Discovery 2a Gearbox - What warranty ??

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N

Nigel Roberson

Guest
My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.

2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
with a nasty clunk that allows you to feel the teeth engaging as it kicks
back through the gear lever.

4th to 3rd is sometimes impossible and reverse to 1st is just as bad.

So far all LR, through the dealer has had to offer is changing the oil,
which if anything made it worse.

So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
only to be told LR will not replace the gearbox, although it is not an
uncommon problem.

I am aware of my statutory rights, as ive taken some advice and did notify
the MD within 3 days etc of my dissatisfaction after I took delivery, which
was 6 weeks ago.

So, my question is, how widespread is this problem with new R380 gearboxes,
and is there a history of LR replacing them or not ?

Nigel





 

"Nigel Roberson" <[email protected]> wrote in message
news:[email protected]...
> My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
> 2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
> with a nasty clunk that allows you to feel the teeth engaging as it kicks
> back through the gear lever.
>
> 4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
> So far all LR, through the dealer has had to offer is changing the oil,
> which if anything made it worse.
>
> So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
> only to be told LR will not replace the gearbox, although it is not an
> uncommon problem.
>
> I am aware of my statutory rights, as ive taken some advice and did notify
> the MD within 3 days etc of my dissatisfaction after I took delivery,
> which
> was 6 weeks ago.
>
> So, my question is, how widespread is this problem with new R380
> gearboxes,
> and is there a history of LR replacing them or not ?
>
> Nigel

Personally, I'd make a lot of noise when they are busy and see if customers
walking out the door wakes them up a bit. Failing that, it'd be a "replace
the box or we go to trading std's and possibly court" situation. I bet you
they'll back down, it's a common enough complaint.
Badger.


 
On or around Thu, 11 Aug 2005 08:03:15 +0000 (UTC), "Badger"
<[email protected]> enlightened us thusly:

>
>"Nigel Roberson" <[email protected]> wrote in message
>news:[email protected]...
>> My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>>
>>
>> I am aware of my statutory rights, as ive taken some advice and did notify
>> the MD within 3 days etc of my dissatisfaction after I took delivery,
>> which
>> was 6 weeks ago.
>>
>> So, my question is, how widespread is this problem with new R380
>> gearboxes,
>> and is there a history of LR replacing them or not ?
>>
>> Nigel
>
>Personally, I'd make a lot of noise when they are busy and see if customers
>walking out the door wakes them up a bit. Failing that, it'd be a "replace
>the box or we go to trading std's and possibly court" situation. I bet you
>they'll back down, it's a common enough complaint.

That's a good plan. in fact, IIRC, you have the right to reject the vehicle
and have a refund if they won't fix it to your satisfaction - and a gearbox
that behaves that badly is not satisfactory in a vehicle at that price - so
if they won't replace it, I suggest you go in and loudly demand that they
give you your money back as they're incapable of fixing the problem.
--
Austin Shackles. www.ddol-las.net my opinions are just that
"I am tired and sick of war. Its glory is all moonshine... War is hell"
Gen. Sherman (1820-1891) Attr. words in Address at Michigan Military
Academy, 19 June 1879.
 
On Thu, 11 Aug 2005 08:49:22 +0100, "Nigel Roberson"
<[email protected]> wrote:

>My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
>2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
>with a nasty clunk that allows you to feel the teeth engaging as it kicks
>back through the gear lever.
>
>4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
>So far all LR, through the dealer has had to offer is changing the oil,
>which if anything made it worse.
>
>So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
>only to be told LR will not replace the gearbox, although it is not an
>uncommon problem.
>
>I am aware of my statutory rights, as ive taken some advice and did notify
>the MD within 3 days etc of my dissatisfaction after I took delivery, which
>was 6 weeks ago.
>
>So, my question is, how widespread is this problem with new R380 gearboxes,
>and is there a history of LR replacing them or not ?
>
>Nigel
>

IME the way to do this is to write very formal, almost legalistic
letters to the MD of the dealership. Copy the letter to Land Rover
customer services and the local trading standards.

The main points to convey are...

the facts (not how you feel about them)
that you have taken advice and will pursue the matter to your
satisfaction
what you require...

