Colway Tyres

Until recently I was extremely happy with my Colway AT tyres, good
grip and wear, 20k done, and over half the tread left.

Then I went outside to find a flattish tyre.

Took it off and noticed lots of sidewall splits, on the in board side
of the tyre, so its not as though I have clouted it against a kerb or
similar.

O bugger, checks the rest, to find that there is splitting beginning
to appear on the other tyres fitted to the vehicle, a mixture of
inboard and outboard edges.

Anyway, get onto Colway....

Their answer a week later is "Purchase some new tyres from us, send us
those ones back for testing, and if there is a fault we may be able to
give you some sort of a refund".

Now bearing in mind that this would cost me £250 for 5 new tyres,
including the carriage charge, which they refuse to waive. I then
have to pay to have them fitted and balanced, and pay for the old ones
to be sent back, I reckon I would be nearly £350 out of pocket, with
only the possibility of refund, no guarantee of a refund...... And
WTF is "some sort of a refund"

Piccies are at

http://tinyurl.com/jelhm

Trading Standards??
--

Simon Isaacs

"Bad officials are elected by good citizens who do not vote"
George Jean Nathan (1882-1955)

ROT13 me....

"Simon Isaacs" <[email protected]> wrote in message
news:[email protected]...
> Until recently I was extremely happy with my Colway AT tyres, good
> grip and wear, 20k done, and over half the tread left.
>
> Then I went outside to find a flattish tyre.
>
> Took it off and noticed lots of sidewall splits, on the in board side
> of the tyre, so its not as though I have clouted it against a kerb or
> similar.
>
> O bugger, checks the rest, to find that there is splitting beginning
> to appear on the other tyres fitted to the vehicle, a mixture of
> inboard and outboard edges.

It's probably not a comfort, but bear in mind that these *are* remould tyres
and that the carcasses may have already done 40-odd thousand miles before
they even touched the road with you.

Steve

"Simon Isaacs" <[email protected]> wrote in message
news:[email protected]...
> Until recently I was extremely happy with my Colway AT tyres, good
> grip and wear, 20k done, and over half the tread left.
>
> Then I went outside to find a flattish tyre.
>
> Took it off and noticed lots of sidewall splits, on the in board side
> of the tyre, so its not as though I have clouted it against a kerb or
> similar.
>
> O bugger, checks the rest, to find that there is splitting beginning
> to appear on the other tyres fitted to the vehicle, a mixture of
> inboard and outboard edges.
>
> Anyway, get onto Colway....
>
> Their answer a week later is "Purchase some new tyres from us, send us
> those ones back for testing, and if there is a fault we may be able to
> give you some sort of a refund".
>
> Now bearing in mind that this would cost me £250 for 5 new tyres,
> including the carriage charge, which they refuse to waive. I then
> have to pay to have them fitted and balanced, and pay for the old ones
> to be sent back, I reckon I would be nearly £350 out of pocket, with
> only the possibility of refund, no guarantee of a refund...... And
> WTF is "some sort of a refund"
>
> Piccies are at
>
> http://tinyurl.com/jelhm
>
> Trading Standards??



Certainly Trading standards and possibly AA check on the tyres; Watchdog ?

If I were Colway I would be at CEO level and kicking hard to find a solution
to the problem. Their good name must mean something. May be worth trying to
get in touch with senior rather than muppet by phone. Tell them you are
giving them a chance to put their side to you before you get serious.

Despite the fact they may have done mileage before, they should be fit for
the purpose; obviously they are not.

On or around Wed, 09 Aug 2006 11:33:25 +0100, Simon Isaacs
<[email protected]> enlightened us thusly:

>Until recently I was extremely happy with my Colway AT tyres, good
>grip and wear, 20k done, and over half the tread left.

Just BTW, how TF have you got 'em to last that long? The set I had on the
110 were worn down in about 20K miles, although they were good enough in
that period.

>Then I went outside to find a flattish tyre.
>
>Took it off and noticed lots of sidewall splits, on the in board side
>of the tyre, so its not as though I have clouted it against a kerb or
>similar.

