One of the worst insurance Companies I have ever used

Markdelo said:

Adrian Flux Land Rover Insurance is the worst insurance company I have ever had to use and thats before the policy even started. TRY CANCELLING IT and you may well get RIPPED OFF like us!

We found the whole process of insuring with Adrian Flux, long winded and they continued to try and upsell, key cover, etc. We had just moved home and to keep costs down we decided to go with them as they were cheaper than our current providers Direct Line who we had been with for years.

When we received our policy documents we noticed that they wanted a series of evidenced based documentation and photos of our vehicle from various positions. After reading the policy document we then got the impression this was a company that would try and get out of any claim should this event arise. We became uneasy about the quality of this insurance policy and the company we were dealing with and so to avoid any risk we decided to stay with Direct Line and cancel this policy within the cooling off period, which would result in a £70 charge, but they would not accept cancellation from the named driver, so now we are cancelling 19 days after the initial policy was taken out and we will be charged £160 for 19 days of a policy that was £272 in total for the year.

We feel that this company has ripped us off and I would advise any Land Rover owners to take caution if talking to Adrian Flux.

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strange_days said:

I smell spam cooking

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Adrian Flux said:

Hiya,

Please feel free to pm me your full name, postcode and a contact telephone number, so we can look into this for you.

Thanks
Dan

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thought it was mine! said:

that's got to be one for "the years greatest first posts".Can't we have a section for these then the winner can claim his free 1.8 gaylander headgasket.

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chris c said:

+1 op2:

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thought it was mine! said:

that's got to be one for "the years greatest first posts".Can't we have a section for these then the winner can claim his free 1.8 gaylander headgasket.

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Markdelo said:

Adrian Flux Land Rover Insurance is the worst insurance company I have ever had to use and thats before the policy even started. TRY CANCELLING IT and you may well get RIPPED OFF like us!

We found the whole process of insuring with Adrian Flux, long winded and they continued to try and upsell, key cover, etc. We had just moved home and to keep costs down we decided to go with them as they were cheaper than our current providers Direct Line who we had been with for years.

When we received our policy documents we noticed that they wanted a series of evidenced based documentation and photos of our vehicle from various positions. After reading the policy document we then got the impression this was a company that would try and get out of any claim should this event arise. We became uneasy about the quality of this insurance policy and the company we were dealing with and so to avoid any risk we decided to stay with Direct Line and cancel this policy within the cooling off period, which would result in a £70 charge, but they would not accept cancellation from the named driver, so now we are cancelling 19 days after the initial policy was taken out and we will be charged £160 for 19 days of a policy that was £272 in total for the year.

We feel that this company has ripped us off and I would advise any Land Rover owners to take caution if talking to Adrian Flux.

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Jongould said:

So whats being said here is that if your not the policy holder then you cant cancel the policy and if you do it outside the 14 day cooling off period then you may get charged extra??

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Bump said:

Clearly the guy had issues, googled it, came across LZ and posted his experience for all to share.

The the usual forum trolls and retards with nothing better to do decided to slate his post explaining his experience.

What concerns me more is clearly Dan is offering to look into and resolve the issue for the OP - well - if it takes finding a public forum that A/F sponsor and a complaint to get a problem resolved - rather than the call handler at A/F dealing with the problem in the first place it is quite shocking and poor customer service. The correct service should be offered from the start.

I've never heard more complaints about a specialist issurer than you do for A/F - hopefully these will eventually work their way back to A/F senior management and they may start to change their procedures for the better. The more people posting about their problems on here the better, 1 post wonder or not.

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Markdelo said:

Adrian Flux Land Rover Insurance is the worst insurance company I have ever had to use and thats before the policy even started. TRY CANCELLING IT and you may well get RIPPED OFF like us!

We found the whole process of insuring with Adrian Flux, long winded and they continued to try and upsell, key cover, etc. We had just moved home and to keep costs down we decided to go with them as they were cheaper than our current providers Direct Line who we had been with for years.

When we received our policy documents we noticed that they wanted a series of evidenced based documentation and photos of our vehicle from various positions. After reading the policy document we then got the impression this was a company that would try and get out of any claim should this event arise. We became uneasy about the quality of this insurance policy and the company we were dealing with and so to avoid any risk we decided to stay with Direct Line and cancel this policy within the cooling off period, which would result in a £70 charge, but they would not accept cancellation from the named driver, so now we are cancelling 19 days after the initial policy was taken out and we will be charged £160 for 19 days of a policy that was £272 in total for the year.

We feel that this company has ripped us off and I would advise any Land Rover owners to take caution if talking to Adrian Flux.

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[JP];1900706 said:

From that first post I can gather the following:

I have a few extras on the vehicle
did an online quote not declaring anything and it was really cheap
took the quote
insurance asked for pictures to prove how the vehicle is at the present
ho-ho.. they are going to notice the 10" lift and the 38 tyres
better cancel

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