That last point is the main thing. Ending with "and I'm totally
hacked off with it all" doesn't help because you don't ask them for
anything specific.

My last letter (to VW for my sister) ended along the lines of..

"I would suggest that this matter could be brought to a speedy and
satisfactory conclusion if you arrange for a refund of the monies paid
and assure me that further warranty claims will be properly handled."

This means at the end of a moan the MD can pick up the phone and say
"get Mr X a new gearbox so he'll stop bothering me". That's much
easier for him than writing back to you...

You can also show the small claims court in later actions that you
have been utterly reasonable throughout.

Screaming and shouting in the dealership might seem more satisfying
but the boss probably won't be there and if you eventually get the
work done the guys doing it will hate you (and take no care at all).

Good luck...






--

Tim Hobbs

'58 Series 2 88" aka "Stig"
'77 101FC Ambulance aka "Burrt"
'03 Volvo V70
 
On Thu, 11 Aug 2005 10:44:25 +0100, Tim Hobbs <[email protected]> wrote:


>
>Screaming and shouting in the dealership might seem more satisfying
>but the boss probably won't be there and if you eventually get the
>work done the guys doing it will hate you (and take no care at all).
>
>Good luck...

Or, the OP could just reject the vehicle as not fit for purpose.

--
ColonelTupperware,
spouting bollocks on Usenet since 1997
Usenet FAQ at
http://www.its.caltech.edu/its/services/internetapps/news/news2.shtml
UPCE FAQ at http://upce.org.uk/ UKRM FAQ at http://www.ukrm.net/faq/
 
In message <[email protected]>, Nigel Roberson
<[email protected]> writes
>My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
>2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
>with a nasty clunk that allows you to feel the teeth engaging as it kicks
>back through the gear lever.
>
>4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
>So far all LR, through the dealer has had to offer is changing the oil,
>which if anything made it worse.
>
>So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
>only to be told LR will not replace the gearbox, although it is not an
>uncommon problem.
>
>I am aware of my statutory rights, as ive taken some advice and did notify
>the MD within 3 days etc of my dissatisfaction after I took delivery, which
>was 6 weeks ago.
>
>So, my question is, how widespread is this problem with new R380 gearboxes,
>and is there a history of LR replacing them or not ?
>
>Nigel


Of coarse they will replace the gearbox. You are just not talking to the
right person in the right manner.

Try another dealer.

Be firm and polite

It will get done.
--
Marc Draper
 
Thanks for all the comments.

So far.

The dealer is aware that the responsibility is his to provide me with a new
gearbox, but
he is trying to get LR to cough up a new box and pay for the installation.
The MD owner is now talking to LR and hopefully he has some clout.

How long should all this take ? The law says it has to be completed in a
"reasonable time"

If this is a MD issue whats the likely cost to him to sort it out, what can
he buy a 380 box for and how much would he charge himself to fit it, taking
in to account a bay in the workshop cant earn him any money while his is
doing this job.

Nigel


"Nigel Roberson" <[email protected]> wrote in message
news:[email protected]...
> My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
> 2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
> with a nasty clunk that allows you to feel the teeth engaging as it kicks
> back through the gear lever.
>
> 4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
> So far all LR, through the dealer has had to offer is changing the oil,
> which if anything made it worse.
>
> So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
> only to be told LR will not replace the gearbox, although it is not an
> uncommon problem.
>
> I am aware of my statutory rights, as ive taken some advice and did notify
> the MD within 3 days etc of my dissatisfaction after I took delivery,
which
> was 6 weeks ago.
>
> So, my question is, how widespread is this problem with new R380
gearboxes,
> and is there a history of LR replacing them or not ?
>
> Nigel
>
>
>
>
>


 
In message <[email protected]>
"Nigel Roberson" <[email protected]> wrote:

> Thanks for all the comments.
>
> So far.
>
> The dealer is aware that the responsibility is his to provide me with a new
> gearbox, but
> he is trying to get LR to cough up a new box and pay for the installation.
> The MD owner is now talking to LR and hopefully he has some clout.
>
> How long should all this take ? The law says it has to be completed in a
> "reasonable time"
>
> If this is a MD issue whats the likely cost to him to sort it out, what can
> he buy a 380 box for and how much would he charge himself to fit it, taking
> in to account a bay in the workshop cant earn him any money while his is
> doing this job.
>
> Nigel
>

There will be a fixed allowance that he can claim from LR for doing
the job in terms of hours labour - the parts will be charged at
whatever the cost is to him normally - whether LR actually make him
pay and then claim back depends on LR's policy.