They do look unduly shagged. looks like the sort of damage you get when the
tyre has be run flat - I'd pursue this one with colway and take the line
that the casing must have had previous damage which should have been picked
up when they remoulded it.

>O bugger, checks the rest, to find that there is splitting beginning
>to appear on the other tyres fitted to the vehicle, a mixture of
>inboard and outboard edges.
>
>Anyway, get onto Colway....
>
>Their answer a week later is "Purchase some new tyres from us, send us
>those ones back for testing, and if there is a fault we may be able to
>give you some sort of a refund".

you have had them quite a while and used 'em quite a lot, so they might
argue that they're not really required to give a full refund.

>Now bearing in mind that this would cost me £250 for 5 new tyres,

but if they're shagged, then you'll have to pay for new ones anyway... I'd
go the "more in sorrow than in anger" approach, you're much saddened 'cos
you were very happy with the tyres until... and colway have a good
reputation for remoulds, reputable firm, you thought that they'd be good...

>WTF is "some sort of a refund"

well, you admit that you've done 20K miles, you surely don't expect a full
refund? If the tyres are half-worn, then I seriously doubt you'll get more
than half, anyway. The casings do look dodgy though, so worth pursuing.

Can't you involve your tyre dealer, order the new ones through him and get
him to agree that the old ones are shagged, and send 'em back by the normal
distribution system?


I'd hang fire on trading standards, keep that as a last resort. being
reasonable and polite works better than threats, in most cases - you can
always invoke trading standards later if you get no joy. I'd angle for a
refund based on the remaining tread which you can now no longer use.

--
Austin Shackles. www.ddol-las.net my opinions are just that
"Ask yourself whether you are happy, and you cease to be so."
John Stuart Mill (1806 - 1873)

Quoting from Colway's website:

"Many Colway products carry the company's Lifetime Guarantee, which offers
to replace a tyre if it is found to suffer from a manufacturing fault or
accidental damage whatever the mileage."

Regards

Jeff

On Wed, 09 Aug 2006 13:13:27 +0100, Austin Shackles
<[email protected]> scribbled the following nonsense:

>On or around Wed, 09 Aug 2006 11:33:25 +0100, Simon Isaacs
><[email protected]> enlightened us thusly:
>
>>Until recently I was extremely happy with my Colway AT tyres, good
>>grip and wear, 20k done, and over half the tread left.
>
>Just BTW, how TF have you got 'em to last that long? The set I had on the
>110 were worn down in about 20K miles, although they were good enough in
>that period.
>
>>Then I went outside to find a flattish tyre.
>>
>>Took it off and noticed lots of sidewall splits, on the in board side
>>of the tyre, so its not as though I have clouted it against a kerb or
>>similar.
>
>They do look unduly shagged. looks like the sort of damage you get when the
>tyre has be run flat - I'd pursue this one with colway and take the line
>that the casing must have had previous damage which should have been picked
>up when they remoulded it.
>
>>O bugger, checks the rest, to find that there is splitting beginning
>>to appear on the other tyres fitted to the vehicle, a mixture of
>>inboard and outboard edges.
>>
>>Anyway, get onto Colway....
>>
>>Their answer a week later is "Purchase some new tyres from us, send us
>>those ones back for testing, and if there is a fault we may be able to
>>give you some sort of a refund".
>
>you have had them quite a while and used 'em quite a lot, so they might
>argue that they're not really required to give a full refund.
>
>>Now bearing in mind that this would cost me £250 for 5 new tyres,
>
>but if they're shagged, then you'll have to pay for new ones anyway... I'd
>go the "more in sorrow than in anger" approach, you're much saddened 'cos
>you were very happy with the tyres until... and colway have a good
>reputation for remoulds, reputable firm, you thought that they'd be good...
>
>>WTF is "some sort of a refund"
>
>well, you admit that you've done 20K miles, you surely don't expect a full
>refund? If the tyres are half-worn, then I seriously doubt you'll get more
>than half, anyway. The casings do look dodgy though, so worth pursuing.
>
yeah, wasn;t expecting a full refund of the tyre cost, but the
carriage costs are not included in the refund......
--

Simon Isaacs

"Bad officials are elected by good citizens who do not vote"
George Jean Nathan (1882-1955)

ROT13 me....

