Garage not willing to fit genuine landrover parts ??

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marksman

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I plan to change the transmission fluid and filter on my 2002 L322 and have purchased genuine Landrover parts matched to my VIN but the garage I normally use will not fit "customer supplied" parts, I've explained (and given them the part numbers I've purchased (I get 20% discount from my parts vendor)) I only use genuine parts.
Is this a normal reaction from an independent Landrover repairers ?
 
I think the garage is entirely within their rights as they have no obligation to accept your parts and cannot be held liable for them being defective/wrong/counterfeit etc.
Keep the parts for "next-time" when you DIY?
 
When my wife's Koleos had a problem with the heater matrix, I asked if I could source one if it needed it. They said yes as it is a rare old beast in the UK. I agree with the above, they don't usually let you supply the parts :(
 
Find somewhere else or do the work yerself. Or tell them you take responsibility for the part failing and they dun't.
 
It's the reaction of many independents. They make a little money off the parts they use to repair a vehicle because THEY get a discount too.

A big discount at that. When my Indie was working on the RR a few years ago he suggested I go for a sit-down in the office, the parts catalogue was open on the desk & I got a shock when I saw what he had paid for the part being fitted at the time, a fraction of what I was going to be charged :(
 
Find somewhere else or do the work yerself. Or tell them you take responsibility for the part failing and they dun't.
Saying that you take responsibility doesn't count for anything - short of a sworn affidavit. Garages are liable for the parts that they fit, so unless they supply them - and therefore have some sort of comeback on their suppliers,- then they leave themselves wide open to being sued and/or facing substantial repair bills when things go wrong.
Most will only charge what they pay the suppliers.....unless they are hard-to-source parts in which case a handling charge may well be added (10% or so)
:)
 
Saying that you take responsibility doesn't count for anything - short of a sworn affidavit. Garages are liable for the parts that they fit, so unless they supply them - and therefore have some sort of comeback on their suppliers,- then they leave themselves wide open to being sued and/or facing substantial repair bills when things go wrong.
Most will only charge what they pay the suppliers.....unless they are hard-to-source parts in which case a handling charge may well be added (10% or so)
:)
I suspect the garage have come across peeps buying cheap parts which don't last. Like production failures sent for weee which end up on eBay. If you supply the part then the garage is not liable for supplying it. If you pay them to fit your part at your request they're still not liable for it.
 
I had a mate who worked for a company that made exhaust systems, he could get a typical exhaust costing £300 at Kwikfit for £25. So much for free fitting.

Col
 
I suspect the garage have come across peeps buying cheap parts which don't last. Like production failures sent for weee which end up on eBay. If you supply the part then the garage is not liable for supplying it. If you pay them to fit your part at your request they're still not liable for it.
Unless there is a legal document relieving the garage of responsibility, then they ARE liable if they fit it. A verbal agreement doesn't stop the customer turning round later and saying - you fitted it, you fix/replace it. And believe me...it DOES happen.
 
my local garage just charge labour cost and annotate on the receipt parts supplied by customer. But I trust my garage to do a good job when I don't supply. My last obscure part was the steering ring for horn failure. Seeing this results in removal of steering wheel and airbag. Freelander 1.
 
Unless there is a legal document relieving the garage of responsibility, then they ARE liable if they fit it. A verbal agreement doesn't stop the customer turning round later and saying - you fitted it, you fix/replace it. And believe me...it DOES happen.
If the garage has a concern then they ask the customer to put it in writing. A simple solution or the customer goes elsewhere. It's not a difficult compromise.
 
I am sure that many garages work that way, but it doesn't change the strict liability issue - which is what the OP asked about. Wishing something away doesn't alter the Law :)
 
Great replies thanks,
I don't know the process or have the equipment to carry out a flush, I can change the filter easy enough but I believe this will only change a % of the transmission fluid
 
Flush jobs are a rip off. only a slight portion of fluid gets changed. The torque converter holds more oil. change filter yes . how many miles on the vehicle.
 
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