Well still not got my landy back so i sent a letter the other day just to try and hurry things up a bit. i dont think ive been harsh or anything towards them. see what you think
Dear Sir
I recently purchased a car from your company (Company name) on 6th of December 2011. The car is 2002 Landrover discovery td5. A major fault with the vehicle has been apparent since 6th of January 2012. I am dissatisfied with the product I have bought from you and as such i am seriously thinking about rejecting this car
The faults with the car are as follows,
Body control module failure
An independent inspection of my vehicle has been carried out at Simon services of Wakefield. They have listed the faults as follows
The vehicles body control module has failed resulting in a malfunction of the vehicles immobiliser and electrics.
Simon services of Wakefeld informed me that a repair of the body control module has been carried out in the past
To date, the car has been with your mechanic twice. The first time only a few weeks after purchasing the vehicle the o/s front wheel bearing/hub assembly was faulty. The wheel bearing was so badly worn my partner was scared to drive it as it was smelling very hot. I had the vehicle inspected prior to bringing it back to your company for repair. It was evident that this fault was there when i purchased the vehicle from you. Although you state on your website"All our vehicles go through stringent 122 point vehicle check, prior to delivery by our on site fully trained mechanic".
The second time i had the vehicle recoverd on the 7th of january 2012 to your company in Barnsley which then it was taken to Simon services of Wakefield. In the time it has been there i have always been kept upto date by Simon servies not yourselves.
I was given a courtesy car when my landrover was recoverd on the 7th of january. The courtesy car has been swapped 3 or 4 times and a number of times i have had to bring the courtesy car back as we have been experiencing problems with it. Not so Long ago when we was experiencing cold weather the courtesy broke down and refused to start. i was left stranded miles from my house and my Partner Victoria rang your company and explained that the courtesy car had broken down. The person she spoke to said "i will ring the manager and get him to give you a call straight back" i waited over an hour and didnt recieve a telephone call back and had to get the courtesy car recoverd to my house a number of miles away. We Managed to get the courtesy car going again and havnt experienced any further problems with it. I find dealing with your company very difficult which is why i am writing this letter as i dont seem to get anywhere talking over the phone.
The vehicle YK02 DYN has now been with Simon services for almost 7 weeks which i feel is a unreasonable repair period. I spoke to Simon services of Wakefield on monday the 20th of Febuary for an update and the body control module is still in oxford awaiting repair and could be a while yet before they have it back due to the company not having the software to re-programme it.
We purchased a landrover because my partner Victoria is an equestrian exerciser so this is causing her hardship as she struggles getting to the horses and carrying her equipment
I refer you to the Sale of Goods Act 1979, specifically Section 14 which details that the car I bought from you must be of satisfactory quality. From my own judgement and that of the independent expert Simon services. I believe that the car you have sold me is not of a satisfactory quality, as such I believe you are contravening Section 14 of the Sale of Goods Act 1979.
I Look forward to hearing from you very soon to discuss what happens from now. Failing any contact regaring this letter will result in me seeking legal advise. I feel i have the right to withdraw from the contract we both entered when i purchased this vehicle. I also look forward to this being dealt with in a professional manor
Yours sincerely
If you haven't already, you should be speaking to the finance company. If you used them to finance the car (as opposed to taking out a personal loan) then they actually own part of the car until you pay them back. They might be able to put a little more pressure on the dealer.