On Wed, 9 Aug 2006 13:21:23 +0100, "Jeff" <[email protected]> scribbled
the following nonsense:

>Quoting from Colway's website:
>
>"Many Colway products carry the company's Lifetime Guarantee, which offers
>to replace a tyre if it is found to suffer from a manufacturing fault or
>accidental damage whatever the mileage."
>
>Regards
>
>Jeff
>

still have the stickers, which I took off the spare when I fitted
it...
--

Simon Isaacs

"Bad officials are elected by good citizens who do not vote"
George Jean Nathan (1882-1955)

ROT13 me....

Simon Isaacs wrote:
> On Wed, 09 Aug 2006 13:13:27 +0100, Austin Shackles
> <[email protected]> scribbled the following nonsense:
>
>> On or around Wed, 09 Aug 2006 11:33:25 +0100, Simon Isaacs
>> <[email protected]> enlightened us thusly:
>>
>>> Until recently I was extremely happy with my Colway AT tyres, good
>>> grip and wear, 20k done, and over half the tread left.
>>
>> Just BTW, how TF have you got 'em to last that long? The set I had
>> on the 110 were worn down in about 20K miles, although they were
>> good enough in that period.
>>
>>> Then I went outside to find a flattish tyre.
>>>
>>> Took it off and noticed lots of sidewall splits, on the in board
>>> side of the tyre, so its not as though I have clouted it against a
>>> kerb or similar.
>>
>> They do look unduly shagged. looks like the sort of damage you get
>> when the tyre has be run flat - I'd pursue this one with colway and
>> take the line that the casing must have had previous damage which
>> should have been picked up when they remoulded it.
>>
>>> O bugger, checks the rest, to find that there is splitting beginning
>>> to appear on the other tyres fitted to the vehicle, a mixture of
>>> inboard and outboard edges.
>>>
>>> Anyway, get onto Colway....
>>>
>>> Their answer a week later is "Purchase some new tyres from us, send
>>> us those ones back for testing, and if there is a fault we may be
>>> able to give you some sort of a refund".
>>
>> you have had them quite a while and used 'em quite a lot, so they
>> might argue that they're not really required to give a full refund.
>>
>>> Now bearing in mind that this would cost me £250 for 5 new tyres,
>>
>> but if they're shagged, then you'll have to pay for new ones
>> anyway... I'd go the "more in sorrow than in anger" approach, you're
>> much saddened 'cos you were very happy with the tyres until... and
>> colway have a good reputation for remoulds, reputable firm, you
>> thought that they'd be good...
>>
>>> WTF is "some sort of a refund"
>>
>> well, you admit that you've done 20K miles, you surely don't expect
>> a full refund? If the tyres are half-worn, then I seriously doubt
>> you'll get more than half, anyway. The casings do look dodgy
>> though, so worth pursuing.
>>
> yeah, wasn;t expecting a full refund of the tyre cost, but the
> carriage costs are not included in the refund......

That would be the advantage of going thru' the distributors.

--
If Your specification is vague or imprecise, you'll likely get what you
asked for not what you wanted!

Do not say it cannot be done, rather what is needed to do it!

>>>Anyway, get onto Colway....
>>>
>>>Their answer a week later is "Purchase some new tyres from us, send us
>>>those ones back for testing, and if there is a fault we may be able to
>>>give you some sort of a refund".
>>
>>you have had them quite a while and used 'em quite a lot, so they might
>>argue that they're not really required to give a full refund.
>>
>>>Now bearing in mind that this would cost me £250 for 5 new tyres,
>>
>>but if they're shagged, then you'll have to pay for new ones anyway... I'd
>>go the "more in sorrow than in anger" approach, you're much saddened 'cos
>>you were very happy with the tyres until... and colway have a good
>>reputation for remoulds, reputable firm, you thought that they'd be good...
>>
>>>WTF is "some sort of a refund"
>>
>>well, you admit that you've done 20K miles, you surely don't expect a full
>>refund? If the tyres are half-worn, then I seriously doubt you'll get more
>>than half, anyway. The casings do look dodgy though, so worth pursuing.
>>
>yeah, wasn;t expecting a full refund of the tyre cost, but the
>carriage costs are not included in the refund......

