i have had a new factory fit on the pipe and now they have installed a bracket to stop it from touching the pulley - not rocket technology! Anyway, all 2.2 engined units will have that modification when they go in for a service. Obviously LR dont want to recall the vehicles for legal/commercial reasons but I must say that if you were pulling a heavily loaded trailer and it goes into fail safe, then it could be a real problem. It seems the 2.4 doesnt have the same problem for some strange reason.
Turbo problems in 3 brand new defenders
- Thread starter Helen Martin
- Start date
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It has not been fixed, my 13 Dec 2013 registered Defender 90 had the intercooler hose fail yesterday at 600 miles, it has actually been failed since build due to poor design/build, Land Rover assist engineer found hole where hose had been worn away by contact with idler pulley on alternator/accessory drive belt.
Explanation given was that the hose expands under pressure and or was not routed correctly at build, prevention said to be tie wrap to move away from pulley.
Quite unbelievable in this day and age with 3D cad etc, it is simply a lack of attention to the small details at design stage, took dealer 2 hours to motivate parts department to check and advise no stock of hose!
Land Rover assist guy knew his stuff, not sure however vehicle should be driven with failed hose, other road user nearly crashed into me when power just disappeared going uphill and to drive up kerb urgently and put hazards on.
Explanation given was that the hose expands under pressure and or was not routed correctly at build, prevention said to be tie wrap to move away from pulley.
Quite unbelievable in this day and age with 3D cad etc, it is simply a lack of attention to the small details at design stage, took dealer 2 hours to motivate parts department to check and advise no stock of hose!
Land Rover assist guy knew his stuff, not sure however vehicle should be driven with failed hose, other road user nearly crashed into me when power just disappeared going uphill and to drive up kerb urgently and put hazards on.
rappy1
Active Member
- Posts
- 730
- Location
- New Zealand
To compound your complaint, warranty will decline subsequent damage if your drive the vehicle while a fault is know. I work for a lease company and fight with the pricks in dealerships/head office all day long over their crap products that they turn a blind eye to when it costs them money.
In our country we don't have a great deal of defenders on lease. However we see the same patterns form with other manufactures. Some faults are quite scary that the manufactures dismiss. Petrol Mondeo's for example.
Best thing for you to do is go back to who arranged your sales deal with and put the pressure on them. They intern will likely moan to the service manger about the poor service you received. As some salesmen are only interested up until deal point, advise that you are looking at purchasing more defenders in the future but feel uneasy giving the reliability issues. Try push it in the direction of the dealer principle who will give the service manager a stir up.
Most dealerships are normally owned by a larger company and due to this each department will function like a silo. ie the service department wont care if you have bought a car from another dealer or bought 100 cars from them. They are only interested in the money falling in their pockets not the bigger picture out side their department (short sighted).
In our country we don't have a great deal of defenders on lease. However we see the same patterns form with other manufactures. Some faults are quite scary that the manufactures dismiss. Petrol Mondeo's for example.
Best thing for you to do is go back to who arranged your sales deal with and put the pressure on them. They intern will likely moan to the service manger about the poor service you received. As some salesmen are only interested up until deal point, advise that you are looking at purchasing more defenders in the future but feel uneasy giving the reliability issues. Try push it in the direction of the dealer principle who will give the service manager a stir up.
Most dealerships are normally owned by a larger company and due to this each department will function like a silo. ie the service department wont care if you have bought a car from another dealer or bought 100 cars from them. They are only interested in the money falling in their pockets not the bigger picture out side their department (short sighted).
Hi,
I'm a new member an this is my first post. Sadly, it's not a happy one!
I picked up my brand new, bought and paid for Defender 110 utility wagon on 13th January 2014. 800 miles and two weeks later I set off for work 57 miles away from home and about 15 miles in the engine management light came on and the engine wouldn't rev above 2500. I stopped in the next garage about 5 miles down the road and checked the manual and then rang landrover recovery.
