Range Rover Sport 2013 - 34k Miles - ENGINE SEIZED

I have a range Rover autobiography Sport SDV6 Diesel, 2013 registration. I bought it in November 2015 at 21K on the clock. Have driven it only 13000 miles since I bought and the current mileage is 34,810. Without any warning the engine stopped a couple of weeks before on A2 during the long weekend. It was towed to the nearest authorised service centre and now declared as needs a new engine. Since it's a young vehicle and quite low in mileage I didn't take an extended warranty. The reason for failure of the engine looks like the known issue - crankshaft failure! The garage guys found metallic debris in the oil filter indicating internal failure in the engine. Without any further investigation, Landrover jumped straight for a 60% cover. Iam not in a position to pay even the 40% as I believe this is a assembly fault and not the owner's mistake. In this issue, does it really matter if I had an extended warranty? If it is a design or assembly fault, then it needs to be fixed regardless. That's what I would expect from a leading profitable brand like LR, who rightly and proudly celebrates the fact that the majority of land rovers ever built!
My LR case manager is not helpful in any ways. She's not ready to escalate the matter to her higher authorities.
This is my first LR RR but have a jaguar already.
Please can someone guide me rightly to fight this!

hi

sorry to hear of ur engine failure, know the d3-d4 share the same running gear and engines

have a look here , http://www.disco3.co.uk/forum/topic148893.html?highlight=crankshaft

hope it may help in a very small way and that u can get it sorted out

assume the repair bill is in the region of 10k

where abouts in the uk are u plse

there is also a survey ref this
https://docs.google.com/forms/d/e/1FAIpQLSfybJMbhyRshR-U31ftYZvyJgLhKfb1HVEPiTDQdjO-Dmkjlw/viewform

plus, this is the range rover sport section
http://www.rrsport.co.uk/forum/

Thank you for your reply. I am in Scotland. The vehicle is in a service centre in England now. The total bill for engine replacement is £22500. JLR will cover 60% and I have to cover 40% = £9000 from my pockets, which I cannot afford!
Thanks for sending the links. I have completed the survey, and logged in a complaint in the forums as well. Can some one advise me on how to escalate this to the higher authorities at JLR, please?

BAJ said:

Thank you for your reply. I am in Scotland. The vehicle is in a service centre in England now. The total bill for engine replacement is £22500. JLR will cover 60% and I have to cover 40% = £9000 from my pockets, which I cannot afford!
Thanks for sending the links. I have completed the survey, and logged in a complaint in the forums as well. Can some one advise me on how to escalate this to the higher authorities at JLR, please?

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holy mother of god, i really feel for u, urs must be the 3 litre version, i've got the 2.7

believe the body has to come off, just really taken back by the cost , wonder if maybe an independent engine specialist would be able to do it cheaper , or maybe a second hand engine ???

have tagged @lynall for u, he is a very experienced member , maybe he may know

sorry can't be more help, plse let us know how u get on, JLR have surely got to be responsible for this seeing it's obviously a well documented fault

gary

just found this

2.5k for a recon engine , alas i don't know anything about this company, but abit different to 22.5k

http://www.ebay.co.uk/itm/RANGE-ROV...927954?hash=item1c87f2e992:g:RUMAAOSwcaFZGsHn

supply and fit 3.5k

http://www.ebay.co.uk/itm/RANGE-ROV...418223?hash=item1eb200d66f:g:ON8AAOSwc1FXanqi

but know some garages are rip offs, just thinking of what ur options are

may i ask where abouts in england is ur rangie plse

Write them a letter saying unless they escalate you will be making further claims against them and in the meantime costs will go up with hire cars etc. If they offered 60 at the drop of a hat they will go higher.. I as for a copy of the escalation process as if the conversation has stopped it clearly is not getting followed.

does the car have a full land rover service history,?
They tend to be more favourable to owners who have the full history with LR

just found this

a land rover customer relations officer

http://www.disco3.co.uk/forum/topic108016.html?highlight=crankshaft

It's never too early to go to the top man....
http://www.ceoemail.com/s.php?id=ceo-8968&k=5943f53a&c=Jaguar Land Rover Chief Executive

For any suspected crankshaft/bearing failure, please contact your local Dealer Technical Supportor FRED team for details of the enhanced customer handling procedure.



