Paddocks or buckley brothers

peter8315 · Apr 7, 2014

not sure if this is the right section but ill try it anyway, used buckley brothers for parts over the past 3 years and they have cocked my order up a few times but they have got a decent courier now (dpd ) fast and text when coming, but last week i ordered some stuff and this included two front lwb flexy brake pipes and stipulated on the phone that they must have a flare on each end, and what did i get? pipes with only one flare, so i have to ring them again and they will send out to more but asked me to send the others back wich will cost me postage, i feel that this has finally put the nail in the coffin for buckley bros, but are paddocks any better? have also spent a lot of money there but mostly had a trip there and picked up a shipping load

Iann · Apr 7, 2014

Did you explain that you where a good customer to them and that you were not very happy with the last delivery ect

There reaction to your complaint with out loosing your head with them should help make your mind up,
If you get a poor response and have to pay for the bits being sent back, then you can tell um how many beans make five

listerdiesel · Apr 7, 2014

We've used both, Paddocks are more professional, Buckleys nicer to deal with, haven't had cause for complaint from either.

Peter

Scho1 · Apr 7, 2014

cant complain with paddocks so far

Huddy84 · Apr 7, 2014

I've not done too bad, couple of minor mistakes but overall ok. Paddocks that is.

Station House · Apr 8, 2014

Have used Paddocks many times with no problems, however persoanlly prefer LRDirect in terms of range (pattern to LR Original), delivery cost (via DPD) and ease to deal with

RodneyA · Apr 8, 2014

If they have sent you the wrong item then they have to stump up the postage costs to send it back, on another note I've been using Brit Car for a while now and they are great. Never had a problem and they use DPD also which is also a bonus for any company

peter8315 · Apr 8, 2014

thanks for that, i might give lrdirect a try, do they sell britpart stuff?

RodneyA · Apr 8, 2014

Sadly everybody sells brit part stuff, we'll nearly everybody but with Brit Car you have the option of manufacturers for each part.

Station House · Apr 8, 2014

peter8315 said:
thanks for that, i might give lrdirect a try, do they sell britpart stuff?

They do, but for most items list anything from 2 - 5 or more options (and prices) so you can take a pick

They also have a relatively low postage charge for small items

SmileySteve · Apr 8, 2014

Used Paddocks a lot and noticed lately they have upped their game on the service front, by emailing on time when order dispatched, calling me when it will be delayed due to a screw up, and also sorting items on next day delivery at no charge when theres been any issues or delays.
Prices seem pretty good too.

wack61 · Apr 9, 2014

Buckley brothers is one of those places where you feel like it's 1968

It's not far from Blackburn so when i'm up there I drop in if there's anything I need

You ask for something, there's a pause then he dives into a heap of boxes and comes out with it

Never used the mail order but if your picture of BB is a high tech computerised warehouse with automatic picking you should be thinking more pentium4 and a shovel

Paddocks or buckley brothers

peter8315

Active Member

Iann

Active Member

listerdiesel

Well-Known Member

Scho1

Member

Huddy84

Well-Known Member

Station House

Well-Known Member

RodneyA

Active Member

peter8315

Active Member

RodneyA

Active Member

Station House

Well-Known Member

SmileySteve

Well-Known Member

wack61

Well-Known Member

Similar threads