N
Nigel Roberson
Guest
New gearbox now fitted by MD.
First impression is that it is much better although a bit notchy, but thats
because its new I guess.
I will run it for say 500 miles and then see.
So after a lot of emailing (over 20)between me and the MD, a number of very
long phone calls with the MD owner, 2 very good phone calls with Trading
Standards, 1 phone call to my solicitor, one phone call to Land Rover
Customer Care (the least useful of them all) and hours of research online
regarding The Sale of Goods Act 1979, Small Claims Court etc. it is all
over.
Now, I am lucky as I have the time and some knowledge to get this sort of
thing sorted out, although as I am self employed it has probably cost me a
few hundred pounds, I wonder how a less informed punter would fair, who has
no internet.
Nigel
"Nigel Roberson" <[email protected]> wrote in message
news:[email protected]...
> Marc
>
> The law however require the MD to sell a car that is of merchantable
quality
> and fit for purpose, and providing you notify him within 3 days of
purchase,
> you can have your money back, or he has to get it fixed.
>
> As the purchaser, your contract is with the company you bought it from,
not
> LR.
>
> The MD is well aware of this, and is liable for the rectification,
although
> he must then get his money from LR.
>
> The delay comes, from the fact that he will stall on this till LR finally
> confirm they will pay, for his time and parts.
>
> Nigel
> "Marc Draper" <[email protected]> wrote in message
> news:[email protected]...
> > In message <[email protected]>, Nigel Roberson
> > <[email protected]> writes
> > >Thanks for all the comments.
> > >
> > >So far.
> > >
> > >The dealer is aware that the responsibility is his to provide me with a
> new
> > >gearbox, but
> > >he is trying to get LR to cough up a new box and pay for the
> installation.
> > >The MD owner is now talking to LR and hopefully he has some clout.
> > >
> > >How long should all this take ? The law says it has to be completed in
a
> > >"reasonable time"
> > >
> > >If this is a MD issue whats the likely cost to him to sort it out, what
> can
> > >he buy a 380 box for and how much would he charge himself to fit it,
> taking
> > >in to account a bay in the workshop cant earn him any money while his
is
> > >doing this job.
> > >
> > >Nigel
> >
> >
> >
> > Really as the car is on a 54 plate it should cost your MD nothing. After
> > all they only supplied the car they did not make it. MD's generally
> > make money out doing claims. You would be surprised (or not) to see
> > what percentage of the workshop time is taken up with warranty claims.
> > --
> > Marc Draper
>
>
First impression is that it is much better although a bit notchy, but thats
because its new I guess.
I will run it for say 500 miles and then see.
So after a lot of emailing (over 20)between me and the MD, a number of very
long phone calls with the MD owner, 2 very good phone calls with Trading
Standards, 1 phone call to my solicitor, one phone call to Land Rover
Customer Care (the least useful of them all) and hours of research online
regarding The Sale of Goods Act 1979, Small Claims Court etc. it is all
over.
Now, I am lucky as I have the time and some knowledge to get this sort of
thing sorted out, although as I am self employed it has probably cost me a
few hundred pounds, I wonder how a less informed punter would fair, who has
no internet.
Nigel
"Nigel Roberson" <[email protected]> wrote in message
news:[email protected]...
> Marc
>
> The law however require the MD to sell a car that is of merchantable
quality
> and fit for purpose, and providing you notify him within 3 days of
purchase,
> you can have your money back, or he has to get it fixed.
>
> As the purchaser, your contract is with the company you bought it from,
not
> LR.
>
> The MD is well aware of this, and is liable for the rectification,
although
> he must then get his money from LR.
>
> The delay comes, from the fact that he will stall on this till LR finally
> confirm they will pay, for his time and parts.
>
> Nigel
> "Marc Draper" <[email protected]> wrote in message
> news:[email protected]...
> > In message <[email protected]>, Nigel Roberson
> > <[email protected]> writes
> > >Thanks for all the comments.
> > >
> > >So far.
> > >
> > >The dealer is aware that the responsibility is his to provide me with a
> new
> > >gearbox, but
> > >he is trying to get LR to cough up a new box and pay for the
> installation.
> > >The MD owner is now talking to LR and hopefully he has some clout.
> > >
> > >How long should all this take ? The law says it has to be completed in
a
> > >"reasonable time"
> > >
> > >If this is a MD issue whats the likely cost to him to sort it out, what
> can
> > >he buy a 380 box for and how much would he charge himself to fit it,
> taking
> > >in to account a bay in the workshop cant earn him any money while his
is
> > >doing this job.
> > >
> > >Nigel
> >
> >
> >
> > Really as the car is on a 54 plate it should cost your MD nothing. After
> > all they only supplied the car they did not make it. MD's generally
> > make money out doing claims. You would be surprised (or not) to see
> > what percentage of the workshop time is taken up with warranty claims.
> > --
> > Marc Draper
>
>
