis,
I have now called you twice and sent you at least a dozen emails. The thing has dragged on for two months.
I confess my patience is wearing thin.
Please reply to this email telling me exactly what you are doing about my missing order.
Sincerely,
Rasheed
Subject: Re: Whats going on?
From:
[email protected]
Date: Mon, 12 Jul 2010 12:50:43 -0400
To: rasheed
Hi Rasheed,
I've instructed the warehouse to re-ship your order, they informed me this morning that the mounts are out of stock, my supplier is still backordered on them, going on 3 months now. I can ship the desiccant separate or hold it for delivery when the mounts arrive.
Thank you,
Dennis
Rover Renovations
From:
rasheed
To:
[email protected]
Subject: RE: Whats going on?
Date: Tue, 13 Jul 2010 08:07:37 +1100
Dear Dennis,
On June 23rd you wrote that the mounts had just come in. Just scroll down and you'll find it. Today you are saying they're 3 months out of stock. It sounds like your warehouse people have no idea what they are doing or are flat out lying to you.
By all means ship everything together, I don't want you to have double and triple shipping expenses on my account. But kindly do me the courtesy of keeping me informed rather than have me chase you up all the time.
It has not been a pleasant experience purchasing from Rover Renovations and I'm just waiting for it to end.
Kind regards,
Rasheed
