Good Morning.
The text below is an email sent by my g/f to an insurance company that obviously I cannot name, so Ill simply refer to them as HadrianSucks so that I am not 'naming and shaming'
From: Donna **********
Sent: 29 November 2012 20:10
To: [email protected]
Cc: [email protected]
Subject: Policy Number PMFET1****, Reg. **** FAO Megan *****
Importance: High
Good evening Megan *****
I have just arrived home to a letter stating the above insurance policy has been cancelled because you have not received a copy of fesuvious' photocard driving licence.
On 9th November I emailed you stating that we were still awaiting a copy of this licence from the DVLA. A week later, after chasing the DVLA again, I spoke to one of your advisors confirming that, unfortunately our position with regards to the licence had not changed, and your advisor told me that this was not a problem and she would make a note on the system. It was agreed that, as soon as the licence came through we would, of course, send it straight to you.
To actually cancel the entire policy is unbelievable. A named driver is not an obligatory part of a car insurance policy, therefore surely it would have made more sense to offer me the option of taking fesuvious off the policy as a named driver? Why have I not been given this option?
Today is 29th November 2012. Your letter states my insurance was cancelled on 27th November 2012. I have, therefore, been driving my car illegally for two days with NO knowledge of such. Your letter was not sent via recorded delivery or courier which, surely considering the possible repucussions for your customer of you cancelling a policy, would be mandatory for HadrianSucks? All of your correspondence previously has been via email. Why did I not receive an email stating my policy had been cancelled? You have my telephone number. Why did I not receive a phone call? Had Royal Mail mislaid the letter I would have had absolutely no knowledge of the cancellation.
Also, the policy number to which you refer in the second line of the letter is completely different to the policy number quoted on any other of my paperwork - which i deem to be my policy number. I have no idea why.
I am absolutely baffled and can assure you I will be telling this story to anyone that will listen, along with taking it to the Insurance Ombudsman because your actions are, quite frankly, disgusting. I should not have been told on the phone that awaiting the card licence from the DVLA was fine, and I should have either been given warning that you were going to cancel my policy or offered the option of taking fesuvious off the policy as a named driver. Quite what you gain from just cancelling the entire policy over something which is easily rectifiable (as above, simply taking fesuvious off as a named driver) I do not know.
I will be ringing you tomorrow morning, however this is written confirmation of my current position, should it be required if the matter goes further.
Regards
fesuvious missus'
She recevied a text from HadrianSucks at 09:30 'confirming' the situation.
My g/f is on the phone to the financial ombudsman now.
This seems wholly unreasonable.
What do you think? The letter really was only delivered yesterday. There is no postmark on the envelope but we have kept it.
I am appalled by this. Also, DVLA are useless but that is another thread, both myself and one of my staff have been waiting nearly four weeks for photocard licenses to be returned (renewed).
The text below is an email sent by my g/f to an insurance company that obviously I cannot name, so Ill simply refer to them as HadrianSucks so that I am not 'naming and shaming'
From: Donna **********
Sent: 29 November 2012 20:10
To: [email protected]
Cc: [email protected]
Subject: Policy Number PMFET1****, Reg. **** FAO Megan *****
Importance: High
Good evening Megan *****
I have just arrived home to a letter stating the above insurance policy has been cancelled because you have not received a copy of fesuvious' photocard driving licence.
On 9th November I emailed you stating that we were still awaiting a copy of this licence from the DVLA. A week later, after chasing the DVLA again, I spoke to one of your advisors confirming that, unfortunately our position with regards to the licence had not changed, and your advisor told me that this was not a problem and she would make a note on the system. It was agreed that, as soon as the licence came through we would, of course, send it straight to you.
To actually cancel the entire policy is unbelievable. A named driver is not an obligatory part of a car insurance policy, therefore surely it would have made more sense to offer me the option of taking fesuvious off the policy as a named driver? Why have I not been given this option?
Today is 29th November 2012. Your letter states my insurance was cancelled on 27th November 2012. I have, therefore, been driving my car illegally for two days with NO knowledge of such. Your letter was not sent via recorded delivery or courier which, surely considering the possible repucussions for your customer of you cancelling a policy, would be mandatory for HadrianSucks? All of your correspondence previously has been via email. Why did I not receive an email stating my policy had been cancelled? You have my telephone number. Why did I not receive a phone call? Had Royal Mail mislaid the letter I would have had absolutely no knowledge of the cancellation.
Also, the policy number to which you refer in the second line of the letter is completely different to the policy number quoted on any other of my paperwork - which i deem to be my policy number. I have no idea why.
I am absolutely baffled and can assure you I will be telling this story to anyone that will listen, along with taking it to the Insurance Ombudsman because your actions are, quite frankly, disgusting. I should not have been told on the phone that awaiting the card licence from the DVLA was fine, and I should have either been given warning that you were going to cancel my policy or offered the option of taking fesuvious off the policy as a named driver. Quite what you gain from just cancelling the entire policy over something which is easily rectifiable (as above, simply taking fesuvious off as a named driver) I do not know.
I will be ringing you tomorrow morning, however this is written confirmation of my current position, should it be required if the matter goes further.
Regards
fesuvious missus'
She recevied a text from HadrianSucks at 09:30 'confirming' the situation.
My g/f is on the phone to the financial ombudsman now.
This seems wholly unreasonable.
What do you think? The letter really was only delivered yesterday. There is no postmark on the envelope but we have kept it.
I am appalled by this. Also, DVLA are useless but that is another thread, both myself and one of my staff have been waiting nearly four weeks for photocard licenses to be returned (renewed).
