RAC gold warranty

Hi When I bought my freelander 2006 it came with 3 months gold warranty does anybody know how the payment works for any work done my local garage says when the work is done I have to pay the garage then get the RAC to refund the money back to me,mind you they aren't a approved RAC garage as they say I can use any garage for the work done.

Wilkie01207 said:

Hi When I bought my freelander 2006 it came with 3 months gold warranty does anybody know how the payment works for any work done my local garage says when the work is done I have to pay the garage then get the RAC to refund the money back to me,mind you they aren't a approved RAC garage as they say I can use any garage for the work done.

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Seeing as you have a legal 6months warranty (at least) from the garage you bought it from under the Sale of Goods Act, I suggest you have been well and truly conned. Tell the garage it is their responsibility to fix any faults FOC, as they were deemed to be there when you bought it. If they wish to claim it back from the RAC then that is their problem. If they get arsy, refer them to Trading Standards.

any vat registered garage is ok.i gather its to eliminate your mates uncles brother in law down the pub fixing it on his drive

wil2813 said:

any vat registered garage is ok.i gather its to eliminate your mates uncles brother in law down the pub fixing it on his drive

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why should he go anywhere else when the garage he bought it from is liable?

The Mad Hat Man said:

Seeing as you have a legal 6months warranty (at least) from the garage you bought it from under the Sale of Goods Act, I suggest you have been well and truly conned. Tell the garage it is their responsibility to fix any faults FOC, as they were deemed to be there when you bought it. If they wish to claim it back from the RAC then that is their problem. If they get arsy, refer them to Trading Standards.

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I will contact the car dealer I see what you mean it should be the responsibility of the car dealer as the RAC warranty is for something going wrong after the purchase and not as it was when I bought it,thanks anyway.

Contacted the dealer they will have a look at it on Friday,its the clutch it only disengages gear when the clutch is pressed within half an inch of the floor and even then the gear lever has to be forcefully applied to get it into gear just hope they don't try and make out its fine.

Sounds like the clutch master cylinder is goosed.... (or something else with the clutch hydraulics) so I'd be surprised if you didnt get the vehicle back same day or monday latest... It might be worth googling the Sale of Goods Act that Mad Hat Man mentioned just in case they try and hit you with a bill

I forgot to say to Mad Hat Man that I thought his post about the sale of goods act was very useful info

The Mad Hat Man said:

why should he go anywhere else when the garage he bought it from is liable?

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I wouldn't sleep at night after leaving my pride and joy with a garage after referring them to trading standards!

I've used the LR warranty rather alot over the last year. It's efficient and for £600 I'm going to extended it next year!

Pillar said:

I wouldn't sleep at night after leaving my pride and joy with a garage after referring them to trading standards!

I've used the LR warranty rather alot over the last year. It's efficient and for £600 I'm going to extended it next year!

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who said anything about "after refering them to trading standards"? what I said was if they dont play ball then contact trading standards..... the garage has to abide by the law.

I suggest you both read the "crock of ****e" thread

The Mad Hat Man said:

who said anything about "after refering them to trading standards"? what I said was if they dont play ball then contact trading standards..... the garage has to abide by the law.

I suggest you both read the "crock of ****e" thread

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I have read said thread. It's very intuitive.

What I was implying was that, I would not feel happy leaving my vehicle with a company who I'm not on the best of terms with. If rejection is being discussed it's a totally different matter- your so displeased with the product you want rid.

Less than 2 weeks after purchasing my 2013 Defender from a LR main dealer I had a catastrophic failure of the Os rear wheel bearing. Without warning or noise it locked solid at 50mph.

I didn't want to reject the vehicle. But LR immediately rectifed the fault under the Warranty that came with my Defender.

In my post I merely suggested an alternative to RAC gold warranty.

I understand completely however, by law, you have to give the seller the opportunity to rectify any faults, to your satisfaction, before rejecting the goods.

Errmmmm.......dare I mention its the Consumer Rights Act 2015 now, and quite detailed rejection repair changes........ Just sayin'....

Seller should certainly be first port of call, but an RAC warranty is probably worth more to back up any repairs that are covered... Cheers, A

agew said:

Errmmmm.......dare I mention its the Consumer Rights Act 2015 now, and quite detailed rejection repair changes........ Just sayin'....

Seller should certainly be first port of call, but an RAC warranty is probably worth more to back up any repairs that are covered... Cheers, A

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agreed - partly

lots of warranties do not cover pre-existing problems. Consumer Rights Act 2015 states that all faults up to a minimum of 6 months are deemed to have been there on purchase and therefore dealers responsibility.

If you're past the first 30 days but a problem has become clear which would have been present at the point of purchase, then you're entitled to ask for a repair or replacement free of charge.
But after the first six months, the onus will be on you to prove that the fault was present from the day you purchased the car.
If the attempt at a repair or replacement is unsuccessful, you're entitled to a refund.

When you buy a second-hand car from a dealer, you have the right, under both the Consumer Rights Act (which replaces the Sale of Goods Act from 01 October 2015), to expect the car to:
be of satisfactory quality (taking into account its age and mileage)

• meet any description given to you when you were buying it ( whether in the advert or in discussions prior to sale)
• be fit for the purpose (for example, to get you from A to B safely)

If the second-hand car does not meet these requirements, you have the right to claim against the dealer for breach of contract.
If something you buy is not 'as described', or if the seller is guilty of misrepresentation, you're entitled to:
give the second-hand car back and get your money back

• if you want to keep the car, ask for compensation (usually the cost of any repairs it needs)
• get the car repaired by the seller

I have booked the car in for Monday at the dealers they think also that it is a clutch hydraulic problem slave cylinder or master cylinder even both. Just hope this fixes the problem,and its no charge.

Well I have got the vehicle back they have replaced the master cylinder it is a bit smoother changing gear but the clutch pedal still disengages at the same low point near the floor but I am still sure it still needs improving, I questioned them on this they say the clutch dosent slip. I suggested what about the slave cylinder his answer was there were no leaks so it should be fine and if I wanted them to look at the gearbox they would charge me for the labour as this isn't covered in there warranty.

now read post #14 again and assert your rights

take no ****.

Was the 3 months gold warranty an extra that you paid for?

No I didn't pay for the rac warranty but I wouldn't be surprised if it was included in the price.

So it's not in the price breakdown at all? That's ok then, because if it is then you have been charged for something that you get for free anyway. How's it going at the minute?