Advice in official intercession PLS

Brothers in the whole Landrover ....please advise me what to do as a non UK but EU citizen in the following matter: I purchased a Hawkeye scantool via an online store from uk. The main reason I did it was that it appeard on the bearmach site "includes application upgrades 3 and 4" and I nedeed mostly the 4 which is for the Disco 2 ACE. Plugging it in I've realised that the upgrade 4 is totally missing:doh:, they vaguely told me something about a delay but I sticked to the advertising cos i didnt get the message and didnt suppose that the whole application is missing maybe just some upgrade of it. It's more than a month since then....I sent e-mails to tech support and the supplier and no answer......I think I was patient enough and tryed to solve it amiably but now I'm beggining to get mad on this.......what could I do else than get my Disco, drive there myself then go to them with a hunnish sward in one hand and the hawkeye in another......help me pls