Richard

>
> "Nigel Roberson" <[email protected]> wrote in message
> news:[email protected]...
> > My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
> >
> > 2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
> > with a nasty clunk that allows you to feel the teeth engaging as it kicks
> > back through the gear lever.
> >
> > 4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
> >
> > So far all LR, through the dealer has had to offer is changing the oil,
> > which if anything made it worse.
> >
> > So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
> > only to be told LR will not replace the gearbox, although it is not an
> > uncommon problem.
> >
> > I am aware of my statutory rights, as ive taken some advice and did notify
> > the MD within 3 days etc of my dissatisfaction after I took delivery,
> which
> > was 6 weeks ago.
> >
> > So, my question is, how widespread is this problem with new R380
> gearboxes,
> > and is there a history of LR replacing them or not ?
> >
> > Nigel
> >
> >
> >
> >
> >
>
>

--
www.beamends-lrspares.co.uk [email protected]
Running a business in a Microsoft free environment - it can be done
Powered by Risc-OS - you won't get a virus from us!!
Helping keep Land Rovers on and off the road to annoy the Lib Dems
 
In message <[email protected]>, Nigel Roberson
<[email protected]> writes
>Thanks for all the comments.
>
>So far.
>
>The dealer is aware that the responsibility is his to provide me with a new
>gearbox, but
>he is trying to get LR to cough up a new box and pay for the installation.
>The MD owner is now talking to LR and hopefully he has some clout.
>
>How long should all this take ? The law says it has to be completed in a
>"reasonable time"
>
>If this is a MD issue whats the likely cost to him to sort it out, what can
>he buy a 380 box for and how much would he charge himself to fit it, taking
>in to account a bay in the workshop cant earn him any money while his is
>doing this job.
>
>Nigel



Really as the car is on a 54 plate it should cost your MD nothing. After
all they only supplied the car they did not make it. MD's generally
make money out doing claims. You would be surprised (or not) to see
what percentage of the workshop time is taken up with warranty claims.
--
Marc Draper
 
Marc

The law however require the MD to sell a car that is of merchantable quality
and fit for purpose, and providing you notify him within 3 days of purchase,
you can have your money back, or he has to get it fixed.

As the purchaser, your contract is with the company you bought it from, not
LR.

The MD is well aware of this, and is liable for the rectification, although
he must then get his money from LR.

The delay comes, from the fact that he will stall on this till LR finally
confirm they will pay, for his time and parts.

Nigel
"Marc Draper" <[email protected]> wrote in message
news:[email protected]...
> In message <[email protected]>, Nigel Roberson
> <[email protected]> writes
> >Thanks for all the comments.
> >
> >So far.
> >
> >The dealer is aware that the responsibility is his to provide me with a
new
> >gearbox, but
> >he is trying to get LR to cough up a new box and pay for the
installation.
> >The MD owner is now talking to LR and hopefully he has some clout.
> >
> >How long should all this take ? The law says it has to be completed in a
> >"reasonable time"
> >
> >If this is a MD issue whats the likely cost to him to sort it out, what
can
> >he buy a 380 box for and how much would he charge himself to fit it,
taking
> >in to account a bay in the workshop cant earn him any money while his is
> >doing this job.
> >
> >Nigel
>
>
>
> Really as the car is on a 54 plate it should cost your MD nothing. After
> all they only supplied the car they did not make it. MD's generally
> make money out doing claims. You would be surprised (or not) to see
> what percentage of the workshop time is taken up with warranty claims.
> --
> Marc Draper


 
It gets worse, ??

I did speak to Land Rover, nice girl, who said the dealer will need it back
to get some results from the test book that can then be assessed by LR
technical dept.

