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Often times the phrase 'cant see the wood for the trees' is most pertinent. We can all be to close to the problem, and mostly taking a totaly fresh look at things is the only way to spot the issue.
Yes stripping the box seems drastic!!
I have another word for that. If you have never done one before, you do not have service sheets or use associated part separation methods. Stupidity is more appropriate. Especially when you have been told what the problem is.