2hrs later a chap turns up, plugs his computer into my dash and proceeded to diagnose that there is an air leak in one of the turbo pipes. He tells me to drive it to a dealer about 17 mls away and after some advice from him to avoid having to drive at 20mph I set off to Guy Salmon in Stratford
On arrival the dealer principal told me that they were too busy to look at the car for a couple of days and offered me a vauxhall insignia as a replacement. I pointed out that I bought a 4x4 because I needed a 4x4 for my work and he suggested I drive the vehicle to the dealership I bought it from in Bristol as they might be getter placed to help me. I pointed out that I'd already lost half a days pay due to the car breaking down and needed to get to the office. I then accepted the insignia as a temporary replacement in the hope I could get a 4x4 replacement. To cut a long story short I slaked the dealership that I bought it from and within 20 minutes all was sorted and I would be getting an evoque later that day.
That is all about 2 weeks ago now and from being an air leak it has developed into a replacement turbo. After 800 miles! It will be ready to collect in two days time.
As I am away on business in Europe for a fortnight I told them I couldn't come to them to swap over but try were welcome to swap them at my home address, they told me that I should just keep the Evoque until I'm back near their location in a couple of weeks.
Shocked by ah couple of things:
1. The "unstoppable" defender I'd yearned for since my childhood stopped after a mere 800 mikes
2. The dealer charged with giving the problem was so utterly useless when it came to customer service. Never called me with updates, never willing to help, always keen to off-load my vehicles problems onto others.
This car has had its chance, one more problem and it's gone. I bought it to do some over landing with my sons but I'm now totally paranoid that it will break down before I make it to Dover!
I'm a new member an this is my first post. Sadly, it's not a happy one!
I picked up my brand new, bought and paid for Defender 110 utility wagon on 13th January 2014. 800 miles and two weeks later I set off for work 57 miles away from home and about 15 miles in the engine management light came on and the engine wouldn't rev above 2500. I stopped in the next garage about 5 miles down the road and checked the manual and then rang landrover recovery.
2hrs later a chap turns up, plugs his computer into my dash and proceeded to diagnose that there is an air leak in one of the turbo pipes. He tells me to drive it to a dealer about 17 mls away and after some advice from him to avoid having to drive at 20mph I set off to Guy Salmon in Stratford
On arrival the dealer principal told me that they were too busy to look at the car for a couple of days and offered me a vauxhall insignia as a replacement. I pointed out that I bought a 4x4 because I needed a 4x4 for my work and he suggested I drive the vehicle to the dealership I bought it from in Bristol as they might be getter placed to help me. I pointed out that I'd already lost half a days pay due to the car breaking down and needed to get to the office. I then accepted the insignia as a temporary replacement in the hope I could get a 4x4 replacement. To cut a long story short I slaked the dealership that I bought it from and within 20 minutes all was sorted and I would be getting an evoque later that day.
That is all about 2 weeks ago now and from being an air leak it has developed into a replacement turbo. After 800 miles! It will be ready to collect in two days time.
As I am away on business in Europe for a fortnight I told them I couldn't come to them to swap over but try were welcome to swap them at my home address, they told me that I should just keep the Evoque until I'm back near their location in a couple of weeks.
Shocked by ah couple of things:
1. The "unstoppable" defender I'd yearned for since my childhood stopped after a mere 800 mikes
2. The dealer charged with giving the problem was so utterly useless when it came to customer service. Never called me with updates, never willing to help, always keen to off-load my vehicles problems onto others.
This car has had its chance, one more problem and it's gone. I bought it to do some over landing with my sons but I'm now totally paranoid that it will break down before I make it to Dover!
charlesteton
New Member
- Posts
- 271
- Location
- London
I believe the turbo pipe is a know problem, if so the dealer that sold the vehicle probably should have corrected it before it went out. One you find a good dealer, stick with them. Mine has been Lookers in SW London. Hopefully the aggro will be over for a while. You can actually sign up and check possible know problems for your year. 
