T
Tim Hobbs
Guest
>
>Well, today was one of those 'onces', and I lost my temper BIG TIME.
>
>http://www.101fc.net/rant.mp3
>
>The first couple of minutes of the call were not recorded - this
>doesn't matter as I didn't do any talking anyway. The rest of the
>recording will give an impression of how it started...
>
>The joy, oh the joy...
>
I can see both sides of this argument actually.
Without any doubt the guy has a really bad way of dealing with people
and didn't seem to know who he was calling, why he was calling or what
he hoped to achieve. And anyone knows that Martyn is not one to take
crap lying down, so he really did choose the wrong bloke to rant at.
So he got what he asked for really.
However....
And notwithstanding that everyone in the club does it all for free and
for the love of the trucks....
And Darren (and indeed Martyn) is a really nice bloke who knows
everything there is to know about spares....
And I've bought bits from Darren and they arrived in reasonable time
and in good condition....
The 101 Club has, in this guy's version at least, taken £1500 off the
bloke and six weeks later produced no parts in return. Furthermore he
doesn't seem to have been able to get hold of Darren in six weeks.
There's definitely a problem here, and the 101 Club would do well to
sort it out. The committee needs to set service expectations among
its member (which I think are mostly common sense, but that is a big
variable amongst the human race in general). It also needs to publish
to the members a grievance procedure and ensure that there is a
backstop when members are on holiday.
I don't think any individual has caused this, or can fix it. But if I
had £1500 missing from my bank balance and no response from the
selling organisation I'd be losing the plot somewhat as well. Is it
normal to draw down the funds prior to shipping of goods - this seems
to be a particularly large transaction and perhaps the Club needs to
look at ways of dealing with larger orders.
--
Tim Hobbs
'58 Series 2 88" aka "Stig"
'77 101FC Ambulance aka "Burrt"
'95 Discovery V8i aka "The Disco" (FOR SALE)
'03 Volvo V70
My Landies? http://www.seriesii.co.uk
Barcoding? http://www.bartec-systems.com
Tony Luckwill web archive at http://www.luckwill.com
>Well, today was one of those 'onces', and I lost my temper BIG TIME.
>
>http://www.101fc.net/rant.mp3
>
>The first couple of minutes of the call were not recorded - this
>doesn't matter as I didn't do any talking anyway. The rest of the
>recording will give an impression of how it started...
>
>The joy, oh the joy...
>
I can see both sides of this argument actually.
Without any doubt the guy has a really bad way of dealing with people
and didn't seem to know who he was calling, why he was calling or what
he hoped to achieve. And anyone knows that Martyn is not one to take
crap lying down, so he really did choose the wrong bloke to rant at.
So he got what he asked for really.
However....
And notwithstanding that everyone in the club does it all for free and
for the love of the trucks....
And Darren (and indeed Martyn) is a really nice bloke who knows
everything there is to know about spares....
And I've bought bits from Darren and they arrived in reasonable time
and in good condition....
The 101 Club has, in this guy's version at least, taken £1500 off the
bloke and six weeks later produced no parts in return. Furthermore he
doesn't seem to have been able to get hold of Darren in six weeks.
There's definitely a problem here, and the 101 Club would do well to
sort it out. The committee needs to set service expectations among
its member (which I think are mostly common sense, but that is a big
variable amongst the human race in general). It also needs to publish
to the members a grievance procedure and ensure that there is a
backstop when members are on holiday.
I don't think any individual has caused this, or can fix it. But if I
had £1500 missing from my bank balance and no response from the
selling organisation I'd be losing the plot somewhat as well. Is it
normal to draw down the funds prior to shipping of goods - this seems
to be a particularly large transaction and perhaps the Club needs to
look at ways of dealing with larger orders.
--
Tim Hobbs
'58 Series 2 88" aka "Stig"
'77 101FC Ambulance aka "Burrt"
'95 Discovery V8i aka "The Disco" (FOR SALE)
'03 Volvo V70
My Landies? http://www.seriesii.co.uk
Barcoding? http://www.bartec-systems.com
Tony Luckwill web archive at http://www.luckwill.com
