Rust bleeding over the rear off-side mudflap!

yep thats what I'd do to - had assumed it was 13 months old like your landy - they may be good about it which would be nice as like you say you wouldn't get that kind of nonsense with BMW or the like.

As above get a new one, not a repair - as said my repaired side steps all nice and shiney on the outside completely fell off the 110 one day having disintegrated.

If they get arrsey go on about safety critical towpoint, design flaw, should be galvanised etc etc.

I really hope they treat you well as I've had nothing but trouble in my dealings with 2 main dealers and if it wasn't for the fact that I've loved Landies since I was about 3 I'd have left the marque. They are magnificently brilliant vehicles that are let down by being built magnificently badly, with appalling customer service.

My particular way to have a perfect and everlasting landy is building my own - which I'm doing now. That way you can fix all the well known built in problems as you go...

muddythelandy said:

yep thats what I'd do to - had assumed it was 13 months old like your landy - they may be good about it which would be nice as like you say you wouldn't get that kind of nonsense with BMW or the like.

As above get a new one, not a repair - as said my repaired side steps all nice and shiney on the outside completely fell off the 110 one day having disintegrated.

If they get arrsey go on about safety critical towpoint, design flaw, should be galvanised etc etc.

I really hope they treat you well as I've had nothing but trouble in my dealings with 2 main dealers and if it wasn't for the fact that I've loved Landies since I was about 3 I'd have left the marque. They are magnificently brilliant vehicles that are let down by being built magnificently badly, with appalling customer service.

My particular way to have a perfect and everlasting landy is building my own - which I'm doing now. That way you can fix all the well known built in problems as you go...

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"critical towpoint, design flaw, should be galvanised etc"...very good point.

At the end of the day no cars that Land Rover sell are inexpensive, their customer service should reflect this. I wish it was booked in for tomorrow, I'd prefer to have the argument sooner rather than later

Well I dropped the car off for it's service at 8am this morning. Mentioned the rust bleeding from the rear step and showed the service person the problem. Apparently it's up for the service technician to take a look and discuss it with Land Rover, if it's a known issue then it may not be a problem.

Picking it up at about 4pm so should have some proper feedback by then.

Looks like they are replacing it FOC. Didn't even have to argue!

They also picked up water ingress to 1 front headlight and 1 rear indicator which they are replacing under warranty and there is an advisory on a minor oil leak (I believe gearbox) which they shall be inspecting further when I book it in.

Glad you're on the way to getting it sorted.

Can't believe you didn't have to argue.

Adsey

adseybear said:

Can't believe you didn't have to argue.

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Had a quick chat with the tech guy who said it was a common'ish problem and they would replace it. Now booked in next Wednesday to have the bits sorted. I was kinda hoping to fit the new step myself but I suppose it does mean less work for me!

The only negative was that I did ask that they didn't wash it - I always ask the same no matter what dealer I'm at, I prefer to wash the car myself and not have someone with a gritty sponge putting scratches all over it!! Anyway, by mistake, they did wash it.

m33ufo said:

The only negative was that I did ask that they didn't wash it - I always ask the same no matter what dealer I'm at, I prefer to wash the car myself and not have someone with a gritty sponge putting scratches all over it!! Anyway, by mistake, they did wash it.

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My mum learnt that lesson the hard way. Brand new black Mits. Shogun (Shameful, I know), washed at first service. Came back with many small scratches in it. She couldn't be bothered to argue, but that would have really ****ed me off.

Black does show up every minor scratch and swirl. Not actually got around to giving mine a good polish yet but that's what it needs. A light cut, polish and seal.

Getting totally off my topic now, but when it went in for service I was asked if I wanted an optional engine flush type treatment. What they called it escapes me, Four...something??? Anyway, they wanted 40 pounds for it. Sounds like another way they have found to get people to spend extra money for no real benefit!

Ok, on the positive side they fitted the new rear step today. On initial browse it seemed to be done ok'ish, although they just replaced the step and not the associated arms/fitting kit that accompany it - no big deal but the step now looks new and the rest of the bits don't. Silly really as the step undoubtedly came as a full kit of parts.

The main problem that I have just noticed is that where they have bolted it to the rear cross member, the bolts have scored into the nylon surface and damaged it - I could put a finger nail under it and flake it off.

So, I shall probably take it back tomorrow, I guess that it's just a matter of time before the exposed areas will start to rust. And I don't really want to have to paint over a new rear step - especially as it's nylon coated.

What to do?!! Are they likely to replace it again? I guess they will have to if I push it enough. Wish they had just given me the kit and I would have happily fitted it myself - that's what I will ask for if they replace it.

When I painted my rear crossmember, one coat of spray on hammerite covered any signs of rust etc. hasn't budged for six months.

If it's not that bad, a bit of hammerite over said damaged areas should protect it. I know you don't want to.

I'd hammerite the other bits you said they didn't change.

If you can get them to replace it, go for it!!!

Adsey

The other parts will clean up if I feel the need to, just seemed a little half arsed not to change the whole thing.

What annoys me is the general lack of care they exhibited with the fitting of the new step. I'll pop it back into them and see what they say, luckily for me the dealer is only 400 yards from my office.

I may just get some new (slightly larger) washers which should cover the damage to the nylon and then just take a bit more care than they did refitting.

It's booked in with them again on the 20th for 3 days this time while they further investigate the (minor) oil leak. God I hate dealers!

I warned you - my findings with landy dealers is that they will damage other bits as they half-arsed put things together. Lucky they didn't get near your dash.....

Get another one - insist on it - as once the nylon has cracked no amount of hammerite is going to stop capillary action water ingress thru 2 different surfaces - this time they'll take better care. They really are imbiciles. Every warranty job I had done resulted in worse problems than those fixed - In the end I did stuff myself as I plan on keeping my 110 for ever, not three years like they suggested.

muddythelandy said:

I warned you - my findings with landy dealers is that they will damage other bits as they half-arsed put things together. Lucky they didn't get near your dash.....

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In some ways it's quite funny, what kind of people do they have working on these cars?!! There is just NO care shown at all. I would still prefer to fit the next one myself if I can, I will at least take care and give it some thought before fitting.

The mind boggles at what kind of damage they can get up to in 3 whole days when working on the oil leak!

Took it back and they agree that it's a problem and that the coating is flaking. They initially suggested that their body shop can repair it, I asked if they had the facility to re-coat in plastic/nylon and they said yes, probably!!! I said I didn't think that was likely. They said that if they could refinish the damaged area in nylon they would otherwise they would replace the item - the end result would probably be the same if they replaced it - damaged again when they fixed it!!

It turns out that they farm their body repairs to a local bodyshop - actually one which I know quite well and have used previously. They are also the recommended repairer for Bentley, Lotus etc. I called in to have a chat with the owner. They obviously don't have the facility to re-coat in the same plastic/nylon material, however, he said he could strip back the damaged area and paint the whole thing so that it would look pretty much the same as the original but would be done correctly and not exhibit the flaking properties of the original finish.

I didn't actually get around to volunteering to fit it mayself

Well done!!

Sounds like you have good persuasive skills.