Top Marks to Bearmach!

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Harleyman45

New Member
Posts
5
Location
Wales
Managed to break the tailgate glass on the other half's Freelander on Sunday whilst replacing the window regulator; apparently I'm by no means the first to do this!
She needed the car Tuesday morning to go to uni; she's disabled and no rear window on a cold day would do her no favours at all. Windscreen specialists all had a week's lead time. Checked Bearmach's website, they had the glass in stock but the click and collect is closed because of Covid. Sent them a pleading e-mail, then phoned them Monday morning when I knew I'd be passing near the site in the lorry. Yes, they would make an exception because of the circumstances, got the glass, at a social distance and with PPE naturally; fitted it (VERY carefully) last night, I am £170 out of pocket but have a happy woman......priceless!

Haven't used Bearmach for donkeys years, since I had a Series 1 back in the 80's; great to know that good customer service and common sense still prevail in places.
 
Managed to break the tailgate glass on the other half's Freelander on Sunday whilst replacing the window regulator; apparently I'm by no means the first to do this!
She needed the car Tuesday morning to go to uni; she's disabled and no rear window on a cold day would do her no favours at all. Windscreen specialists all had a week's lead time. Checked Bearmach's website, they had the glass in stock but the click and collect is closed because of Covid. Sent them a pleading e-mail, then phoned them Monday morning when I knew I'd be passing near the site in the lorry. Yes, they would make an exception because of the circumstances, got the glass, at a social distance and with PPE naturally; fitted it (VERY carefully) last night, I am £170 out of pocket but have a happy woman......priceless!

Haven't used Bearmach for donkeys years, since I had a Series 1 back in the 80's; great to know that good customer service and common sense still prevail in places.
Managed to break the tailgate glass on the other half's Freelander on Sunday whilst replacing the window regulator; apparently I'm by no means the first to do this!
She needed the car Tuesday morning to go to uni; she's disabled and no rear window on a cold day would do her no favours at all. Windscreen specialists all had a week's lead time. Checked Bearmach's website, they had the glass in stock but the click and collect is closed because of Covid. Sent them a pleading e-mail, then phoned them Monday morning when I knew I'd be passing near the site in the lorry. Yes, they would make an exception because of the circumstances, got the glass, at a social distance and with PPE naturally; fitted it (VERY carefully) last night, I am £170 out of pocket but have a happy woman......priceless!

Haven't used Bearmach for donkeys years, since I had a Series 1 back in the 80's; great to know that good customer service and common sense still prevail in places.

I hope you can leave a customer review on their website !
 
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