Hi i bought a 2010 range rover sports hsr last year brand spanking new.
Forgive me as im a lady driver, so if i write something odd its because im new to all this. Anyway im having problems with my range...its been in a few times since ive had it for minor bits and bobs but a few months ago i heard a light whistling(kinda like a hoover) and its steadily got worse.
I sent it in to land rover services as its under warranty, and was told they could'nt find noise!!!
It was sent in for a service 2 weeks later at 11,000 miles nothing was reported back to me (although i was annoyed they couldn't be bothered to take the SERVICE REQUIRED alert off my dash after i'd parted with £500.00)
I then found the car to take off slower and the noise was getting higher pitched and louder, so i sent it back in on the 22nd march.
On the 23rd they called and told me it was the turbo and it needed a new one, they booked it in for the following week with the intention of fitting a new one and it being fixed by no later than the 25th.
I told them to keep the car till then as i did not want to going back and forth to drop it off and collect it.
On the 31st the manager rang me to tell me the part had not arrived and it would not be fixed, he told me they were trying to get me a NEW turbo not a RECONDITIONED turbo..are they allowed to do this?
He said i could always come and collect the car as it was still roadworthy?
I declined and told him by the 4th i would like courtesy car and he said ok and it would not be a problem.
On the 4th i rang and was told the manager was away on a course and i could not have a courtesy car as they are booked out 3 weeks in advance,but to come and collect the car as its still roadworthy.
I declined again and asked them to get the manager to ring me asap, on the 5th i rang againto speak to the manager and he was out for an hour and i left another message to ring back and then 5hours after that i rang and was told he was on the phone and he was ringing me back and guess what..ive had no call!!
What should i do, apart from send my hubby down there?
Im due to go away on the 11th with kids and a great dane camping, how am i gna get all them and luggage in my hubbys car? lol.
I could understand if my car was a lamborghini and i had to wait for the part to be shipped in.
Forgive me as im a lady driver, so if i write something odd its because im new to all this. Anyway im having problems with my range...its been in a few times since ive had it for minor bits and bobs but a few months ago i heard a light whistling(kinda like a hoover) and its steadily got worse.
I sent it in to land rover services as its under warranty, and was told they could'nt find noise!!!
It was sent in for a service 2 weeks later at 11,000 miles nothing was reported back to me (although i was annoyed they couldn't be bothered to take the SERVICE REQUIRED alert off my dash after i'd parted with £500.00)
I then found the car to take off slower and the noise was getting higher pitched and louder, so i sent it back in on the 22nd march.
On the 23rd they called and told me it was the turbo and it needed a new one, they booked it in for the following week with the intention of fitting a new one and it being fixed by no later than the 25th.
I told them to keep the car till then as i did not want to going back and forth to drop it off and collect it.
On the 31st the manager rang me to tell me the part had not arrived and it would not be fixed, he told me they were trying to get me a NEW turbo not a RECONDITIONED turbo..are they allowed to do this?
He said i could always come and collect the car as it was still roadworthy?
I declined and told him by the 4th i would like courtesy car and he said ok and it would not be a problem.
On the 4th i rang and was told the manager was away on a course and i could not have a courtesy car as they are booked out 3 weeks in advance,but to come and collect the car as its still roadworthy.
I declined again and asked them to get the manager to ring me asap, on the 5th i rang againto speak to the manager and he was out for an hour and i left another message to ring back and then 5hours after that i rang and was told he was on the phone and he was ringing me back and guess what..ive had no call!!
What should i do, apart from send my hubby down there?
Im due to go away on the 11th with kids and a great dane camping, how am i gna get all them and luggage in my hubbys car? lol.
I could understand if my car was a lamborghini and i had to wait for the part to be shipped in.
.
