Emmotts of Colne - Disgusting service

I had similar last year with some new parts. They were fitted by a specialist who advised they were faulty. The specialist then fitted parts from their own stock and all well. In the meantime, I returned the original parts to the supplier who tested them and said no fault. Luckily they are refunding out of goodwill (this week) but it's taken a while to get my money back. I wouldn't of expected a refund without sending the parts back however.

Edited to add - my advice would be send the parts back with a letter politely explaining the situation. Most places want repeat custom so they should refund you. It's annoying as you have the garage on one side and the parts supplier on the other and you're stuck in the middle.

martynv8 said:

.........ummmmm

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That is an insult is it? Saying doing something that will keep my vehicle off the road for a week is as useful as a chocolate teapot. How is that an insult to her?

You don't need to insult a person just the tone of one's Irate voice would be enough.
I hope you get it sorted and your crank and other party's have survived the lack of oil how long did the run it and how much did they rev it if you have a failed crank soon your know why

stjohnsmythe said:

I had similar last year with some new parts. They were fitted by a specialist who advised they were faulty. The specialist then fitted parts from their own stock and all well. In the meantime, I returned the original parts to the supplier who tested them and said no fault. Luckily they are refunding out of goodwill (this week) but it's taken a while to get my money back. I wouldn't of expected a refund without sending the parts back however.

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My mechanic suggested that he could open the pump up to check something however this may invalidate the warranty with the supplier. I obviously didn't get to ask emmotts this as they had hung up on me.

The annoyance is the labour cost in it all.

AntDB74 said:

And that is what I will do. It appears that everyone else on here rates them. I'm sure that if you break vehicles you are going to have a small failure rate. I was annoyed that they did not appear to want to try and resolve my problem in any other way apart from send the part back.

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That is synonymous with the motor trade, always has been, either used or new parts.
I still reckon the main problem here lies with the fitter/mechanic who fitted the pump.

defender300td1 said:

You don't need to insult a person just the tone of one's Irate voice would be enough.
I hope you get it sorted and your crank and other party's have survived the lack of oil how long did the run it and how much did they rev it if you have a failed crank soon your know why

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Its not pressurising, I assume it has not been run for long, but I will ask!

AntDB74 said:

My mechanic suggested that he could open the pump up to check something however this may invalidate the warranty with the supplier. I obviously didn't get to ask emmotts this as they had hung up on me.

The annoyance is the labour cost in it all.

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I ended up paying more in labour but there isn't much you can do about that. In future I'll get the specialist to provide the parts, even if it costs a few more quid. Lesson learnt and all that.....

and the moral of the story is to always get the fixer to supply the parts, then there's no excuse when they cock it up.

I hope these aren't the same guys who cracked the original in the first place?

Soloby Rob said:

Why did you not let your specialist supply the part??

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Trewey said:

and the moral of the story is to always get the fixer to supply the parts, then there's no excuse when they cock it up.

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That's a bugger, we think alike.

Where did you get £800 from stc3346 £232.00

Lets look at this logically. You obviously have little or no technical knowledge.
On the word of a mechanic who's level of expertise you do not know you ordered a secondhand oil pump.
Mechanic, who may or may not be competent, say's replacement is NBG without having tested it before fitting.
Mechanic not bothered as it means more income for the garage.
Your response is to slag off a supplier who most people do not have a bad word for.
Not a good way to go about things.
Unless you know a garage very very well, never supply parts for a garage to fit, it takes away all responsibility from the garage.
Emmotts would not knowingly have sent out a faulty part.
If you return the part and it is really faulty and not damaged by your mechanic I'm sure they would refund. There is always a risk in buying secondhand parts.

Indeed, there is a risk in buying second hand parts. Not worth the risk IMO

Unless your saving £700, but I don't think this is the case lol

But you can't be expected to test everything you buy before fitting it ?

If its being bought as working then you would expect it that way. Some things can't be tested without being fitted to the vehicle.

:lvkiss-106:op2:op2:op2:op2: very interesting ??????????? i think if you ask your mechanic if he checked the part first before he fitted it which sounds as though your :5bbeatdeadhorse5:, then how can you say EMMOTTS are liable ????????? maybe when you get a writ from them for slander etc etc , then i think you shouldn't sort this on a public forum but sort it out direct with them !!!!!! you need to aproach this calmly and theres no point in giving aggro over the phone ,,,,theres 100s of their customers on this forum ! one of them being ME ,,and have never had or will have a problem with emmotts of colne that i know that can't be sorted ,,, I know there a family firm and really care about their feedback ,they are not some back st breaker ,but specialist in their trade and other associated works with the LANDROVER products ,and i regularly reccommend them to my many re-sync problem friends for parts and advice etc , oh if anybody does visit them DONT order the soup private joke ??? kind regards MOZZ :crazy_driver:

2.0_hippo said:

Indeed, there is a risk in buying second hand parts. Not worth the risk IMO

Unless your saving £700, but I don't think this is the case lol

But you can't be expected to test everything you buy before fitting it ?

If its being bought as working then you would expect it that way. Some things can't be tested without being fitted to the vehicle.

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It's easy enough to check an oil pump Hippo even if you only do a tolerance check. If the part is secondhand there really is no point in fitting a part unless it has been checked.

2.0_hippo said:

Indeed, there is a risk in buying second hand parts. Not worth the risk IMO

Unless your saving £700, but I don't think this is the case lol

But you can't be expected to test everything you buy before fitting it ?

If its being bought as working then you would expect it that way. Some things can't be tested without being fitted to the vehicle.

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The trouble is that is a very important Component it could be pressure tested or the old Fashioned way using feeler gauges and gauges to check tolorences so it could of been checked to the op if you want to know of two garages that have renowned reputations then I can give you two in west susex .
If you walked in and asked to fit your parts I can assure you they would say no.
Pm me if needed

AntDB74 said:

That is an insult is it? Saying doing something that will keep my vehicle off the road for a week is as useful as a chocolate teapot. How is that an insult to her?

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Ant : to get back to the point : you say that your complaint is that they refused to send a replacement part without you returning the defective part : short answer = they are right : you are wrong.

Re "hanging up" I have dealt with Emmot's twice in 3 and a half years : first time they sent a part ( abs pressure switch) which was defective and caused me no end of grief. When I eventually discovered the defect I contacted Emmots : they could not have been more courteous or helpful.
By that time I had got another one so asked them just to give me credit for the old one.
About 18 months later I was looking for another part : no paper had changed hands with Emmots : when I called they remembered the original transaction and took the cost of the next part.
No documents existed and they could have told me to %^&* off. They didn't . I would trust them implicitly and on my only other dealing with them I find them to be friendly people.
It might be that your upset caused you to be less than friendly.
I know nobody at Emmots : I have never met them : I have no connection with them other than being an occasional customer. You might be surprised at the level of support given to them in this thread. I suspect that most people's experience is similar to mine.
Make your peace with them

So you buy a part that's sold as tested and working you will still re test it yourself prior to fitting ?

2.0_hippo said:

So you buy a part that's sold as tested and working you will still re test it yourself prier to fitting ?

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If you've got any bloody sense at all you will.

2.0_hippo said:

So you buy a part that's sold as tested and working you will still re test it yourself prier to fitting ?

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Absolutely if it's secondhand. With the best will in the world you don't know the wear state unless you check, no point in fitting something if it's not up to scratch. Less than acceptable secondhand parts will slip through the net and get sold from time to time unintentionally. I even check new stuff these days as so much comes from the rubber steel works overseas.