A
AN6530
Guest
Main dealers - who'd have 'em?
To cut a long story short(ish) I've never been too happy with the 2001 TD5 90
CSW I purchased from a main dealer back in April for £15,400. I had a string of
issues with the vehicle and the dealer has had it back several times in an
attempt to put them right. The last time they had it for a week but upon its
return I was still not satisfied. Frankly I thought the dealer was not being
quite as helpful as they could plus being on the receiving end of some quite
dire service from their service dept I wrote to the MD of the dealer with a
copy to the MD of Land Rover informing them of my disatisfaction.
Soon after a replacement vehicle was authorised(this around was mid June) but
was told that as Defenders were in short supply I would have to be a little
patient in order for them to track something down. Soon after that I had a call
from Land Rover Customer Service enquiring how I was getting on and promising
to assist the dealer in sourcing another vehicle. I had already stated that in
order to make sourcing a vehicle easier I was quite prepared to accept another
spec model, even a 110 but no matter what it was I wanted a 2002 model.
Weeks passed.
I contacted the dealer to be told that the sales manager was off for two weeks
and nothing could be done until his return.
I e-mailed & hard copied the big man at Land Rover Customer Service with my
concerns and disatisfaction and was told the dealer was having trouble locating
a suitable vehicle (the dealer is part of a large LR franchise BTW) within the
agreed price range. I said that no price range had been agreed and also stated
that I had been told that Land Rover themselves had stated that it would
assists the dealer in locating a vehicle.
A couple more weeks passed. I contacted customer services again - no reply. I
resent the same e-mail to them again yesterday and today received a response
saying that the dealer could now offer me a vehicle that met my spec.
The sales manager duly rang to tell me that they can get hold of an immaculate
Nov 02 90 CSW with 11,000 on the clock ...but if I wanted it it would cost me a
further £3,995 - he also added that they would not be making a penny out of it.
Bearing in mind the intermidable letters, e-mails, faxes and phone calls of
complaint, the fact that they delivered an approved used vehicle with numerous
obvious faults, the poor service received when trying to fix said faults, not
to mention the damned inconvenience of it all - do you think I am right in
feeling a little peed off about this invitiation for me to give them nearly
four grand more?
I've owned enough Land Rovers over nearly thirty years to get into double
figures but this is the first time I've personally purchased one from a main
dealer and I think it will be my last.
<Sigh>
Steve. Suffolk.
remove 'knujon' to e-mail
To cut a long story short(ish) I've never been too happy with the 2001 TD5 90
CSW I purchased from a main dealer back in April for £15,400. I had a string of
issues with the vehicle and the dealer has had it back several times in an
attempt to put them right. The last time they had it for a week but upon its
return I was still not satisfied. Frankly I thought the dealer was not being
quite as helpful as they could plus being on the receiving end of some quite
dire service from their service dept I wrote to the MD of the dealer with a
copy to the MD of Land Rover informing them of my disatisfaction.
Soon after a replacement vehicle was authorised(this around was mid June) but
was told that as Defenders were in short supply I would have to be a little
patient in order for them to track something down. Soon after that I had a call
from Land Rover Customer Service enquiring how I was getting on and promising
to assist the dealer in sourcing another vehicle. I had already stated that in
order to make sourcing a vehicle easier I was quite prepared to accept another
spec model, even a 110 but no matter what it was I wanted a 2002 model.
Weeks passed.
I contacted the dealer to be told that the sales manager was off for two weeks
and nothing could be done until his return.
I e-mailed & hard copied the big man at Land Rover Customer Service with my
concerns and disatisfaction and was told the dealer was having trouble locating
a suitable vehicle (the dealer is part of a large LR franchise BTW) within the
agreed price range. I said that no price range had been agreed and also stated
that I had been told that Land Rover themselves had stated that it would
assists the dealer in locating a vehicle.
A couple more weeks passed. I contacted customer services again - no reply. I
resent the same e-mail to them again yesterday and today received a response
saying that the dealer could now offer me a vehicle that met my spec.
The sales manager duly rang to tell me that they can get hold of an immaculate
Nov 02 90 CSW with 11,000 on the clock ...but if I wanted it it would cost me a
further £3,995 - he also added that they would not be making a penny out of it.
Bearing in mind the intermidable letters, e-mails, faxes and phone calls of
complaint, the fact that they delivered an approved used vehicle with numerous
obvious faults, the poor service received when trying to fix said faults, not
to mention the damned inconvenience of it all - do you think I am right in
feeling a little peed off about this invitiation for me to give them nearly
four grand more?
I've owned enough Land Rovers over nearly thirty years to get into double
figures but this is the first time I've personally purchased one from a main
dealer and I think it will be my last.
<Sigh>
Steve. Suffolk.
remove 'knujon' to e-mail
