My Adrian Flux/ULR insurance claim woes!

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Adrian Flux said:
Hi,

The trouble we have is as a broker, we are working on behalf of insurers so there is only a certain amount we can do when it comes to Claims. Claims are dealt with by ULR.

I will again try to get this looked at in more depth, and again I do apologise on behalf.


I just wanted to post to make you all aware I have aknowledged this post and am trying to provide a resolution.

Thanks

Jordan
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Brokers have direct control over who they recommend- it should be customer service and broker fee in a mutually beneficial arrangement.
Poor products and blame on underwriter are the fault of broker if they don't learn from it.

The public can best get results by
1) complaining about poor service
2) go to ombudsman
3) vote to go elsewhere

Lets not forget that numerous forum members have had bad experiences with flux being short on customer service, lets see what Jordan can concretely come up with and contact OP.

If progress fails to materialise and OP isn't in a position of equity soon- I offer to intervene with assistantance with ombudsman complaint
 
fanatic said:
Brokers have direct control over who they recommend- it should be customer service and broker fee in a mutually beneficial arrangement.
Poor products and blame on underwriter are the fault of broker if they don't learn from it.

The public can best get results by
1) complaining about poor service
2) go to ombudsman
3) vote to go elsewhere

Lets not forget that numerous forum members have had bad experiences with flux being short on customer service, lets see what Jordan can concretely come up with and contact OP.

If progress fails to materialise and OP isn't in a position of equity soon- I offer to intervene with assistantance with ombudsman complaint
Click to expand...

Cheers mr :)
 
fergus123 said:
I would get a quote from a lr dealership, then they CANNOT refuse the labour rate?!
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When a camper van (VW) cracked the front wing, I got a quote from a LR dealership and my local (preferred garage),

Obviously they'd go for the lower number, was with Admiral at the time, was less than happy with them, but as I have on board cameras I could prove i wasn't at fault,

At the end of the day its an uphill struggle trying to get any money from your insurance, bit sad really.
 
Forgottenpoppy said:
Basically they want to not pay over a certain amount for any job within a set criteria ....side impact=set price
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My friend had a car go through his caravan and into the back of his bedford lorry - as the lorry was a custom conversion for his business and the knock on effect to the business the claim is hovering around the £100,000 mark at present - can't imagine that falls within the "set amount for rear-ending"!!!



See if there are any "trusted pilot" type sites for reviewing A/F - I got an invite to review interparcel recently - as i was struggling with an ins. claim with them I put all the details on the review site - you wouldn't believe how quickly they responded + followed up directly with an email dropping all their questions and problems and just said "cheques in the post"


Good luck with it :)
 
Forgottenpoppy said:
I informed them of the LR labour rates yesterday. There was an audible gulp at the 107/hr :D
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The standard by which repair costs are judged should be the OEM repair price. Anything less should be a bonus for the Insurer.

I think it would be difficult for the insurer to take the stance that Landrovers repair price was excessive as that is the vehicle you were driving.
 
The Mad Hat Man said:
The standard by which repair costs are judged should be the OEM repair price. Anything less should be a bonus for the Insurer.

I think it would be difficult for the insurer to take the stance that Landrovers repair price was excessive as that is the vehicle you were driving.
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I agree wholeheartedly. I went to a land rover specialist for my initial quote not a land rover dealer so as not to incur a main dealers labour rate. Both quotes were reasonable. But the third party refused any compromise and so far everyone acting on my behalf have rolled over and passed the buck back to myself.
I feel like I've been backed into a corner and coerced into accepting a lesser body shop to carry out repairs which I will not be accepting. Nor will I be jeopardising my no claims bonus so close to needing insurance renewal.
 
blue beasty said:
As a major lz sponser I'd expect Flux to be pulling some serious strings here....

This doesn't look good Jordan :mad:
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Don't hold your breath, though a fair honest review on a few websites, twitter,facebook and youtube are options to highlight poor service.

Also couple pieces of legislation that such buck shifting behaviour fall foul of, should a ombudsman complaint be needed I will be sure to highlight these and make sure OP claims every out of pocket expense.
 
Forgot.....

Read this as well - albeit from Ford....

Note the wording below.....
"Remember, you have the right to choose where your repairs are carried out, even if your insurer operates an approved repairer scheme. Be aware that those approved repairers may not have the skills and equipment available"

"Genuine Ford parts are essential for returning your Ford to its pre-accident condition. They’re also sure to meet our rigorous safety standards.
You can insist that your insurer asks for genuine Ford parts to be fitted. If they want to specify non-genuine parts, we recommend you ask for evidence that they’re of equivalent quality. This is to ensure your safety, protect your vehicle's value and maintain its perforation warranty. Find out more about Ford original parts"

I am sure that LandRover would state the same :).
 
Hmm considering my renewal is in 14days with adrian flux and got a price I was happy with
Havnt shopped about as it seemed reasonable
I might just start looking around
Any other modified landy insurers? That are cheap?
 
Thor1950 said:
Does Poppy know who the insurance company is? Flux is just a broker for something like 40 different company's

Insurance Companies on our Panel | Adrian Flux
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As a broker they could be deemed accountable for the adequacy of a product THEY SOLD is fit for purpose.

It would seem a simple case that the OP has had a simple easy to resolve non fault claim, if the insurance does not perform as per the contracted terms in policy documents or is deemed unfair consumer practice's are occuring- the ombudsman will intervene.

My opinion on insurance is pay as little as possible and don't believe hype that is promised, give insurance company reasonable opportunity to respond with fixed timeline.

If they resolve it quickly positive feedback- if they lead you round houses, voice your grievances with ombudsman and post your experiences online.

Lastly Thor you live in US so would you like my wooden spoon?
 
Am I missing the point here?
As I read it, it's not Poppy's insurers that are the problem, it's the 3rd party's.
Poppy doesn't want to claim under her policy so as to keep her NCD, so is relying on the 3rd party's insurers to play fair.
Unless she paid for legal expenses insurance, then AF have no obligation to do anything to help her as I see it.
Or am I being thick?
 
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