A word of warning

I would like to warn you about the garage i bought "betty" from back in november.

Reid Land Rovers have done nothing but lie and decieve.

A major issue has just turned up when i rang the warranty people trying to claim for a leaking rear axle. They sounded very puzzled on the phone and soon the manager came on. Sorry sir, but Reid Land Rovers have not been paying us for the warranties, leaving the customers to think that they have a warranty!! Trading standards have an extremely large list of issues with this garage!.

It started with first test driving the vehicle. "Does this vehicle have Traction Control/ABS option?" Oh yes sir, it does. Well please show me where it is then, because there are no dash lights and why do the wheels lock when i do this.... "ummmm.. But i thought all county's did, oh sorry sir, maybe it doesnt"

"This service book shows the last service was 20000 miles ago why was that when you have been using the vehicle personally while you've had it for sale?" But sir, td5's service's can be done at 20000" Well I've owned one for over a year, do i need to show you the manual and prove it to you? "oh, sorry sir. Maybe they do, but other than that it has been very well cared for?

"I've only been given one set of keys, where is the other set" Sorry sir, we were only given one set, but we can get you another, we will get back to you". Never got through on the phone, gave up after a month of trying!!

And another thing, they gave me the vehicle "fully serviced", well the engine oil was still black, ditto axles etc. looked like someone cleaned the filters, then sold it to ME. Well I have been extremely happy with the vehicle, mainly because it drove perfect, and i've given it some TLC and all oils changed within a few weeks of buying it, but that doesnt make up for the garage!

Adsey

charging you for the warranty when they had no intention of purchasing one on you're behalf is fraud, or at the very least obtaining goods and services by pecunary advantage. Call the Police and demand that they take a statement from you.

do i have grounds to go on that they were charging me for it though, because no figure moneywise was put on the warranty, just the vehicle!

Anyone on here good with legal stuff.

Yep the warranty was included in the price, therefore if they fail to supply the warranty they have committed fraud.

oooooohhhhhh

well at least that made me laugh

hi had similar problem when i bought my fiat ducato van from stoford van sales in yeovil told it had full service history when buying it but the paper work was in filing cabinet which was locked partner had key, so would be available when collecting vehicle nevr got the paperwork some one mislaid it lost in post when sending to me all excuses under the sun so dont think they ever existed ! we are all to trusting and get shafted by the arseholes in this world so would say you need to follow this up and screw the bastids back if not a good naming and shaming thread would be a good idea for the future companies dont like being bad mouthed

I'm afraid that your not likely to get anwhere with Reids as thay are winding the business down. I've known of them for years and I can't tell you anything good about them.