here is the TMO notice from land rover

Quote:
Reference SSM71816

Models

Discovery 4 / L319
Discovery 3 / L319
Range Rover / L405
Range Rover Sport / L494
Range Rover Sport / L320

Title Crankshaft/Crankshaft Bearing Concerns - TDv6 Diesel Engine
Category Engine
Last modified 06-May-2014 00:00:00
Symptom 499000 Basic Engine

Content
Issue:
Crankshaft/crankshaft bearing failure - TDv6 Diesel Engine.
Cause:
Low incidence of crankshaft failure are being encountered, caused mainly by incorrect location of the main bearing shells during assembly, or through rotation of the shells during normal use. A new procedure has been implemented to ensure:
- more rapid resolution of customer concerns, and
- greater visibility of failure modes in order to improve repair process and parts delivery.

Action:
For any suspected crankshaft/bearing failure, please contact your local Dealer Technical Supportor FRED team for details of the enhanced customer handling procedure.
The list below summarises typical symptoms of crankshaft/bearing failure, but please contact your DTS/FRED team if in any doubt as they will be pleased to offer assistance:
� Crankshaft is seized, engine cannot be turned either via starter motor or crankshaft pulley bolt.
� Oil sump or engine cylinder block is holed, with oil leakage and/or metallic debris found on engine under-tray.
� Engine makes a loud �rumbling/knocking� sound when running which worsens as the engine is placed under load. The engine oil pressure warning light may flash or be continuously illuminated, especially at low engine speeds.2008 TDV8

The very same engine is fitted to Jaguar and Peugeot find a Breakers both types are cheaper that the LR engine, and just swap the ancillaries . Yes it is a body off unfortunately !

Thank you all for your responses. The vehicle is with Beadles now.
It has a full service history and has been serviced only with authorised service centre.

I think that's a good deal, £9k for a brand new engine fitted and tested, snap their hand off, I know that seems a lot, but the engine has been used for at least a quarter of its serviceable life, if you consider it to be passed it's sell by at 150,000 miles.

Foxyred said:

The very same engine is fitted to Jaguar and Peugeot find a Breakers both types are cheaper that the LR engine, and just swap the ancillaries . Yes it is a body off unfortunately !

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hope i'm not being rude here but i believe the citroen engine won't fit a disco, block is suppose to be different

but more than happy to be corrected

BAJ said:

Thank you all for your responses. The vehicle is with Beadles now.
It has a full service history and has been serviced only with authorised service centre.

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is that the beadles in sidcup, if so that is the main dealer i've used in the past

just hope u can get a good result

The joint Peugeot / Citroen/ ford (Lion v6) has differences for a Land rover Single turbo and a deeper sump.

Foxyred said:

The joint Peugeot / Citroen/ ford (Lion v6) has differences for a Land rover Single turbo and a deeper sump.

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is that correct then what i said , that the citroen engine can't be fitted in the landy ,

hope u don't mind me asking

As far as I'm informed the head and block are the same, we have put a jag engine in a D3 using the block and head,
The breaker that supplied the engine told use we could have used the Citreon block and head.
But that is only what we where told, I have not personally used the Citreon engine

Foxyred said:

As far as I'm informed the head and block are the same, we have put a jag engine in a D3 using the block and head,
The breaker that supplied the engine told use we could have used the Citreon block and head.
But that is only what we where told, I have not personally used the Citreon engine

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thks, did hear about the jag lump was ok to be fitted, just some of the ancillaries being swapped over

funny i heard the citroen block was totally different and couldn't be used

found out the citroen oil pump cover is exactly the same as the land rover one, citroen was half the cost , but made sure the genuine land rover one was fitted

this is a pic of my engine, with all new belts, inc the rear belt, front and rear tensioners, water pump , luckily body didn't have to come off , like land rover claim

gstuart said:

is that the beadles in sidcup, if so that is the main dealer i've used in the past

just hope u can get a good result

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Yes it is with them. Well they aren't very helpful either. I am trying through the dealership in Aberdeen, where my car passed its MOT just 2 months prior to the incident. Since the MOT, I drove about 1000 miles only. The manufacturer's warranty expired a year ago.
Terribly confused at this stage! Will try until Wednesday next week and then make a final decision.