On Tue, 17 Oct 2006 19:22:12 -0400, "Eisboch" <nothere@nowhere.com>
wrote:

>
><xblackoutx@gmail.com> wrote in message
>news:1161121195.591651.311300@b28g2000cwb.googleg roups.com...
>
>>I have a 2001 GMC Duramax truck that had the injectors fail and fill
>> the motor with deisel fuel to the point where it was blowing out of the
>> fill tube. The truck only has 80,000 miles on it.
>
><snipped>
>
>
>If you handle this right, I suspect you can get an acceptable response and
>action by GMC.
>
>First, it's obvious by your post that you are upset and frustrated. That's
>normal and understandable. Get it out of your system before taking further
>action.
>
>Then, document in writing everything that happened with dates, dealership
>and names if you have them in a short, to the point letter. Forget about
>the mechanic who told you about all the failures ... means nothing. Write
>it all up as concisely and objectively as you can with your logical
>conclusion that the faulty injector with a 200k mile warranty caused the
>engine bearing failure. End the document by requesting: a) a new engine or:
>b) for your engine to be rebuilt to new specifications, or: c) financial
>reimbursment to have the engine replaced or rebuilt by a third party
>facility. Request a response to your request within a reasonable time
>frame, (two-three weeks). Indicate that a failure to respond will
>unfortunately require you to turn the matter over to your attorney. Send the
>letter by certified mail to all parties.
>
>In any face to face meetings explain in a calm, non-threatening or
>adversarial way that you feel the engine bearing failure was due to the
>faulty injector and GMC's failure to replace or repair the engine is
>unacceptable. Indicate that your position is non-negotiable. Be polite, but
>firm and resolute.
>
>Again, do this in a business-like, straightforward way without allowing your
>emotional frustration to come to the surface. Don't take no for an answer,
>but don't lose your cool.
>Eventually they will realize that you are not just venting, but are very
>serious, they will do something.
>
>Been there, done that.
>
>Eisboch
>


I do not think that being nice about it is going to get his truck
fixed. This is is a tuff one because both parties are right. My
suggestion is to make a LOT of noise and spread the word and contact a
lawyer. I have little doubt that he has grounds to recover but the
gray area will be that engine did not fill up with fuel overnight and
it may had been running a bit different too so they will likely claim
neglect on his part. In the long run though if he does not make a lot
of waves, GM is not going to fix it out of good nature even though
they should enlight of long know injector problems with that model
year and a few other years too.
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