What tests can be performed on a R380 box with the testbook ??


Nigel (beginning to feel nervous)



"Nigel Roberson" <[email protected]> wrote in message
news:[email protected]...
> My 54 plate Discovery 2a TD5 (6500 miles) has a really lousy gearbox.
>
> 2nd to 3rd is without schyncromesh 50% of the time and the gear is engaged
> with a nasty clunk that allows you to feel the teeth engaging as it kicks
> back through the gear lever.
>
> 4th to 3rd is sometimes impossible and reverse to 1st is just as bad.
>
> So far all LR, through the dealer has had to offer is changing the oil,
> which if anything made it worse.
>
> So, ive asked the Main Dealer what next, as ive had to endure 2k of this,
> only to be told LR will not replace the gearbox, although it is not an
> uncommon problem.
>
> I am aware of my statutory rights, as ive taken some advice and did notify
> the MD within 3 days etc of my dissatisfaction after I took delivery,
which
> was 6 weeks ago.
>
> So, my question is, how widespread is this problem with new R380
gearboxes,
> and is there a history of LR replacing them or not ?
>
> Nigel
>
>
>
>
>


 
so Nigel Roberson was, like...
>
> What tests can be performed on a R380 box with the testbook ??

Nothing that I know of, but they probably want the opportunity to eliminate
all other possible problems first.

--
Rich
==============================
Disco 300 Tdi auto
S2a 88" SW
Tiggrr (V8 trialler)


 
On Mon, 15 Aug 2005 19:37:26 +0100, Marc Draper wrote:

>> What tests can be performed on a R380 box with the testbook ??
>
> None at all.

Wot not even the reversing light switch functionality? Thats about the
only thing I can think of...

--
Cheers [email protected]
Dave. pam is missing e-mail



 
In message <[email protected]>, Dave
Liquorice <[email protected]> writes
>
>Wot not even the reversing light switch functionality? Thats about the
>only thing I can think of...
>

Big warning lamp on back of car sorts that one !!!!!

Although the "brain" does need to know when reverse is selected in order
to switch the rear wiper on if the front one is on too !!!!
--
Marc
 
On Tue, 16 Aug 2005 00:30:17 +0100, Marc Draper wrote:

>> Wot not even the reversing light switch functionality? Thats about
>> the only thing I can think of...
>
> Big warning lamp on back of car sorts that one !!!!!
>
> Although the "brain" does need to know when reverse is selected in
> order to switch the rear wiper on if the front one is on too !!!!

I think the "brain" also tells the solid state relay in the passenger
compartment fuse box that controls the big warning lights at the rear.
Not much in a Disco II directly switches the kit.

--
Cheers [email protected]
Dave. pam is missing e-mail



 
MD informs me that they have a repalcement gearbox today and they will fit
it Friday, so there is a warranty after all.

How will I know if its a new gearbox and not a recon unit ?

Never happy I know but, you never know they might be trying a cheap fix.

Nigel

"Marc Draper" <[email protected]> wrote in message
news:[email protected]...
> In message <[email protected]>, Nigel Roberson
> <[email protected]> writes
> >Thanks for all the comments.
> >
> >So far.
> >
> >The dealer is aware that the responsibility is his to provide me with a
new
> >gearbox, but
> >he is trying to get LR to cough up a new box and pay for the
installation.
> >The MD owner is now talking to LR and hopefully he has some clout.
> >
> >How long should all this take ? The law says it has to be completed in a
> >"reasonable time"
> >
> >If this is a MD issue whats the likely cost to him to sort it out, what
can
> >he buy a 380 box for and how much would he charge himself to fit it,
taking
> >in to account a bay in the workshop cant earn him any money while his is
> >doing this job.
> >
> >Nigel
>
>
>
> Really as the car is on a 54 plate it should cost your MD nothing. After
> all they only supplied the car they did not make it. MD's generally
> make money out doing claims. You would be surprised (or not) to see
> what percentage of the workshop time is taken up with warranty claims.
> --
> Marc Draper


 
In message <[email protected]>
"Nigel Roberson" <[email protected]> wrote:

> MD informs me that they have a repalcement gearbox today and they will fit
> it Friday, so there is a warranty after all.
>
> How will I know if its a new gearbox and not a recon unit ?
>
> Never happy I know but, you never know they might be trying a cheap fix.
>
> Nigel
>

I would be surprised if it were recon, and even if it were it would
be a factory recon. They would not be using a non LR box since the
whole warranty from LR would be voided.

