chap I work for has sold his jeep cherokee 3 times on ebay.
the first time, zero contact from buyer. he emailed, called, left messages, no reply whatsoever.
I called ebay, and they were 'meh?' returned him the £20 final valuation fee, still cost him about £20 to list the vehicle, so he relisted it for another £20, auction finishes and after a few days, another £20 FVF charged, and then many phone calls later he finally gets through to the buyer who promises faithfully to come and pick it up, never turns up. phones him again, and the buyer's like 'what? oh yeah, I'll call you back in ten minutes' then predictably nowt. another dispute opened, another £20 FVF returned, and then the third time the chap actually turns up, test drives it, says its a lovely car, well worth the £400, but its sorned, so must be trailered away, promises to ring back that afternoon to arrange a time to collect. and yeah, you guessed it. nothing. So its cost him so far £60 to list the bastard thing, and its still sat in his garden with the mot getting shorter and shorter. and what have ebay done? fck all. cant even leave them negative feedback.
I did report the buyers, and request they be shot.