Jonnyb1990

Well-Known Member
Evening all,

Been a while since I;ve posted,

:5brant:

The other day I had a chap with a poorly TD5 Disco with a leaky fuel pressure regulator, he wanted some washers for the pipes,

Sadly I could not help him as a dealer we are restricted by what we can buy and sell, I was told by my supervisor that we can only order a kit from LR which would contain the parts he wanted,

On relaying this to the chap on the other end of the phone, he became very abusive towards be and before I could point him in the direction of a independent retailer local to us who might be able to help him out, his tyrade of abuse became so personel that I ended up just hanging up before I said anything to actually warrant his abuse,

Guess my point is that before those of you who call LR dealers asking for help wait for a definite answer before getting abusive at us parts people (some of which I will admit as useless)

I can parts dating from 1987 with a few phone calls,

rant over,

Hope all is well with you guys that I havent seen much of late :)
 
Don't worry Jonny it's not only you that gets ****ty abuse, probably everyone in customer services gets it. Still doesn't excuse that sort of behaviour.
 
Evening all,

Been a while since I;ve posted,

:5brant:

The other day I had a chap with a poorly TD5 Disco with a leaky fuel pressure regulator, he wanted some washers for the pipes,

Sadly I could not help him as a dealer we are restricted by what we can buy and sell, I was told by my supervisor that we can only order a kit from LR which would contain the parts he wanted,

On relaying this to the chap on the other end of the phone, he became very abusive towards be and before I could point him in the direction of a independent retailer local to us who might be able to help him out, his tyrade of abuse became so personel that I ended up just hanging up before I said anything to actually warrant his abuse,

Guess my point is that before those of you who call LR dealers asking for help wait for a definite answer before getting abusive at us parts people (some of which I will admit as useless)

I can parts dating from 1987 with a few phone calls,

rant over,

Hope all is well with you guys that I havent seen much of late :)

Keep smiling chap, for every 1 fool, there is 10 good ones out there!!
 
Seems like he's got an attitude alright.
Wonder if its my mate who bought a brand new 110 I want to be a hi lux surf canvas crew cab who was basically told, what do you expect its a land rover when it fell apart and leaked followed by him camping at the entrance to the dealership with a bill board warning prospective customers.
Or my boss who's td5 disco2 dropped its oil pump bolt and seized his engine to be denied any help and promised a discount on his next land rover which ended up being a Subaru outback.

Only saying :rolleyes:
 

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