Hi Jordan, here's a bit of feedback
I was very happy with the quote, much cheaper than I expected. I understand how difficult it is to go over everything on a heavily modified vehicle, and all the policy conditions over the phone, however there were some things I read when the paperwork arrived I was completely unaware of.
Personal Accident cover was added to my policy without me really understanding it was an additional fee. Keycare cover was added to my policy without me really understanding it was an additional fee. Since there was no clear breakdown of the total fee schedule, I had to phone up again to query this.
Since I had to collate a lot of information, modification forms, immobilizer declaration (for which I had to organize one to be fitted within 14 days) proof of no claims discount, and limited millage declaration during this 14 day period, it was more luck than judgement I happened to call and query the unwanted policy additions on the 14th day in time to cancel the unwanted additions in time! I would not have been a happy bunny had I missed this deadline!
Since there was no breakdown or clear invoice I was unaware the 7.5% discount for LZ members had been applied, so I had to call and check (it had been apparently that's how I know it was 7.5%)
The "dedicated number for LZ members" you had posted in a previous thread was not really a dedicated number, I had to still be put through to the 4x4 team.
However, your staff were very courteous, very helpful, and each time I rang to query things it was soon sorted out.
It seems you have a policy of not confirming you have received the requested paperwork, or maybe you do, I presume you have received the paperwork by now or you would have contacted me asking where it was, it would be nice to receive an email to confirm receipt rather than be left wondering.
I hope this does not sound too critical, I really am happy with the service I received from Adrian Flux.
