R
Richard Brookman
Guest
Want an oil filter cartridge for the Series. Want it now, not later,
so try Halfords.
Me: Can I have an oil filter cartridge for a 1972 Land Rover please?
Boy: Sure. (Looks on computer) Is that a Discovery or a Freelander?
Me: It's a 1972 Land Rover. Discoveries and Freelanders weren't
invented then.
<Pause>
Boy: So it's a Defender then.
Me: No, as I said, it's 1972. They hadn't invented Defenders then
either.
<Pause>
Boy: (Looks at computer some more) Range Rover?
Me: No, a Land Rover, Series 2a. Petrol, 2¼ litre.
<Pause>
Boy: If it isn't a Discovery or a Freelander, it's got to be a Range
Rover.
Me: (slowly) It's a Series Land Rover. Look out of the window. There
it is.
<Pause>
Boy: So it's not a Discovery.
Me: No.
<Pause>
Boy: Or a Freelander.
Me: No.
<Pause>
Boy: Are you sure it isn't a Range Rover?
<Supervisor hears my weary tones and rushes over>
Supervisor: 1972 Land Rover?
Me: Yep.
Supervisor: Petrol or diesel?
Me: Petrol.
<Pause>
Supervisor: Special order, mate. Take about a week.
Me: Thank you my man. I'm glad to see your ongoing staff training
programme is bringing you such excellent results. <Leaves shop>
It was quite funny, really. The above is a summary of the
conversation. In reality it took at least ten minutes. The young lad
clearly had no idea AT ALL what he was doing. I could have strung the
fun out for an hour or so, but it would have been cruel. I don't mind
people being ignorant (we all have to learn sometime), but to put this
guy on the parts desk unsupervised was taking a bit of a risk with
customer satisfaction. I expect he would have been fine selling me a
sub-woofer and a chrome-effect gearknob.
Merry Christmas all.
Rich
so try Halfords.
Me: Can I have an oil filter cartridge for a 1972 Land Rover please?
Boy: Sure. (Looks on computer) Is that a Discovery or a Freelander?
Me: It's a 1972 Land Rover. Discoveries and Freelanders weren't
invented then.
<Pause>
Boy: So it's a Defender then.
Me: No, as I said, it's 1972. They hadn't invented Defenders then
either.
<Pause>
Boy: (Looks at computer some more) Range Rover?
Me: No, a Land Rover, Series 2a. Petrol, 2¼ litre.
<Pause>
Boy: If it isn't a Discovery or a Freelander, it's got to be a Range
Rover.
Me: (slowly) It's a Series Land Rover. Look out of the window. There
it is.
<Pause>
Boy: So it's not a Discovery.
Me: No.
<Pause>
Boy: Or a Freelander.
Me: No.
<Pause>
Boy: Are you sure it isn't a Range Rover?
<Supervisor hears my weary tones and rushes over>
Supervisor: 1972 Land Rover?
Me: Yep.
Supervisor: Petrol or diesel?
Me: Petrol.
<Pause>
Supervisor: Special order, mate. Take about a week.
Me: Thank you my man. I'm glad to see your ongoing staff training
programme is bringing you such excellent results. <Leaves shop>
It was quite funny, really. The above is a summary of the
conversation. In reality it took at least ten minutes. The young lad
clearly had no idea AT ALL what he was doing. I could have strung the
fun out for an hour or so, but it would have been cruel. I don't mind
people being ignorant (we all have to learn sometime), but to put this
guy on the parts desk unsupervised was taking a bit of a risk with
customer satisfaction. I expect he would have been fine selling me a
sub-woofer and a chrome-effect gearknob.
Merry Christmas all.
Rich