You could always point out that you can't get carriage at a reasonable
rate due to the size and weight, perhaps they could pick them up
themselves before someone from the press gets hold of a set of tyres
that are dangerous due to a manufacturing defect........

Alex

Jeff wrote:
> Quoting from Colway's website:
>
> "Many Colway products carry the company's Lifetime Guarantee, which offers
> to replace a tyre if it is found to suffer from a manufacturing fault or
> accidental damage whatever the mileage."

And I'll bet the fine print says it's a pro-rata replacement.


--
EMB

> Jeff wrote:
>> Quoting from Colway's website:
>>
>> "Many Colway products carry the company's Lifetime Guarantee, which
>> offers to replace a tyre if it is found to suffer from a manufacturing
>> fault or accidental damage whatever the mileage."
>
> And I'll bet the fine print says it's a pro-rata replacement.
>
>
> --
> EMB

I don't quite see how you can do a "pro-rata replacement" (not a refund)
unless they have a stock of part worn tyres!!

Jeff

Simon Isaacs wrote:
> On Wed, 09 Aug 2006 13:13:27 +0100, Austin Shackles
> <[email protected]> scribbled the following nonsense:
>
>> On or around Wed, 09 Aug 2006 11:33:25 +0100, Simon Isaacs
>> <[email protected]> enlightened us thusly:
>>
>>> Until recently I was extremely happy with my Colway AT tyres, good
>>> grip and wear, 20k done, and over half the tread left.
>>
>> Just BTW, how TF have you got 'em to last that long? The set I
>> had on the 110 were worn down in about 20K miles, although they
>> were good enough in that period.
>>
>>> Then I went outside to find a flattish tyre.
>>>
>>> Took it off and noticed lots of sidewall splits, on the in board
>>> side of the tyre, so its not as though I have clouted it against
>>> a kerb or similar.
>>
>> They do look unduly shagged. looks like the sort of damage you
>> get when the tyre has be run flat - I'd pursue this one with
>> colway and take the line that the casing must have had previous
>> damage which should have been picked up when they remoulded it.
>>
>>> O bugger, checks the rest, to find that there is splitting
>>> beginning to appear on the other tyres fitted to the vehicle, a
>>> mixture of inboard and outboard edges.
>>>
>>> Anyway, get onto Colway....
>>>
>>> Their answer a week later is "Purchase some new tyres from us,
>>> send us those ones back for testing, and if there is a fault we
>>> may be able to give you some sort of a refund".
>>
>> you have had them quite a while and used 'em quite a lot, so they
>> might argue that they're not really required to give a full refund.
>>
>>> Now bearing in mind that this would cost me £250 for 5 new tyres,
>>
>> but if they're shagged, then you'll have to pay for new ones
>> anyway... I'd go the "more in sorrow than in anger" approach,
>> you're much saddened 'cos you were very happy with the tyres
>> until... and colway have a good reputation for remoulds, reputable
>> firm, you thought that they'd be good...
>>
>>> WTF is "some sort of a refund"
>>
>> well, you admit that you've done 20K miles, you surely don't
>> expect a full refund? If the tyres are half-worn, then I
>> seriously doubt you'll get more than half, anyway. The casings do
>> look dodgy though, so worth pursuing.
>>
> yeah, wasn;t expecting a full refund of the tyre cost, but the
> carriage costs are not included in the refund......

The distance selling act is your friend!!!

Nige wrote:

> The distance selling act is your friend!!!
>
Yea, 20,000 miles is quite a distance...

Steve