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Sorry mate, but I never play by the sellers rules. I always go by the wording of the Act. You have the right to reject anything in the first 30 days after you have taken possession of the item and are entitled to a full refund if the item is basically not right. If you reTURN the item under the 14 day rule then they are entitled to charge you a return fee. Feck that. No chance, the item is not as it should be. I could quote the act section to you but I am on the other pooter now, so do not have the exact wording to hand but I have quoted it to them in the letter. OK here it is, "Quality of goods" as in the Act.
(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of that kind are usually supplied;
(b)appearance and finish;
(c)freedom from minor defects;
(d)safety;
(e)durability.
So they are bang to Rights!
In the past I was stupid enough to go along with companies who had their own terms and conditions, but it took far longer and got me nowhere.
Once I started using the Small Claims track and got to know consumer law they usually rolled over straightaway and did the right thing.
Funny things still happened. I got funny lawyer's letters "telling" me to do stuff which basically got a reply telling them to stick it. Always got satisfaction.
With B&Q it went to arbitration but still got what I should have got the first time. Companies rely on the man in the street not knowing the law.
I don't sweat it cos I've been there so often I just know I'm going to win. I just get on with it, show them I mean business and it is usually over and done with quite quickly.
