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  #1  
Old 10th-August-2008, 11:20
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Join Date: Aug 2008
Posts: 2
Default Continuing problems Freelander 2!

Hi guys
I own a freelander 2 that I bought as an ex demo in 2007. The problems started about 2 months after buying it when the power steering pump failed. It was replaced under warrany. A month or so later the power steering pump started to make a bad noise so took it to the dealer and basically have another pump fitted. A few months later on my honeymoon in Cornwall driving through a town I suddenly had no power steering, pump number 3 had failed! Replaced under warranty in Cornwall with a suggestion that this continuing problem was because the idle kit pulley was misalligned(?). Now a few months later I have the same problem and the car is booked in for 4 days to have a new pump fitted (number 5!). My dealer has suggested that there might be debris in the system somewhere causing the fourth pump to have failed (?)

Has anyone got any suggestions on where I now stand with this car as I am a bit dubious about it ever being fixed properly?
The car really has not been right from 2 months after I bought it, it doesnt get a hard life and I cannot believe this keeps happening.
I have had to take so much time off work to try and get this sorted and it is really starting to annoy me!
I have written to Landrover when pump 3 went wrong and they offered me a free service (big deal!)
So has anyone got any suggestions as to why they might think 4 pumps would fail?
Does anyone know leagally if I qualify for more compensation than a free service?
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  #2  
Old 10th-August-2008, 11:34
Dave Herron's Avatar
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Join Date: Mar 2006
Location: New Herrington Sunderland
Posts: 248
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Default Re: Continuing problems Freelander 2!

Hope my experience helps you.

I bought a 2006 Freelander ex demo last june. From week one the engine was not right. It just felt like it had no power at all. I had 2 previous Freelanders, A L Series then a TD4.

Well the car went in a total of 5 times over a year to get this problem rectified. It had a Software update, turbo, 4 new injectors amongst other things.

Well in May this year i finally snapped. I work in the motor trade so i was probably a bit miore patient than a normal customer but i wrote to the dealership and told them the full story and i told them it was my intention to reject the vehicle under the sale of good act.

Within two days, the dealer principal rang me at work and asked for a meeting. I went down and he held his hands up straight away and agreed with our plight.

It took a month to sort out but anyway i now have a 56 plate Freelander, a free service, a tank of juice and 6 months RFL and it did not cost me a penny.

I cannot praise the dealership enough and will be going back to buy a car again.

The problem you have is that you have got to prove the that the fault was there when you bought the car and from you story it seems like you have a case. If your car is on finance make sure you send a copy of any correspondence to the the finance company as they have a liability as well.

Stand your ground and be firm but not too firm. If you go in all guns blazing you will get no where.

Good luck
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  #3  
Old 10th-August-2008, 21:48
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Join Date: Aug 2008
Posts: 2
Default Re: Continuing problems Freelander 2!

Quote:
Originally Posted by Dave Herron View Post
Hope my experience helps you.

I bought a 2006 Freelander ex demo last june. From week one the engine was not right. It just felt like it had no power at all. I had 2 previous Freelanders, A L Series then a TD4.

Well the car went in a total of 5 times over a year to get this problem rectified. It had a Software update, turbo, 4 new injectors amongst other things.

Well in May this year i finally snapped. I work in the motor trade so i was probably a bit miore patient than a normal customer but i wrote to the dealership and told them the full story and i told them it was my intention to reject the vehicle under the sale of good act.

Within two days, the dealer principal rang me at work and asked for a meeting. I went down and he held his hands up straight away and agreed with our plight.

It took a month to sort out but anyway i now have a 56 plate Freelander, a free service, a tank of juice and 6 months RFL and it did not cost me a penny.

I cannot praise the dealership enough and will be going back to buy a car again.

The problem you have is that you have got to prove the that the fault was there when you bought the car and from you story it seems like you have a case. If your car is on finance make sure you send a copy of any correspondence to the the finance company as they have a liability as well.

Stand your ground and be firm but not too firm. If you go in all guns blazing you will get no where.

Good luck
Thanks for that very interesting! Think I will be sending a letter to the dealer in the week!
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  #4  
Old 20th-December-2008, 19:54
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Join Date: Dec 2008
Posts: 1
Default Re: Continuing problems Freelander 2!

There are issues with the Freelander II steering system. Mine is a 2008 model which I have had from new. At 8000 miles I started to get a strange whining from the engine bay. Fair enough my dealer put his hands up and said its a known fault.... the steering fluid reservoir filter gets blocked, causes excess pressure hence the whine. They replaced it with a new reservoir (10 minute job) and it cured the whine. When I asked what exactly might block the filter they said er um dunno.

Surprise, surprise only a few weeks later and the steering rack has started to fail.

