I would just like to say

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Evening all :) Another busy wee day was dry until 12ish today then drizzle rain so had to crack on
to get the rest of the roof boarded up but had to repair the other chimney breast as it had a hole or
two in it. :eek: Both sides have new lead valleys. So all water tight. :):):)
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Stanleysteamer said:
Nice work but the place still looks a bit grim. Tell us, why is it part buried in a hole?;)
Click to expand...

Yer its very run down, it needs totally ripping out, so starting with the roof then see what he wants
to continue with new windows ect I think he's considering selling tbh. Its got a good bit of land
plus the old stable buildings. It could be a stunning place. Fk nose why its half buried id dig it out
in the first week if I had it, cant be good for the building. o_O
 
Funny thing happened tonight.
I opened a bott of red, 2014, chateau we know well whose winery you could eat your dinner off the floor of, and it was corked!
Only the second time it has ever happened to us and as you know we have and get through a fair amount a year!
(Well it was funny for us.)
At least I could go and get another bot of the same and open it before dins went cold!
I know, first world problem.
I'll get my coat!;)
 
Stanleysteamer said:
Oh and Sh!tfurnitureland say they have refunded the money via Paypal, which they said they couldn't do initially.
AND that they wouldn't do as we have now involved the credit card company.
They really can't make up their minds what they are doing.
But at least they have now made a written statement which involves words stating they are/will/want to refund the money, which they hadn't done before!
As I said to them in my email, I'll believe it has happened when Paypal tell us it has happened.
But it is at least a big step forward.
:):):)
Click to expand...
Yer pushing this to the limit to blame them. Paypal have a refund policy that blocked the refund because of time limits. This is common practice in card payments as well as paypal. I suspect they have had to ask paypal to allow the transaction to refund on this occasion because of said time limit. There is a process to do this but it takes time to be approved, and that approval is down to paypal. There are standard anti fraud processes which protect payments. All they have done wrong is supply damaged furniture, which can happen and sadly does sometimes. The delay in telling them about this, the daft emails of threats instead of using their warranty returns process... is what has caused all the problems. Yer seem to want to go to war against them. If yer was to go to court they could easily counter claim for all the additional office hours they have spent on dealing with this, outside their normal complaints process which you chose not to use. Its there on the web for others to use. Admin time at 50 sovs per hour... is what we use at work. Like finance dealing with yer email threats outside of their warranty claims process. The same process others use without any problems. Yer need to stay calm and be reasonable with them. There's a human receiving all these emails. Difficult customers will go to the bottom of the pile and yer'll have to wait longer.
 
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