Paddocks - Good Service

There have been a couple of moans about Paddocks of late, so to
redress the balance a little:-

Bought a new middle box from them in January (which fitted well).

Started noticing a slightly odd noise in about June, which I thought
was probably a minor exhaust blow, but since the MOT wasn't due, and
the stereo is quite loud, I ignored it.

About a month ago the noise had got sufficiently bad that even I was
forced a brief diagnosis, which found that my lovely shiny middle box
had developed a loose baffle.

Quick phonecall to Paddocks and whilst they could not send me a
replacement without seeing the original, they did sell me a new one
(no carriage charge) and arrange to pick up the original.

Frustratingly, once the original was removed, it was very difficult to
detect the loose baffle (just a very slight resonance if the silencer
was tapped).

Couple of days ago, Paddocks credited my account with the full cost of
the box.

Pretty good customer service, I reckon, and on a very cheap silencer
(RRC 86 EFi - £27)

David

rads <[email protected]> wrote in
news:[email protected]:

> There have been a couple of moans about Paddocks of late,
> so to redress the balance a little:-
>
> Bought a new middle box from them in January (which fitted
> well).
>
> Started noticing a slightly odd noise in about June, which
> I thought was probably a minor exhaust blow, but since the
> MOT wasn't due, and the stereo is quite loud, I ignored it.
>
> About a month ago the noise had got sufficiently bad that
> even I was forced a brief diagnosis, which found that my
> lovely shiny middle box had developed a loose baffle.
>
> Quick phonecall to Paddocks and whilst they could not send
> me a replacement without seeing the original, they did sell
> me a new one (no carriage charge) and arrange to pick up
> the original.
>
> Frustratingly, once the original was removed, it was very
> difficult to detect the loose baffle (just a very slight
> resonance if the silencer was tapped).
>
> Couple of days ago, Paddocks credited my account with the
> full cost of the box.
>
> Pretty good customer service, I reckon, and on a very cheap
> silencer (RRC 86 EFi - £27)
>
> David
>

Could it be that the moans have done some good? Nothing like
publishing the facts and I am glad you got good service!

Derry
(Periodic moaner)

On or around 6 Sep 2004 13:02:57 GMT, Derry Argue
<derry(delete)@adviegundogs.co.uk> enlightened us thusly:

>>
>
>Could it be that the moans have done some good? Nothing like
>publishing the facts and I am glad you got good service!
>

might be, they may have a lurker spying on us...

To be fair, I've bought a fair bit of stuff from 'em. Had one rear damper
which wasn't really up to scratch, a bit soft, but they were the cheapest
ones available and ICBA doing anything about it. Apart from that, the only
other thing I had wrong was my fault, ordering the wrong CV joint.

tell a lie, they once sent me a RHS disco mirror box which contained a LHS
disco mirror, but I doubt that was their fault either.

Without out wanting to jinx any future good service,
I'll say that I've had good service from them in the last year, about 4
orders altogether I think.
They work out 50% cheaper than Land Rover France (the only other option)
even with VAT and shipping.

Gromit