I am currently awaiting a new rack from Land Rover.
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  #5  
Old 20th-December-2008, 22:48
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Join Date: Apr 2008
Location: In a house, not far from somewhere
Posts: 7,714
Talking Re: Continuing problems Freelander 2!

Quote:
Originally Posted by jodiefree2 View Post
Hi guys
I own a freelander 2 that I bought as an ex demo in 2007. The problems started about 2 months after buying it when the power steering pump failed. It was replaced under warrany. A month or so later the power steering pump started to make a bad noise so took it to the dealer and basically have another pump fitted. A few months later on my honeymoon in Cornwall driving through a town I suddenly had no power steering, pump number 3 had failed! Replaced under warranty in Cornwall with a suggestion that this continuing problem was because the idle kit pulley was misalligned(?). Now a few months later I have the same problem and the car is booked in for 4 days to have a new pump fitted (number 5!). My dealer has suggested that there might be debris in the system somewhere causing the fourth pump to have failed (?)

Has anyone got any suggestions on where I now stand with this car as I am a bit dubious about it ever being fixed properly?
The car really has not been right from 2 months after I bought it, it doesnt get a hard life and I cannot believe this keeps happening.
I have had to take so much time off work to try and get this sorted and it is really starting to annoy me!
I have written to Landrover when pump 3 went wrong and they offered me a free service (big deal!)
So has anyone got any suggestions as to why they might think 4 pumps would fail?
Does anyone know leagally if I qualify for more compensation than a free service?
Hey!!!!!! come on fella, stop the bitching, you've got a good hippo there if your only problem is a constantly failing steering pump, think your self lucky mate.
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  #6  
Old 20th-December-2008, 22:54
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Join Date: Oct 2008
Location: heads of the VALLEY , south wales
Posts: 600
Default Re: Continuing problems Freelander 2!

does the warrenty not run from the date the new one is fitted ie breaks b4 12 month out take it back for new one every time
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  #7  
Old 21st-December-2008, 10:30
Davec's Avatar
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Posts: 2,131
Default Re: Continuing problems Freelander 2!

I'm no legal expert, but I believe a warranty runs from the date of a contract, i.e when you paid for something.
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  #8  
Old 21st-December-2008, 14:31
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Join Date: Dec 2008
Posts: 1
Default Re: Continuing problems Freelander 2!

I'd be interested to hear how you're getting on with this. I have an 08 FL 2 2.2 HSE TD4 and having just crossed the 1000 miles mark my power steering pump gave up the ghost last night. Sounds like this may be something to get used to...
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  #9  
Old 21st-December-2008, 17:29
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Join Date: Nov 2007
Posts: 9,781
Default Re: Continuing problems Freelander 2!

Jodiefree2

The manufacturers warranty is 3 years. Any work carried out in this time has a 1 year warranty, or until the end of the manufacturers warranty expires. Which ever is longer.

As for complete rejection, that’s a difficult scenario. The length of time you’ve had the vehicle goes against you, as you’ve had more than enough time to reject the car, whilst pump 1 and 2 were failing. The better option for you is to go for a partial rejection. This is monetary compensation for the difference in what you bargained for when buying the car, “a working hippo” v what you’ve actually got, “an unhappy hippo”. Less than 5k value and this can go through the small claims court. Be aware you can loose, and have to pay costs. They have the option to counter claim against you, or fight the action.

Write to your dealer first, briefly outlining the problems and set them a reasonable time limit on what you want them to do. Warn them that if they don’t carry out your wish, then you are prepared to tale this further. Be polite. Keep it factual. Don’t though in “not fair because…” and “I think…” Be precise and straight to the point. Don’t explain the law to them. Tell them as above. What you want and a time limit.

Any legal action you take as a buyer is against the seller, not the manufacturer. You can’t sue the manufacturer over a warranty, as there is no contract in place. This has never been done with a car manufacturer in the UK.

This is not definitive legal advice. You should pay for proper legal advise on your won circumstances. I would suggest to save wasting time you get legal advice prior to going further. If the dealer rolls over and sorts the problem out without hassle, then your lucky. Failing that the litigation route is VERY stressful.

Consumer rights : Directgov - Government, citizens and rights
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  #10  
Old 23rd-December-2008, 20:17
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Join Date: Aug 2005
Location: Belgium
Posts: 2,092
Default Re: Continuing problems Freelander 2!

As a moral support I want to share to the owners of FL2's the news I heard today via-via. According to people knowing very well the different qualities of the whole LR range (people working close to the source for all LR's in Belgium.... ) the new FL2 is an even better drive than the RR Sport, so ..... if this steering problem can be fixed you will have the equivalent of the real big RR but in a slightly smaller version.
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