Richard


> "Marc Draper" <[email protected]> wrote in message
> news:[email protected]...
> > In message <[email protected]>, Nigel Roberson
> > <[email protected]> writes
> > >Thanks for all the comments.
> > >
> > >So far.
> > >
> > >The dealer is aware that the responsibility is his to provide me with a
> new
> > >gearbox, but
> > >he is trying to get LR to cough up a new box and pay for the
> installation.
> > >The MD owner is now talking to LR and hopefully he has some clout.
> > >
> > >How long should all this take ? The law says it has to be completed in a
> > >"reasonable time"
> > >
> > >If this is a MD issue whats the likely cost to him to sort it out, what
> can
> > >he buy a 380 box for and how much would he charge himself to fit it,
> taking
> > >in to account a bay in the workshop cant earn him any money while his is
> > >doing this job.
> > >
> > >Nigel
> >
> >
> >
> > Really as the car is on a 54 plate it should cost your MD nothing. After
> > all they only supplied the car they did not make it. MD's generally
> > make money out doing claims. You would be surprised (or not) to see
> > what percentage of the workshop time is taken up with warranty claims.
> > --
> > Marc Draper
>
>

--
www.beamends-lrspares.co.uk [email protected]
Running a business in a Microsoft free environment - it can be done
Powered by Risc-OS - you won't get a virus from us!!
Helping keep Land Rovers on and off the road to annoy the Lib Dems
 
The MD has confirmed that it will be an exchange unit. He says that that is
LR policy and that all internal parts will be new.

Nigel



"beamendsltd" <[email protected]> wrote in message
news:9dafd49b4d%[email protected]...
> In message <[email protected]>
> "Nigel Roberson" <[email protected]> wrote:
>
> > MD informs me that they have a repalcement gearbox today and they will
fit
> > it Friday, so there is a warranty after all.
> >
> > How will I know if its a new gearbox and not a recon unit ?
> >
> > Never happy I know but, you never know they might be trying a cheap fix.
> >
> > Nigel
> >
>
> I would be surprised if it were recon, and even if it were it would
> be a factory recon. They would not be using a non LR box since the
> whole warranty from LR would be voided.
>
> Richard
>
>
> > "Marc Draper" <[email protected]> wrote in message
> > news:[email protected]...
> > > In message <[email protected]>, Nigel Roberson
> > > <[email protected]> writes
> > > >Thanks for all the comments.
> > > >
> > > >So far.
> > > >
> > > >The dealer is aware that the responsibility is his to provide me with
a
> > new
> > > >gearbox, but
> > > >he is trying to get LR to cough up a new box and pay for the
> > installation.
> > > >The MD owner is now talking to LR and hopefully he has some clout.
> > > >
> > > >How long should all this take ? The law says it has to be completed
in a
> > > >"reasonable time"
> > > >
> > > >If this is a MD issue whats the likely cost to him to sort it out,
what
> > can
> > > >he buy a 380 box for and how much would he charge himself to fit it,
> > taking
> > > >in to account a bay in the workshop cant earn him any money while his
is
> > > >doing this job.
> > > >
> > > >Nigel
> > >
> > >
> > >
> > > Really as the car is on a 54 plate it should cost your MD nothing.
After
> > > all they only supplied the car they did not make it. MD's generally
> > > make money out doing claims. You would be surprised (or not) to see
> > > what percentage of the workshop time is taken up with warranty claims.
> > > --
> > > Marc Draper
> >
> >
>
> --
> www.beamends-lrspares.co.uk [email protected]
> Running a business in a Microsoft free environment - it can be done
> Powered by Risc-OS - you won't get a virus from us!!
> Helping keep Land Rovers on and off the road to annoy the Lib Dems


 
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